Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Generic
WAYNE TREVLYN CLARKSON

WAYNE TREVLYN CLARKSON

Media relations and safety critical
Croydon,Surrey

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work history

Southern Platform Assistant

Redhill Station
09.2021 - Current
  • I have been working as a platform assistant which includes my agency experience for more than two years
  • There are certain duties I follow as a platform assistant to keep the platform safe and also delivering the best customer service while dispatching trains safely and on time
  • Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
  • I need to be familiar with safety procedures, emergency protocols, and any relevant safety equipment
  • This includes helping with crowd management and assisting during emergencies
  • Man the information desk or kiosk to provide up-to-date information about train schedules, delays, cancellations, and alternative travel options
  • Make public announcements as needed to inform passengers about important updates, delays, or emergencies
  • Work closely with other station staff, train operators, and law enforcement agencies as needed to maintain order and safety
  • Took on additional tasks on manager's request.
  • Understood and adhered to company's health and safety policies.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.

Step up Team Leader and Trainer

Redhill Station
09.2022 - Current
  • I have been selected for step up Team Leader at Redhill station after being trusted by my manager
  • As a team leader and platform assistant, it's important to fully understand your responsibilities and the expectations associated with your role
  • Ensure you know the platform you're working on inside and out
  • Good communication is essential
  • Ensure you communicate clearly with your team members, conveying expectations, updates, and feedback effectively
  • Keep track of tasks, deadlines, and team progress
  • I am a qualified mentor and trainer ar Redhill
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Coached team members through new or difficult workflows.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.

ML data associate

Amazon (Alexa development centre)
Chennai, India
02.2019 - 11.2020
  • Assessed program functionality against user requirements and established guidelines.
  • Outlined quality assurance objectives and priorities to guide department activities.
  • Evolved and documented detailed software testing plans to suit business needs.
  • Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
  • Prepared and configured systems for testing.

Education

Diploma of Higher Education - Digital marketing

Brainstation
London
06/2023 - 10/2023

Masters - visual communication and media studies

SRM UNIVERSITY
INDIA
06/2015 - 05/2017

Bachelors - Visual communication and media studies

SRM UNIVERSITY
06/2012 - 05/2015

Skills

  • Search Engine Optimisation (SEO)
  • Leadership
  • Social Media Analytics
  • Mobile app marketing
  • Digital advertising
  • Email marketing
  • Keywords researching
  • Ad creative design
  • Brand management
  • Audience targeting
  • Client communication
  • Budget management
  • Headline writing
  • Mentorship
  • Incident reporting
  • Train safety checks
  • Rolling stock standards
  • Rerouting techniques
  • Strategic planning skill
  • Training and development background
  • Coaching and mentoring

Interests

Interest And Activities , Take time to reflect on your values, interests, and long-term goals. Prioritize activities that promote physical and mental health. Things that include regular exercise, a balanced diet, and stress management techniques. Maintain a healthy balance between work, personal life, and leisure activities. Avoid burnout by allocating time for relaxation and recreation. Seek activities that provide a sense of meaning and purpose in your life. This can be a driving force for happiness and satisfaction.

Languages

English
Native

Timeline

Step up Team Leader and Trainer

Redhill Station
09.2022 - Current

Southern Platform Assistant

Redhill Station
09.2021 - Current

ML data associate

Amazon (Alexa development centre)
02.2019 - 11.2020

Diploma of Higher Education - Digital marketing

Brainstation
06/2023 - 10/2023

Masters - visual communication and media studies

SRM UNIVERSITY
06/2015 - 05/2017

Bachelors - Visual communication and media studies

SRM UNIVERSITY
06/2012 - 05/2015

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WAYNE TREVLYN CLARKSONMedia relations and safety critical