Summary
Overview
Work history
Education
Skills
Timeline
Philip Griffiths

Philip Griffiths

Cardiff,Glamorgan

Summary

Experienced [Job Title] with over [Number] years in [Type] industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Motivated [Job Title] with [Number] years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Reliable [Job Title] with [Type] industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Overview

39
39
years of professional experience

Work history

Self employed online tipster

Tipster Platforms
Cardiff
09.2016 - Current

Work from home as an online email professional gambler and tipster

Postman

Royal mail
Cardiff
09.1989 - 01.2004
  • Distributed flyers and postcards to promote mailing services.
  • Sorted mail between routes to maximise efficiency.
  • Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
  • Handled packages with care to maintain product integrity, reporting issues of damage through [Task].
  • Developed customer trust by providing traceability of mail through tracking numbers.
  • Secured customer signatures for deliveries using delivery management software.
  • Organised mail deliveries by priority and nearest location.
  • Carried heavy items to customers' desired location using best moving and handling practices.
  • Responded to customer enquiries and escalated complaints to management.
  • Provided faultless levels of customer service, building trusted relations for optimised brand reputation.

Shop assistant

Spar
Cardiff
04.1985 - 09.1989
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Received and processed product returns.
  • Supervised junior staff activities and kept shop operational.
  • Displayed promotional material on storefronts to attract shoppers.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Delivered personalised customer service with a smile to promote return custom.
  • Guided customers to locate products or alternative items.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Documented stock count and operations to track usage and procurement.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Completed opening and closing duties in line with established schedule.

Education

None -

High School , Cardiff

Skills

  • Time management
  • Payment processing
  • Manual handling
  • Local road knowledge
  • Delivery data entry
  • Customer service
  • Fast loading and unloading
  • Route planning
  • Complaint handling
  • Manual lifting
  • Customer communication
  • Age verification

Timeline

Self employed online tipster - Tipster Platforms
09.2016 - Current
Postman - Royal mail
09.1989 - 01.2004
Shop assistant - Spar
04.1985 - 09.1989
High School - None ,
Philip Griffiths