Bala soni Goli

arman.virani@simlocal.com

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
• Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
• Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
• Assisted customers with product selection and sales, recommending items to increase transaction value.

• Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Provided clerical support to company employees, including copying, faxing and file management.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Delivered front of house duties with warm and professional manner.
• Answered + telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Maintained accurate and up-to-date records for smooth handovers.
• Assisted with set up of ID card and access permissions following site security practices.
• Prioritized tasks to maintain reliable service throughout peak times.

• Interpreted and delivered to client media objectives, requirements, and targets.
• Created high-performing campaigns on Google Ads, Facebook, and Instagram.
• Determined the best form of media for specific clients and campaigns.
• Proofread advertisement and marketing content before release.
• Identified target audiences and analyzed characteristics, behaviours, and media habits.
• Analyzed the impact of campaigns to inform future ones.
• Informed stakeholders of campaign progress in regular updates.
• Executed digital communications plan across multiple digital channels, achieving consistent branding and messaging.
• Grew online social media presence with comprehensive content plan and online contest strategy.
• Facilitated strategic decision-making by measuring and reporting campaign performance using HubSpot.