Averin Babu Padanilath
Bristol,England
Summary
Professional Sales Executive with 3 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Driven individual with flair for communication and negotiation, ready to excel as Sales Executive. Demonstrates strong problem-solving abilities and exceptional interpersonal skills, combined with background in customer service and marketing. Poised to drive revenue growth and build lasting client relationships.
Experienced sales professional with focus on driving revenue growth and customer acquisition. Achieves results through strategic relationship building, persuasive communication, and data-driven decision-making. Delivers tailored solutions that align with client needs and company goals.
Offering strong candidate with keen understanding of customer needs and talent for building relationships. Knowledgeable about sales processes and committed to achieving targets through effective communication and negotiation. Ready to use and develop skills in customer engagement, sales strategies, and market analysis in [Desired Position] role.
Results-driven Sales Executive with talent for closing deals and driving revenue growth. Expert in building lasting client relationships and delivering tailored sales strategies. Consistently exceeded targets by focusing on customer needs and market trends.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Driven professional with strong interpersonal and persuasive communication skills, coupled with knack for building lasting client relationships and closing deals. Possesses solid understanding of market dynamics and customer needs, with ability to adapt solutions to meet business objectives. Ready to contribute to business growth and success in sales executive role.
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Organized and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.
Highly-motivated sales executive using strategic selling abilities to consistently exceed targets. Maximized client loyalty through faultless service and expert account management. Converted leads through persuasive pitching to close profitable sales.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Enthusiastic sales executive with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Friendly Service Advisor skilled in face-to-face and telephone customer care. Collaborates with workshop teams to monitor progress, enabling accurate service updates. Organised and proactive for responsive support in busy, pressured environments.
Aspiring Service Advisor with good automotive knowledge seeks role in busy call-handling environment. Confident communicator delivering polite, professional telephone communications. Offers excellent initiative and can-do attitude for productive teamwork.
Customer-focused Service Advisor with automotive industry experience. Provides polite, professional sales aftercare to maintain customer satisfaction. Allocated tasks to achieve deadlines for smooth service management.
Conscientious student with strong communication and customer care abilities seeks role in busy vehicle servicing team. Solution-focused with strong planning abilities for responsive repair and maintenance coordination. IT literate with good Office 365 knowledge for accurate, reliable activity documentation.
Offering strong communication and customer service skills, with knack for resolving issues and ensuring customer satisfaction. Knowledgeable about automotive services and eager to learn more about industry-specific practices. Ready to use and develop problem-solving, organizational, and teamwork skills in service advisor role.
Driven professional with knack for customer service and problem-solving. Proficient in communication and conflict resolution, ensuring smooth and positive client experience. Capable of significantly enhancing customer satisfaction and loyalty.
Experienced Service Advisor with knack for improving customer satisfaction and operational efficiency. Known for resolving complex issues swiftly and enhancing service processes to boost client retention. Successfully led teams to achieve seamless service delivery and foster positive client relationships, contributing to noticeable uplift in overall service ratings.
Service-focused professional with significant experience in customer care and automotive industry. Possessing strong communication skills and technical knowledge to deliver high quality customer service and resolve complex technical issues. Committed to improving customer satisfaction and retention through efficient and accurate service delivery.
Talented sales professional with extensive experience in automobile industry. Generated leads and exceeded new business targets through outstanding networking and relationship building. Negotiated persuasively to achieve profitable, high-volume sales.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Sales Executive
Popular Vehicles Pvt. Ltd
Kerala
07.2024 - 01.2025
- Company Overview: (Maruti Suzuki Car Dealership)
- Assist customers in choosing suitable vehicles
- Coordinate test drives and explain features
- Negotiate offers and close sales deals
- Manage purchase documents and financing arrangements
- Meet sales targets and ensure customer satisfaction
- (Maruti Suzuki Car Dealership)
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Collaborated effectively with team members to meet service goals.
- Handled sensitive information confidentially, upheld data protection regulations.
- Enhanced customer loyalty by delivering exceptional service at all times.
- Coordinated with sales team for seamless customer transactions.
- Suggested additional products or services based on individual customer needs, boosted cross-selling opportunities.
- Kept abreast of the latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Improved customer satisfaction by providing timely and accurate information.
- Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.
- Conducted market research, identified potential business opportunities.
- Implemented effective sales presentations for increased product awareness.
