Gemma Smith
Bedworth,Warwickshire
Summary
Customer-focused professional with excellent customer satisfaction and service skills, strong communication and negotiation abilities, and a proven capacity to handle difficult situations to achieve positive outcomes. Confident, assertive and persuasive, while remaining well mannered and collaborative as a committed team player. Recognised as an excellent problem solver with strong verbal skills and solid computer literacy across Word, Excel, Outlook and Teams, seeking to contribute these strengths to a dynamic, service-oriented environment.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Customer assistant
Tesco
Bedworth, Warwickshire
10.2020 - Current
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Ensured health and safety regulations complied within work premises at all times.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Working as part of a team, efficiently and productively , as well on my own
- Added responsibilities within my role as a union representative, assisting and supporting colleagues with the understanding of policies
- Excellent problem solver and attention to details
SEN 1:1 support worker and TA
Bambini Childcare
Bedworth, Warwickshire
07.2020 - 07.2021
- Support individuals with specific needs in the progression of education, daily living skills training which increased individual's self-sufficiency
- Helped achieve patient independence through guided tasks and activities.
- Encouraged social integration by facilitating community involvement opportunities.
- Correctly handling personal information accordingly GDPR legislation
- Following strict health and safety guidelines and completing risk assessments.
Line Chef
Decks, Ricoh Arena
Coventry
08.2014 - 07.2016
- Streamlined service flow, better dining experience for customers.
- Observed strict hygiene practices to ensure food safety standards were met at all times.
- Coordinated with other line chefs for efficient work flow during service hours.
- Aided in the training of new staff members, enhancing overall kitchen productivity.
- Ensured adherence to health codes with regular equipment cleaning.
- Worked well under pressure whilst delivering consistent and high-quality dishes.
- Operating and running a fast paced Kitchen
Education
GCSEs -
Ash Green Senior School
Ash Green 09.2000 - 08.2005
Skills
- Excellent Customer satisfaction and Customer Service Skills
- Strong communication and negotiation Skills, able to handle difficult situations and conversations, in order to get the best results and customer satisfaction
- Confident, assertive, persuasive and well mannered
- Team player
- Excellent problem solver
- Computer literate ( Word/Excel/Outlook/Teams, etc )
- Excellent verbal skills
Other Competencies
After completing my GCSEs , I have attended and completed many courses and attended college.
Most of my college training was based around childcare, GDPR, Health and Safety and Risk assessing.
I am an eager and quick learner and work well as part of a team or on my own .
I have a passion for helping people and seeing the positive results of customers after receiving positive customer service.
Timeline
Customer assistant
Tesco
10.2020 - Current
SEN 1:1 support worker and TA
Bambini Childcare
07.2020 - 07.2021
Line Chef
Decks, Ricoh Arena
08.2014 - 07.2016
GCSEs -
Ash Green Senior School
09.2000 - 08.2005