Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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VIVEK KALIA

Rugby,UK

Summary

Dynamic and results-oriented hospitality expert with a wealth of experience in operational management, exceptional customer service delivery, and the facilitation of high-profile meetings and events. Renowned for infusing personality, confidence, and charm into every interaction, I ensure that both guests and team members enjoy memorable experiences. Proficient in managing event logistics, coordinating audiovisual setups, and enhancing revenue through upselling and tailored service

Overview

3
3
years of professional experience

Work History

Assistant manager

Caffe Nero
Rugby, Warwickshire
02.2025 - Current
  • Demonstrated energy, confidence, and a customer-centric approach during every shift, fostering strong relationships with both guests and colleagues.
  • Contributed significantly to revenue growth through effective upselling, engaging with customers, and motivating the team.
  • Provided exceptional service in a dynamic, customer-oriented setting, ensuring high levels of satisfaction and encouraging repeat patronage.
  • Adapted effectively to various daily tasks and special events, skillfully managing busy morning periods and evening promotions.
  • Proficient in utilizing in-store systems and equipment, with a quick aptitude for learning and troubleshooting technology as required.

Manager of business development and sales

Gurkha curry
Leicester, Leicester
09.2023 - 01.2025
  • Monitoring individual key performance , conducting regular assessments of staff performance. Resulting in an improvement in employee productivity as well as customer satisfaction.
  • Managed the coordination and scheduling of all company meetings, appointments, interviews and inspections resulting in increase in overall productivity.
  • Regular checks of the customer satisfaction as well as checking how the sales can be increased by different strategies.

Full Stack Developer intern

Manav Rachna incubation and innovation center
01.2023 - 06.2023
  • Giving practical solution to the company’s how there business is developing and how the sales are going with a proper analytical research.
  • Done projects alongside team, focusing on Tableau, Python, and Java
  • Responsible for analyzing company's data and providing practical solutions.
  • Evaluated complex data sets and making PowerPoint presentations to make sure client understands how the process is working.

Sales executive and business development

Bhaskar Enterprises
12.2021 - 12.2022
  • Experienced in handling various scenarios that utilize expertise in comprehending prices of London exchange market
  • Contributed to firm by minimizing cost associated with product sales.
  • Giving new development ideas that can boost up the sales of the company
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Produced comprehensive product reports, persuasive presentations, captivating flyers, data-rich spreadsheets, dynamic graph charts, informative diagrams, and eye-catching illustrations, ensuring effective communication and engagement with clients .

Education

Secondary School - Normal

St.john's School

Senior Secondary School - Non Medical

St.john's School

BTech in CSE (specialization in Cloud Computing) - Computer Science Engineering

Manav Rachna International Institute of Research And Studies
08.2023

Global MBA (Master's of Business Administration) - Business Administration

DE MONT FORT UNIVERSITY

Skills

  • Customer service excellence
  • Strong verbal communication
  • Sales and revenue generation
  • Event support and flexibility
  • AV and tech-savviness
  • Creative problem-solving
  • Attention to detail
  • Team collaboration
  • Positive, can-do attitude
  • Time management and multitasking
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Scheduling and rota management software (eg Deputy, Rotacloud)
  • Inventory management systems
  • CRM software (basic knowledge)
  • Email and calendar management (Outlook, Gmail)

Accomplishments

  • Interacting with customers on behalf of the company through various support channels available to them and resolve the issues quickly and effectively.
  • Profiting company by 20% by purchasing the different materials that are low cost as compared to the ones that were used by the company before.
  • Handling a team of 20 members for making projects based on full stack developer.
  • Analysing a company why the employee are leaving the company at a certain period of time so that the company can make sure that the employee stay in the company.(using Tableau). Resulting in company growth after few months with a solution to restrict the employee to leave the company.
  • All India and North Zone Inter University Sports Tournament (Basketball), Dec 2021
  • Student Coordinator in International Symposium On Computational Intelligence, 2022
  • Received Appreciation Letter From Directorate of sports for 2nd Mega alumni sports meet, May 2022
  • Organised the biggest fest for the university as the hospitality head of the fest. (RESURRECTIONMR).

Languages

English
Fluent
Hindi
Proficient (C2)
French
Intermediate
Punjabi
Fluent

Timeline

Assistant manager

Caffe Nero
02.2025 - Current

Manager of business development and sales

Gurkha curry
09.2023 - 01.2025

Full Stack Developer intern

Manav Rachna incubation and innovation center
01.2023 - 06.2023

Sales executive and business development

Bhaskar Enterprises
12.2021 - 12.2022

Secondary School - Normal

St.john's School

Senior Secondary School - Non Medical

St.john's School

BTech in CSE (specialization in Cloud Computing) - Computer Science Engineering

Manav Rachna International Institute of Research And Studies

Global MBA (Master's of Business Administration) - Business Administration

DE MONT FORT UNIVERSITY

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