- Analysed sales data to identify areas for improvement.
- Advised customers on product features and benefits, facilitated informed purchasing decisions.
- Supported shift supervisor with administrative tasks, streamlined operations..
- Participated in team meetings to improve operational effectiveness.
- Improved safety standards through strict adherence to regulations.
- Operated machinery to meet daily production targets.
- Assisted in stock control, reducing waste and overproduction.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Increased customer engagement by delivering high-quality product demonstrations.
- Identified new business opportunities that enhanced growth potential of the company.
- Streamlined sales process to enhance operational efficiency and productivity.
- Built long-term relationships with customers and generated referrals from existing clients.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Unearthed new target markets, prospective clients and key sector decision-makers.
- Increased current product and service sales through knowledgeable customer advice.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Delivered high sales performance within budget to strict deadlines and targets.
- Placed customer orders, providing guidance on product delivery timeframes.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Negotiated best-possible prices for maximised profit levels.
- Demonstrated product features and functions to engage potential customers.
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
- Processed customer payments and set up direct debits for long-term service contracts.
- Handled high-volume telesales enquiries within call-time targets.
- Understood customer needs to craft exceptional sales journeys.
- Maintained contact with customers throughout sales and pre-delivery process.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated new leads and opportunities to maximise revenue.
- Established and maintained positive, profitable client relationships through superb communication.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Improved new business using targeted door-to-door selling.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Used management software and data analysis to forecast product demand.
- Enhanced new business acquisition through strategic networking and lead generation.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Utilised technical expertise to suggest appropriate solutions for vehicle issues.
- Worked closely with other departments within dealership for seamless operations.
- Updated job knowledge regularly through continuous learning initiatives.
- Oversaw vehicle inspections, increasing safety measures.
- Documented all services provided, maintaining comprehensive records.
- Handled administrative tasks for effective service delivery.
- Streamlined service processes to increase efficiency.
- Managed challenging customer situations for resolution and customer retention.
- Delivered excellent customer service by understanding and meeting their requirements.
- Collaborated with team members for improved service performance,.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Maintaining positive customer relationships to ensure repeat business.
- Responded to customer requests with friendly, knowledgeable service and support.
- Calculated costs, processed payments and provided receipts.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Collaborated with service technicians to order parts for customers.
- Responded to questions regarding service outcomes and resolved complaints.
- Booked appointments and managed vehicle drop-off pick-up.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Upsold products and services to customers to complement orders.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Provided customers with price information and handled financial transactions.
- Promoted dealership to prospective customers by distributing flyers.
- Checked insurance coverage to verify out-of-pocket costs.
- Greeted and escorted customers to mechanics in charge.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Maintained quality assurance standards for all products and services.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
- Implemented robust CRM systems that improved tracking of sales activities and client interactions.
- Established strong relationships with key industry players to expand business reach.
- Crafted compelling pitches for securing high-value deals with clients.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Presented sales data and insights to leadership to aid strategy development and planning.
- Analysed industry and competitor trends to enhance sales strategy.
- Built rapport with new and existing customers to boost client retention.
- Enhanced production efficiency with meticulous machine maintenance.
- Ensured product quality by conducting regular checks and adjustments.
- Worked on packaging tasks, ensured product protection during transit.
- Assisted in the training of new employees, creating a more efficient workforce.
- Handled raw materials, prepared for production process.
- Performed routine equipment inspections to prevent breakdowns.
- Coordinated with team members for smoother assembly line operations.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Managed client relationships from early stages of sales process through to post-sales
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Generated sales forecasts to inform resource allocation and project management.
- Articulated product features and specifications in customer-centric language based on their priorities.
- Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
- Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
- Coordinated with technicians to ensure quality of service.
- Built rapport with customers, enhancing long-term relationships.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Registered customer information on database to maintain accurate records.
- Recorded details regarding car issues to maintain proper documentation.
- Notified customers about service changes or car pick-up schedules.
- Tested cars to determine accuracy of repairs.
- Oversaw workflow and schedule of dealership to entail smooth process.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Partnered with HR department in staff recruitment process to maintain high-performing sales team.
- Drove sales growth with innovative promotional activities.
- Managed internal sales team, ensuring seamless operation.
- Maintained motivated, incentivised sales teams, carefully calculating and disbursing accurate commission payments.
