Nicola Wright

• Improved store operations by implementing effective inventory management techniques.
• Implemented loss prevention strategies, reducing instances of theft within the shop floor.
• Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
• Upheld company policies at all times whilst dealing with staff or customers' issues.
• Promoted a proactive work environment through open communication channels amongst the team members.
• Leaded by example on delivering excellent customer service as per company's guidelines.
• Handled cash desk operations diligently ensuring no discrepancies at end of day tally.
• Ensured adherence to legal standards by maintaining accurate records and documentation of transactions.
• Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
• Addressed employee issues promptly, fostering a harmonious work environment.
• Attended to customer needs promptly, leading shop teams by example.
• Kept updated inventories for reliable stock management.
• Mentored staff on handling and resolving customer concerns.
• Delegated tasks to staff to meet daily service requirements.
• Approved customer refunds and exchanges upon close item inspection.
• Instructed staff on point-of-sale till operation and transaction processing.
• Led daily operations to maintain smooth store running.
• Cashier balancing and end of day banking
• Responsible for opening and closing of the store
• flexible working hours to meet the needs of the business at key event times such as christmas/Easter
• Maintained availability on products in store and inventory management
• End of day wastage control ensuring salvageable products go to food bank charities and unfit products go to the correct waste disposal.
• Receipt of deliveries and acceptance of them on the computer system
• computer skills including microsoft
• Monitoring KPI'S
• Day to day running of the store and managing staff performance
• First aid trained
• Electric stacker/pump truck trained
• Extensive customer service training/skills
• Ensuring training compliance with junior staff
• Reporting of equipment or building repairs required
• Reporting of incidents within store e.g. injury/dangerous occurrences/theft

• Processed transactions swiftly to reduce customer waiting time.
• Coordinated with team members for smooth store operation.
• Enhanced customer service by responding promptly to queries.
• Ensured products' freshness by regularly checking and removing expired items.
• Followed standard operating procedures strictly enforcing company policies and standards.
• Directed customers towards desired merchandise successfully reducing search time.
• Assisted customers, resulting in a positive shopping experience.
• Maintained store cleanliness for an appealing shopping environment.
• Carried out price checks accurately for correct billing at the till point.
• Handled complaints efficiently, ensuring customer satisfaction.
• Monitored shop floor consistently to deter thefts and losses.
• Guided customers to locate products or alternative items.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Worked energetically to maintain efficient operations during peak trading hours.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Operated cash registers with accuracy and processed cash and card transactions.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Completed opening and closing duties in line with established schedule.
• Received and processed product returns.
• Delivered personalised customer service with a smile to promote return custom.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Accepted card, cash and cheque payments in POS register system.
• Requested and checked customer IDs at checkout for age-restricted products.
• Helped customers obtain specialised help for refunds and exchanges.
• Managed customer lines for minimum wait times and high satisfaction.

• Managed table settings for enhanced dining experience.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Improved customer satisfaction by providing efficient and friendly service.
• Maintained clean and organised dining area for customer comfort.
• Utilised professional communication skills to resolve customer complaints.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Enhanced guest satisfaction through attentive and prompt service.
• Handled cash transactions accurately.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Collaborated with kitchen staff to ensure order accuracy.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Greeted and escorted guests to tables.
• Arranged tables and set up linens and silverware in preparation for guests.
• Delivered checks, collected cash or credit card payments and provided receipt to customers.
• Helped with setting up function rooms for events such as weddings, birthdays, Rotary club lunches/dinners,

• Provided constructive feedback to staff for improved performance levels.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Coordinated with other supervisors to maintain consistency across shifts.
• Delegated tasks appropriately, achieved balanced workload among team members.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Shift running and planning
• Nightly cashier balancing and banking

• Carried out day-to-day duties accurately and efficiently.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Cleaning cinema screens
• Serving at the concessions kiosk and ticket box office
• Making the popcorn and controlling the quality of the popcorn

My role within this job included greeting customer, seating them and providing a menu. order taking and delivering food to the table. providing the bill and taking payment. cleaning tables.

• Ensured compliance with health regulations through effective cleaning practices in the dining area.
• Provided recommendations on specials or seasonal offerings for increased sales revenue.
• Showcased extensive knowledge of menu items, heightened customer decision making.
• Enhanced guest satisfaction through attentive and prompt service.
• Maintained clean and organised dining area for customer comfort.
• Improved customer satisfaction by providing efficient and friendly service.
• Handled cash transactions accurately, ensured balanced till at end of shift.

My role within this job included greeting customer, seating them and providing a menu. order taking and delivering food to the table. providing the bill and taking payment. cleaning tables.

• Showcased extensive knowledge of menu items, heightened customer decision making.
• Collaborated with kitchen staff to ensure order accuracy.