Will Johnson
Hospitality professional with 3 years experience
Weybridge
Summary
Dedicated team player with excellent interpersonal skills. A strong background in customer services excellence and leadership whilst being organised and dependable. Committed to driving productivity and growth and willing to take on greater responsibility.
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Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor
The Flintgate, Big Smoke Brewery
Weybridge, Surrey
04.2023 - Current
- Full-time supervisor running busy shifts.
- Organise team resources by coordinating with other supervisors and managers to maintain consistency across shifts.
- Delegation of tasks to other team members ensuring a balanced workload across the team.
- Help to reduce workplace conflicts through good communication and negotiation skills within the team, as well as with customers.
- Excellent at resolving customer complaints promptly resulting in increased customer satisfaction rates.
- Placing orders for management to avoid any shortage or excess stock issues.
- Help to train new hirers.
Waiter
Pizza Express
Weybridge, Surrey
03.2022 - 04.2023
Education
BTEC Level 3 - Law
Woking College
09.2021 - 06.2023
NCFE Level 3 - Uniformed Services
Woking College
09.2021 - 06.2023
NCFE Level 3 - Sport and Sports Coaching
Woking College
09.2021 - 06.2023
GCSEs - English Language, English Literature, Drama, BTEC Media
Heathside School
Weybridge, SurreySkills
- Customer services excellence
- Leadership
- Delegating effectively
- Excellent time management
- Good interpersonal skills
- Good product knowledge
Affiliations
- A keen rugby fan and film enthusiast.
References
References available upon request.
Timeline
Supervisor
The Flintgate, Big Smoke Brewery
04.2023 - Current
Waiter
Pizza Express
03.2022 - 04.2023
BTEC Level 3 - Law
Woking College
09.2021 - 06.2023
NCFE Level 3 - Uniformed Services
Woking College
09.2021 - 06.2023
NCFE Level 3 - Sport and Sports Coaching
Woking College
09.2021 - 06.2023
GCSEs - English Language, English Literature, Drama, BTEC Media
Heathside School
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