- Provided high-quality support across administrative tasks of end-to-end sales.
- Increased sales opportunities by identifying up-sell potential during conversations.
- Led team towards achieving set sales targets and objectives.
- Presented books in an appealing manner to attract potential buyers, increasing sales.
- Communicated daily offers to customers increasing sales opportunities.
- Facilitated customer follow-up, maintaining accurate documentation of leads and sales in HubSpot.
- Developed long-term strategies that addressed both immediate and future sales goals of the organisation.
- Coordinated seasonal displays to capture shoppers' interest and boost sales volume during holiday periods.
- Assisted customers in finding products, leading to increased sales.
- Oversaw seasonal merchandising plans, driving sales during peak periods.
- Expanded client base for increased sales through proactive outreach.
- Adhered strictly to company policies whilst processing sales orders, ensuring compliance at every stage.
- Developed new business through targeted sales techniques, leading to growth in customer base.
- Heightened understanding of profit margins whilst analysing sales data regularly.
- Created sales contacts with on- and off-site accounts.
- Worked closely with sales team to understand customer requirements and preferences.
- Marketed events and promotions to increase footfall and sales.
- Developed an attractive layout design to increase footfall and sales.
- Developed sales strategies to enhance revenue generation.
- Built strong rapport with customers by providing excellent after-sales service including care instructions for decorated wood pieces.
- Analysed sales data to identify slow-moving products, reducing stock holding costs.
- Drafted persuasive sales proposals for securing lucrative contracts.
- Implemented promotional offers to increase sales during slow periods.
- Worked effectively as part of a busy sales team, contributing towards shared targets and goals.
- Prepared daily reports about sales activities, supporting strategic decision-making processes at higher levels in the organisation.
- Developed sales strategies to enhance profitability.
- Streamlined sales processes for improved customer satisfaction.
- Implemented robust sales strategies, ensuring consistent growth in the number of franchises sold.
- Provided technical support during the sales process.
- Supported merchandising team in analysing sales performance and forecasting trends.
- Collaborated with management to forecast future sales, optimising inventory management.
- Demonstrated products to potential customers for enhanced sales opportunities.
- Exceeded sales targets with concerted customer outreach through DMS .
- Motivated team members to exceed sales targets.
- Designed and constructed standard footwear styles for retail sales.
- Utilised Sage software to process 10 sales orders daily.
- Led international sales team to exceed performance expectations.
- Collected payments and worked with sales professionals to record transactions.
- Alerted Sales Executive to sales opportunities with high and low clients, promoting company progress and profit growth.
- Analysed weekly sales reports, identified patterns and provided actionable insights.
- Prepared reports on inventory levels and sales figures to help management make business decisions.
- Created timely follow-up alerts for increased sales conversions and completions.
Service Advisor
Incheon Kia
Kerala, Thrissur
08.2022 - 09.2023
- Company Overview: (Kia Car Dealership & Service)
- Greet customers and assess service needs
- Schedule maintenance and repair work
- Provide cost estimates and explain services
- Coordinate with technicians and update customers
- Manage service records and invoices
- Ensure customer satisfaction and resolve complaints
- (Kia Car Dealership & Service)
- Delivered excellent customer service by understanding and meeting their requirements.
- Kept abreast of the latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Worked closely with other departments within dealership for seamless operations.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Handled high-volume telesales enquiries within call-time targets.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Enhanced new business acquisition through strategic networking and lead generation.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Collaborated with team members for improved service performance,.
- Updated job knowledge regularly through continuous learning initiatives.
- Improved customer satisfaction by providing timely and accurate information.
- Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.
- Utilised technical expertise to suggest appropriate solutions for vehicle issues.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Handled administrative tasks for effective service delivery.
- Built rapport with customers, enhancing long-term relationships.
- Coordinated with technicians to ensure quality of service.
- Documented all services provided, maintaining comprehensive records.
- Responded to customer requests with friendly, knowledgeable service and support.
- Oversaw vehicle inspections, increasing safety measures.
- Maintaining positive customer relationships to ensure repeat business.
- Calculated costs, processed payments and provided receipts.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Registered customer information on database to maintain accurate records.
- Recorded details regarding car issues to maintain proper documentation.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Responded to questions regarding service outcomes and resolved complaints.
- Collaborated with service technicians to order parts for customers.
