Lexie Burns
Thornaby,Stockton-on-Tees
Summary
I am a motivated and reliable 17-year-old with a strong interest in developing a career within the travel industry. I am currently seeking an apprenticeship in business administration within a travel agency. Through my experience working as a barista at Starbucks, I have developed valuable transferable skills including customer service, communication, organisation, and the ability to work efficiently in a fast-paced environment. I am particularly interested in this role as it offers the opportunity to combine my passion for travel with developing professional administrative and business skills. I am confident in my ability to provide excellent customer support, manage tasks with attention to detail, and contribute positively to a team. I have long-term career goals of working within the travel sector, I am eager to learn, grow and build a strong foundation within the industry.
Overview
1
1
year of professional experience
Work history
Barista
Starbucks Coffee
Thornaby, Stockton-on-Tees
2025.07 - Current
Provided exceptional customer service in a fast-paced retail environment, offering a welcoming and positive experience for customers. Prepared and served a wide range of beverages to exact company standards, maintaining quality, accuracy, and presentation under pressure.
Demonstrated strong multitasking abilities by managing multiple orders simultaneously while meeting speed-of-service expectations.
Worked effectively with team members to ensure smooth daily operations, particularly during peak hours, contributing to an efficient and supportive work environment. Handled cash and card transactions with accuracy.
Maintained high standards of cleanliness, organisation, and food safety throughout the store, ensuring compliance with company policies. Proactively addressed customer queries and resolved issues in a professional manner, helping to build customer loyalty and satisfaction. Took initiative in restocking, monitoring inventory levels, and supporting opening and closing procedures.
Education
GCSEs -
St Patrick's Catholic College
Thornaby, Stockton-on-Tees 2001.04 -
Skills
- Excellent customer service communication
- Ability to work efficiently in a fast-paced environment
- Strong multitasking and time management skills
- Teamwork
- Cash handling and point-of-sale (POS) system experience
- Attention to detail and accuracy
- Problem-solving and handling customer queries professionally
- Ability to remain calm under pressure
- Organisation and cleanliness standards (health & safety awareness)
- Reliability and strong work ethic
- Adaptability and willingness to learn new skills
Timeline
Barista
Starbucks Coffee
2025.07 - Current
GCSEs -
St Patrick's Catholic College
2001.04 -