Walter Hodgson
United Kingdom
Summary
Demonstrates strong problem-solving abilities and exceptional interpersonal skills, combined with background in customer service and sales . Poised to drive revenue growth and build lasting client relationships.
Compassionate and dedicated professional with strong background in customer service and administrative support, capable of providing comfort and assistance to grieving families while managing detailed arrangements with sensitivity. Committed to making meaningful difference in lives of those navigating difficult times.
Manages complex data with excellent organisation skills. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Sales executive
Shawstons
, Berkshire
2019.04 - Current
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Streamlined sales process to enhance operational efficiency and productivity.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Built long-term relationships with customers and generated referrals from existing clients.
- Identified new business opportunities that enhanced growth potential of the company.
Account manager
CP steels
Oxford, Oxfordshire
2016.07 - 2019.04
- Worked closely with product development teams for customising offerings according to client needs.
- Monitored competitor activity, staying ahead in the market competition.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Developed new strategies with a focus on customer retention.
- Established strong rapport with clients through regular communication.
- Achieved client satisfaction by managing key accounts effectively.
- Assured timely delivery of products and services to meet customer expectations.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Placed customer orders, providing guidance on product delivery timeframes.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Demonstrated product features and functions to engage potential customers.
Customer service representative
Metal Supermarkets
Park Royal, Middlesex
2012.02 - 2016.08
- Ensured smooth running of operations with timely preparation of reports.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Provided top-notch support for increased customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Streamlined processes through efficient record keeping.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Assisted customers with varying questions using product knowledge and service expertise.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Education
GCSEs -
Brentside High school
Hanwell 1983.09 - 1989.06
Skills
- Technical proficiency
- Customer relationship management systems
- Tactical selling techniques
- Value proposition development
- Brand awareness building
- Customer Service
- Customer relations
- Upselling expertise
- Account management
- Report writing skills
- Target setting
- Client communication
- Profit and loss understanding
- Customer retention
Affiliations
- Travelling
- Reading
- Visiting historical houses
References
References available upon request.
Timeline
Sales executive
Shawstons
2019.04 - Current
Account manager
CP steels
2016.07 - 2019.04
Customer service representative
Metal Supermarkets
2012.02 - 2016.08
GCSEs -
Brentside High school
1983.09 - 1989.06