VINCENT ANDZIE QUAINOO
Manchester,Ghana
Summary
Dedicated professional with a strong foundation in customer service and communication, adept at enhancing customer satisfaction through effective stock rotation, shelf arrangement, and inventory support. Proficient in cash handling and POS/till operation, complemented by skills in cleaning and store presentation. Experienced in Microsoft Office Suite and basic marketing support, including flyer creation and product promotion. Demonstrates teamwork, time management, and health & safety awareness while maintaining flexibility to work varied shifts. Career goal: to leverage skills in a dynamic retail environment to drive operational excellence and customer engagement.
Overview
3
3
years of professional experience
Work history
Customer Assistant
Palace Hypermarket
Accra
06.2022 - 07.2025
- Delivered friendly and efficient service to customers, ensuring satisfaction and repeat visits
- Restocked goods using FIFO standards and maintained organised aisles
- Operated tills, processed cash/card transactions accurately
- Supported daily cleaning of shop floor, shelves, and backroom areas
- Collaborated with team to meet daily sales and stock targets
- Assisted with stock deliveries, inventory checks, and basic warehouse tasks
- Used Microsoft Excel to log stock levels and report discrepancies
- Helped create promotional displays and flyers using Word and PowerPoint
Medical laboratory assistant
Korle-Bu Teaching Hospital
Accra, Greater Accra, Ghana
11.2022 - 08.2024
- Managed inventory efficiently, preventing shortages of critical supplies.
- Encouraged a positive work environment through professional behaviour and respect for colleagues.
- Assisted pathologists with complex procedures, enhancing overall productivity.
- Conducted comprehensive equipment checks to ensure optimal performance.
- Followed strict quality control procedures for reliable test results.
- Prepared biological samples for testing, ensuring accuracy in results.
- Recorded patient data to facilitate seamless tracking and reporting.
- Demonstrated exceptional attention to detail whilst handling sensitive patient data.
- Increased efficiency with routine maintenance and calibration of lab equipment.
- Delivered high-quality patient care by effectively communicating test results to medical staff.
- Performed phlebotomy tasks, enhancing patient comfort during the procedure.
- Practiced safety measures, minimising risk of exposure to hazardous materials.
- Ensured accurate lab results by meticulously following testing protocols.
- Facilitated laboratory operations through proper utilisation of laboratory information systems.
- Loaded and unloaded laboratory analysers, identifying samples requiring further testing.
Education
MSc - Haematology and Transfusion Science
Manchester Metropolitan University
United Kingdom 09.2025 -
BTech - Medical Laboratory Science
Accra Technical University
Accra, Ghana 09.2018 - 09.2022
Skills
- Excellent customer service and communication
- Stock rotation, shelf arrangement, and inventory support
- Cash handling and POS/till operation
- Cleaning and store presentation
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Basic marketing support (flyer creation, product promotion)
- Warehouse operations (stock receiving, order packing)
- Teamwork and time management
- Health & safety awareness
- Ability to work flexible shifts (early mornings, evenings, weekends)
- Customer satisfaction enhancement
Websites
Languages
English
Advanced
References
References available upon request.
Timeline
MSc - Haematology and Transfusion Science
Manchester Metropolitan University
09.2025 -
Medical laboratory assistant
Korle-Bu Teaching Hospital
11.2022 - 08.2024
Customer Assistant
Palace Hypermarket
06.2022 - 07.2025
BTech - Medical Laboratory Science
Accra Technical University
09.2018 - 09.2022