Lily Ramsay
Summary
A highly motivated, detailed-orientated and friendly individual with experience in providing customer
service. I am seeking a position which is long term and beneficial not for myself but for the company. I am
dependable and a hardworking person who can work well under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Assistant manager
Blackwell plumbing and heating
Darlington
2024.11 - 2026.02
- Created a positive work environment, resulting in higher employee morale.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided support to manager during audits, ensuring accurate reports.
Production operative
Gem partnership
Newton aycliffe
2023.07 - 2024.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Independently operated production line equipment.Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
- Worked flexible hours, covering nights, weekends and bank holidays.
Receptionist
St Mathews residence hall
Grand Cayman Islands
2021.10 - 2022.09
- Handled appointment scheduling to ensure smooth daily operations.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Answering and transferring calls
- Assisting with room service and concierge
Cruise dispatcher/ Tour guide
Coral beach
Grand Cayman Islands
2020.01 - 2020.12
- Ensured seamless operations by coordinating dispatch schedules.
- Utilised software tools for effective resource allocation and management.
- Handled high volumes of inbound calls calmly under pressure.
- Compiled detailed reports on dispatch activities to improve future planning.
Waiter
Coral beach
Grand Cayman Islands
2020.01 - 2020.12
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Assisted in food preparation, resulting in timely service delivery.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Handled payment transactions to guarantee smooth customer checkout process.
Education
University of the West Indies
Grand Cayman Islands2020
Professional skills sixth form
London2019
Harris girls academy
London2018
Skills
- Time management mastery
- IT Proficiency
- Customer service excellence
- Positive attitude
- Team Leadership
- Leadership skills
- Customer Service
- Communication excellence
Certification
Human Resource Management and Office Management
Timeline
Assistant manager
Blackwell plumbing and heating
2024.11 - 2026.02
Production operative
Gem partnership
2023.07 - 2024.04
Receptionist
St Mathews residence hall
2021.10 - 2022.09
Cruise dispatcher/ Tour guide
Coral beach
2020.01 - 2020.12
Waiter
Coral beach
2020.01 - 2020.12
University of the West Indies
Professional skills sixth form
Harris girls academy