- Booked appointments and managed vehicle drop-off pick-up.
- Notified customers about service changes or car pick-up schedules.
- Tested cars to determine accuracy of repairs.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Upsold products and services to customers to complement orders.
- Oversaw workflow and schedule of dealership to entail smooth process.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Greeted and escorted customers to mechanics in charge.
- Provided customers with price information and handled financial transactions.
- Promoted dealership to prospective customers by distributing flyers.
- Checked insurance coverage to verify out-of-pocket costs.
- Maintained quality assurance standards for all products and services.
- Processed customer payments and set up direct debits for long-term service contracts.
- Placed customer orders, providing guidance on product delivery timeframes.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Delivered high sales performance within budget to strict deadlines and targets.
- Demonstrated product features and functions to engage potential customers.
- Used management software and data analysis to forecast product demand.
- Negotiated best-possible prices for maximum profit levels.
- Analyzed and audited market competition, developing sales strategies that showcase unique business offerings.
- Negotiated best-possible prices for maximised profit levels.
- Increased current product and service sales through knowledgeable customer advice.
- Improved new business using targeted door-to-door selling.
- Managed challenging customer situations for resolution and customer retention.
- Streamlined service processes to increase efficiency.
- Maintained up-to-date knowledge of banking products and services, enhancing advisory capabilities.
- Ensured compliance with regulatory standards in all transactions and advisory services provided.
- Provided car advisory services to help clients achieve personal finance goals.
- Collaborated closely with other financial advisors to deliver holistic financial services to clients.
- Prioritised student welfare initiatives by strengthening advisory services.
- Maintained updated knowledge of industry trends to inform effective ICT advisory services.
- Offered detailed advice on product and service benefits.
- Delivered consistent high-quality service under high pressure situations.
- Increased customer satisfaction by offering tailored product recommendations and excellent service.
- Worked closely with probation services supporting clients with legal requirements related to their substance use history.
- Assisted in emergency situations, ensuring minimum disruption to services.
- Handled customer complaints professionally, restoring faith in the service provided.
- Provided strategic direction for the entire Client Services department, contributed significantly towards organisational success.
- Improved customer service levels by optimising help-desk operations.
- Maintained accurate patient records, ensuring continuity of care across all services.
- Coordinated project plans to install, test and train users on new imaging technologies improving service delivery.
- Prioritised tasks effectively during peak workloads to maintain service standards consistently.
- Fostered strong relationships with suppliers and vendors, ensuring reliable service provision.
- Worked closely with healthcare professionals for integrated service delivery.
- Improved understanding for non-English speakers by providing accurate interpretation services.
- Coordinated with other zonal managers to ensure consistency in service delivery.
- Offered consultation services to clients interested in selling or buying properties.
- Delivered exceptional customer service by effectively addressing client concerns.
- Ensured smooth functioning of public services for the benefit of residents.
- Maintained product and service knowledge for reliable customer guidance.
- Ensured customer satisfaction by providing excellent service at the counter.
- Improved customer satisfaction with prompt assistance and friendly service.
- Maintained high customer satisfaction levels by providing prompt and courteous service.
- Developed partnerships with key community organisations to extend reach of services.
- Delivered exceptional customer service to homeowners during the loft insulation process.
- Troubleshooted any issues with draught beer systems promptly, ensuring continuous service provision.
- Initiated client feedback surveys, contributing to improved service delivery models.
- Facilitated smooth operation during peak periods, ensuring uninterrupted service delivery.
- Established productive relationships with stakeholders through excellent customer service skills.
- Responded promptly and professionally to all client queries, ensuring top-level customer service at all times.
- Utilised proficiency in customer relationship management software to streamline service delivery and enhance customer interactions.
- Increased customer satisfaction levels by setting high service standards.
- Coordinated healthcare services across different departments, enhancing overall quality of patient care.
- Provided efficient cleaning services for a tidy, healthy living environment.
- Provided excellent service to customers through careful packing of goods.
- Maintained understanding of slang, regional differences and informal speech to offer services to broad client base and translate nuances.
- Enhanced client satisfaction by developing and implementing service improvement strategies.
- Conducted thorough post-repair inspections guaranteeing quality service delivery.
- Delivered first-class valeting services, achieving high-quality presentation and appearance.
- Managed customer queries to enhance overall service delivery.
