Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Lily Ramsay

Summary

A highly motivated, detailed-orientated and friendly individual with experience in providing customer

service. I am seeking a position which is long term and beneficial not for myself but for the company. I am

dependable and a hardworking person who can work well under pressure.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Assistant manager

Blackwell plumbing and heating
Darlington
11.2024 - 02.2026
  • Created a positive work environment, resulting in higher employee morale.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Provided support to manager during audits, ensuring accurate reports.

Production operative

Gem partnership
Newton aycliffe
07.2023 - 04.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Independently operated production line equipment.Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Receptionist

St Mathews residence hall
Grand Cayman Islands
10.2021 - 09.2022
  • Handled appointment scheduling to ensure smooth daily operations.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Answering and transferring calls
  • Assisting with room service and concierge

Cruise dispatcher/ Tour guide

Coral beach
Grand Cayman Islands
01.2020 - 12.2020
  • Ensured seamless operations by coordinating dispatch schedules.
  • Utilised software tools for effective resource allocation and management.
  • Handled high volumes of inbound calls calmly under pressure.
  • Compiled detailed reports on dispatch activities to improve future planning.

Waiter

Coral beach
Grand Cayman Islands
01.2020 - 12.2020
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Assisted in food preparation, resulting in timely service delivery.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Handled payment transactions to guarantee smooth customer checkout process.

Education

University of the West Indies
Grand Cayman Islands
2020

Professional skills sixth form
London
2019

Harris girls academy
London
2018

Skills

  • Time management mastery
  • IT Proficiency
  • Customer service excellence
  • Positive attitude
  • Team Leadership
  • Leadership skills
  • Customer Service
  • Communication excellence

Certification

Human Resource Management and Office Management

Timeline

Assistant manager

Blackwell plumbing and heating
11.2024 - 02.2026

Production operative

Gem partnership
07.2023 - 04.2024

Receptionist

St Mathews residence hall
10.2021 - 09.2022

Cruise dispatcher/ Tour guide

Coral beach
01.2020 - 12.2020

Waiter

Coral beach
01.2020 - 12.2020

University of the West Indies

Professional skills sixth form

Harris girls academy
Lily Ramsay