Summary
Overview
Work history
Education
Skills
Timeline
Generic

Weronika Wojtowicz

Southampton,Hampshire

Summary

I'm ambitious and self-disciplined young professional with great academic records and experience in customer service with passion to obtain and develop new skills , knowledge and experience . I am enthusiastic and hard working with attention to detail and excellent organisation skills . Shares knowledge to achieve results. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results in any work placement. Easily adaptive to new environments. Experienced working in team as well as individually

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work history

Self-employed

Cleaning company
Winchester, Hampshire
02.2023 - Current
  • Displayed energy and enthusiasm in fast-paced environment.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Communicated well with team across multiple locations.

Customer service specialist

Cazoo
Southampton, Hampshire
07.2022 - 02.2023
  • Offered prompt solutions to maintain customer satisfaction.
  • Made [Number]+ outbound calls to businesses and individuals daily.
  • Set up appointments for customers and entered work tickets to obtain needed services for clients.
  • Recorded and processed customer data accurately.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Enabled efficient follow-up by accurately recording customer requirements and details in [Software].
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.

Warehouse operative

PFSWEB
Southampton, Hampshire
10.2021 - 05.2022
  • Completed work following safety rules for best working practices.
  • Performed tagging and labelling of warehouse inventory.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Carried out stock control and maintained quality standards high for audits.

Restaurant assistant

Poppins
Southampton , Hampshire
07.2020 - 10.2020
  • Maintained strong knowledge of restaurants products and menu changes to competently advise allergies or diet limitations.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered outstanding customer service in line with brand by following departmental protocols.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Maintained excellent level of service in busy and demanding restaurant environment.

Cafe assistant

Issac gelato cafe
Southampton
05.2019 - 07.2020
  • Maintained positive environments for customers and staff with enthusiastic can-do attitude.
  • Monitored, ordered and rotated food and beverage stock to prevent operational disruptions.
  • Attended regular training opportunities to maintain up to date knowledge on food and beverage best practices.
  • Handled cash and card payments promptly and precisely, maintaining accurate financial records.
  • Opening and closing duties

Education

GCSEs -

St Annes Catholic School
Southampton
01.2014 - 06.2018

A-Levels - Travel and Tourism Management

City College
Southampton
09.2018 - 06.2020

Bachelor of Business Administration - Accountancy ,Finance with business management

Southampton Solent University
Southampton
10.2021 - 05.2025

Skills

  • Complaint handling
  • Outstanding customer service
  • Stock control
  • Staff training and mentorship
  • Microsoft Office Suite
  • Data verification procedures
  • After-sales support
  • Training programmes
  • Order processing
  • Customer account management
  • Multitasking
  • Analytical and critical thinking
  • Calm under pressure
  • Team player
  • Attentive and proactive

Timeline

Self-employed

Cleaning company
02.2023 - Current

Customer service specialist

Cazoo
07.2022 - 02.2023

Warehouse operative

PFSWEB
10.2021 - 05.2022

Bachelor of Business Administration - Accountancy ,Finance with business management

Southampton Solent University
10.2021 - 05.2025

Restaurant assistant

Poppins
07.2020 - 10.2020

Cafe assistant

Issac gelato cafe
05.2019 - 07.2020

A-Levels - Travel and Tourism Management

City College
09.2018 - 06.2020

GCSEs -

St Annes Catholic School
01.2014 - 06.2018
Weronika Wojtowicz