- Maintained email and live chat logs for customer records and service appraisals.
- Promoted the use of self-service tools amongst customers, reducing call volume.
- Managed embalming services to preserve human remains.
- Offered consular services to citizens living or travelling overseas, enhanced citizen's trust in government support.
- Analysed library users' queries to adapt services to changing needs.
- Delivered high-quality customer service by addressing tenant queries promptly.
- Provided excellent customer service, resolving any complaints or queries effectively.
- Streamlined customer service process by implementing a user-friendly FAQ section on the company website.
- Facilitated smooth delivery of service by dealing with guests requests efficiently and accurately, maintaining clear and effective communication with kitchen staff.
- Used cleaning products economically to provide flawless results whilst maintaining cost-effective service.
- Delivered excellent service and support to brokers using consistent, timely, and proactive approach to underwriting.
- Liaised with insurance companies, ensuring prompt payments for services rendered.
- Delivering top-notch client service by effectively addressing queries and concerns.
- Mastered multiple languages to offer a wide range of translation services.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
Customer Advisor
Hyson Motors Pvt Ltd
Kerala
10.2019 - 07.2022
- Company Overview: (Tata Motors Car Dealership)
- Guide customers in finding the ideal vehicle
- Negotiate deals & sales agreements & Achieve sales targets
- (Tata Motors Car Dealership)
- Delivered personalised service to each client, fostering trust and loyalty.
- Conducted regular stock checks ensuring product availability for clients at all times.
- Implemented feedback from customers to improve services offered.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Managed large volumes of incoming calls for efficient customer service operations.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Facilitated seamless transactions at check-out counters for quick checkout process.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Recorded and processed customer data accurately.
- Identified and effectively resolved customer issues, consistently meeting call time targets.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Offered prompt solutions to maintain customer satisfaction.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Entered, updated and removed customer information to keep accounts current.
- Followed up customer queries to check provided solutions met expectations.
- Documented customer contacts in DMS for use in further interactions or actions.
- Prepared letters, information sheets and order documentation and distributed to clients.
- Coordinated dispatching for field team completing installation, maintenance and repair work.
- Operated switchboard systems successfully to manage high call volumes.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Resolved customer complaints effectively, maintaining brand reputation.
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
- Ensured smooth store operations by coordinating with the team effectively.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Cultivated strong relationships with customers to drive engagement.
- Developed rapport with customers for improved loyalty and repeat business.
- Assisted customers in product selection, resulting in increased sales.
- Achieved higher customer retention through consistent follow-ups and updates.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Provided exceptional customer service to ensure a positive shopping experience.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
- Offered detailed advice on product and service benefits.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Performed cashier duties, including balancing and end-of-day banking.
- Exceeded targets by upselling and cross-selling products.
- Tracked orders and diplomatically handled complaints to resolve issues.
- Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
- Improved customer retention by [Number]%, through service and account management.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Processed inbound customer calls, providing information on service or product upgrades
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Processed high-value payments with meticulous accuracy.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 100%.
- Managed 100+ daily calls, taking orders and escalated cancellations.
- Reduced customer wait times by adhering to call target timeframes.
- Maintained up-to-date client records in database systems.
- Reached out to established clients to follow up after sales and offer new products and services.
- Built positive customer rapport through friendly, professional communication.
- Maintained compliant documentation on DMS for reliable company records.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 100 %.
- Managed 100+ daily calls, taking orders and escalated cancellations.
- Maintained compliant documentation on DMS for reliable company records.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Updated customers on special offers and promotions for increased revenue.
- Improved customer satisfaction ratings through responsive query resolution.
- Logged customer communications for complete service records.
