Vithujan Kunaraja
Glasgow,Scotland
Summary
Customer-focused sales assistant with extensive experience in retail and cinema sectors. Demonstrated ability to exceed sales targets through effective upselling and exceptional service delivery. Proven track record in fostering customer relationships that drive repeat business and enhance overall customer satisfaction. Reliable team player skilled in cash handling and maintaining cleanliness standards in high-pressure environments.
Overview
2
2
years of professional experience
Work history
Customer assistant
Vue Cinemas
Glasgow, Glasgow City
11.2024 - 11.2025
- Achieved average upsell rate of 35% by promoting M&M toppings with popcorn purchases.
- Increased average customer spend by 40% through effective upselling of premium products.
- Achieved 1st place in Christmas sales incentive, earning 11,380 points for exceptional upselling performance
- Consistently exceeded weekly sales targets, earning recognition for top performance.
- Strengthened communication and persuasion skills through tailored product recommendations.
Floor assistant
Today's Local Drinks
Glasgow
06.2023 - 10.2024
- Delivered outstanding customer service in busy off-licence while maintaining strong sales focus.
- Boosted product sales by 20% through effective upselling and recommendations at counter.
- Established strong relationships with local customers, enhancing repeat visits and loyalty.
- Processed high volumes of transactions accurately while adhering to age-restricted sales policies.
- Maintained high standards of cleanliness and organisation to foster welcoming environment.
Education
Scottish Qualifications Certificate - Maths, English, Physics, Chemistry, Modern Studies, Graphics, Physical Education
Lourdes Secondary School
Glasgow, Glasgow City 08/2022 - 05/2023
Certificate of Higher Education - English, Physical Education
Lourdes Secondary School
Glasgow, Glasgow City 08/2023 - 05/2025
Bachelor of Arts - Business
University of the West of Scotland
Paisley 09/2025 -
Skills
- Customer service excellence
- Sales and upselling
- Effective communication
- Cash handling accuracy
- Team collaboration
- Cleaning standards
LANGUAGE
English
Fluent
Tamil
Advanced
Timeline
Customer assistant
Vue Cinemas
11.2024 - 11.2025
Floor assistant
Today's Local Drinks
06.2023 - 10.2024
Scottish Qualifications Certificate - Maths, English, Physics, Chemistry, Modern Studies, Graphics, Physical Education
Lourdes Secondary School
08/2022 - 05/2023
Certificate of Higher Education - English, Physical Education
Lourdes Secondary School
08/2023 - 05/2025
Bachelor of Arts - Business
University of the West of Scotland
09/2025 -