- Actioned customer feedback to enhance contact center service provisions.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Documented customer contacts in DMS for use in further interactions or actions.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Education
ITI Diploma - Motor Vehicle Mechanic
Directorate of General Training
INDIA 01.2017 - 07.2019
University Degree - Electronics and Communication Engineering
University of Calicut
01.2013 - 01.2017
Skills
- Target-driven
- Customer satisfaction
- Sales
- Negotiation
- Technical knowledge of vehicles
- Repair processes
- Tactical selling techniques
- Brand awareness building
- Email marketing platforms
- Knowledge of sales methodologies
- Digital marketing tools proficiency
- Event selling
- Retail software utilisation
- Customer Service
- Customer relations
- Repairs scheduling
- Service history analysis
- Automotive terminology
- Knowledge of vehicle parts
- Understanding workshop processes
- Technical proficiency
- Technical literacy
- Allocation of resources
- Understanding of safety protocols
- Knowledge of CRM software
- Target market identification
- Sales presentations creation's
- Strategic planning capabilities Goal-Oriented approach's
- Goal-Oriented approach
- Sales presentations creation
- Strategic planning capabilities
- Marketing campaigns management
- Email marketing proficiencies
- Skilled in lean manufacturing
- Take-Charge attitude
- Good visual acuity
- Assembly line experience
- Resource optimization strategy
- Productivity enhancement
- Mastery of hand tools
- Strong decision-making capabilities
- Inventory control management
- Decision-Making aptitude
- Lean manufacturing knowledge
- Knowledge of industrial equipment
- Vocational training or certifications
- Time organization
- Automotive repair understanding
- Warranty administration
- Data entry proficiency
- Financial transactions handling
- Understanding customer needs
- Goal-Oriented approach
- Pay per click marketing
- Customer focus
- Resilience in stressful situations
- Proactive engagement
- Feedback reception and implementation
- Influential negotiation
- Interpersonal rapport building
- Social media monitoring
- Returns and refund processes
- Continuous improvement initiative
- Automated production system operation
- Supply chain understanding
- Product inspecting proficiency
- Product inspection proficiency
- Performance metrics analysis
- Sales process execution
- Vehicle maintenance expertise
- Account management
- Data Entry
- Order processing
- Complaint resolution
- Database management
- Product expertise
- Business development
- Competitor analysis
- Digital marketing
- Lead generation
- Repair and installation expertise
- Hydraulic equipment mastery
- Interpersonal diplomacy
- Manufacturing software usage
- Basic welding
- Efficiency management
- Product packaging proficiency
- Precision focus
- Social media marketing
- Public Relations
- Resourcefulness
- Inventory management
- Quality Assurance
- Google Workspace
- Marketing
- Program development
- Accounting
- Production quality assurance
- Production planning
- Production goal setting
- Production procedures
- Production control
- Production assistance
- 3D model production
- Photographic mosaic production
- Production quotes
- Optimising production output
- Production equipment and machinery maintenance
- Production standards
- Presentation production
- Annual benefit statement production
- Digital video production
- High volume production capability
- Insights production
- Production work
- Film production
- Large scale production
- Food production
- Shrewd Sales Executive with experience in developing partnerships, generating new business and growing sales teams Adept at reaching potential customers and expanding networks Self-motivated leader offering innovative, effective staff training programmes and development opportunities
- Sales Executive management
- Top-ranked sales executive
- Target-driven Sales Executive adept at increasing revenue, increasing client base and maximising company market share Talented at identifying sales opportunities and presenting key features of products to clients Successful at delivering team sales and customer service KPI indicators
- Equine sales
- Sales pitches
- Executive presentation preparation
- Sales team mentoring
- Sales and target-driven
- Solar PV panel sales
- Lottery sales
- Sales and marketing material production
- Sales growth
- Retail sales techniques
- Shift sales maximisation
- Sales Cloud proficiency
- Sales and purchase ledger management
- Omnichannel sales journey
- Active sales techniques
- Aftersales forecasting
- New build property sales
- First stage sales support
Languages
English
Intermediate
Custom
- KIA Level-1 & Level-2 Trainings, 2023, Problem Solving Skills, Interpersonal Skills, Technical knowledge
- Training on Hydraulic Mechanic, 6 Months, Basic principles of fluid power, Operation & construction of hydraulic components
- AutoCAD (2D,3D) Mechanical Professional, 1 Year
Affiliations
- watching movies
- playing cricket and football
Accomplishments
Best sales executive award from Tata motors in 2022
Timeline
Sales Executive
Popular Vehicles Pvt. Ltd
07.2024 - 01.2025
Service Advisor
Incheon Kia
08.2022 - 09.2023
Customer Advisor
Hyson Motors Pvt Ltd
10.2019 - 07.2022
ITI Diploma - Motor Vehicle Mechanic
Directorate of General Training
01.2017 - 07.2019
University Degree - Electronics and Communication Engineering
University of Calicut
01.2013 - 01.2017
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