Vijay Mathur

Leadership and Team Management: Direct and support a team of store colleagues to ensure high performance and excellent customer service.

Customer Experience: Champion an exceptional service culture among team members, fostering an environment that delights shoppers.

Sales and Promotion: Drive sales through innovative strategies and proactive customer engagement.
Training and Development: Schedule and conduct training sessions to enhance team skills and support their professional growth.

Operational Efficiency: Manage store operations efficiently, ensuring tasks are completed effectively and on time.

Decision Making: Make strategic decisions that affect the day-to-day and long-term operations of the store.

Continuous Improvement: Regularly seek and implement new methods to improve the quality and performance of the store.

• Working as a Assistant manager of the store and responsible for all day to day activities and management of the at pat stock, schedules, shifts, employee holiday requests, new hires, documentations.
• Budgeted and forecasted appropriately to achieve revenue and performance targets.
• Held regular staff briefings to communicate daily updates, deployment plans and targets.
• Recruited high-performing front- and back-of house teams to uphold faultless guest care.
• Led by example in delivering exceptional customer care across hotel and restaurant facilities.
• Managed daily hotel and restaurant operations, achieving smooth, professional guest services.

• Statistical Process Control Chart Creation: Utilized Snowflake and Python, among other tools, to create a new statistical process control chart for monitoring and improving data quality and processes.
• Data Gathering and Reporting Structures: Developed data-gathering and reporting structures from the ground up, leveraging the full capabilities of Snowflake, and strategized methods to optimize system features for efficient data retrieval and analysis.
• Collaborative Code Development: Collaborated with a team of data professionals to develop code that met project requirements, ensuring data pipelines and analytical processes were efficient and reliable.
• Stakeholder Communication: Presented investigative results to key stakeholders, employing strategic data visualization tools to effectively convey complex analytics, making it easier for stakeholders to make informed decisions.
• Statistical and Algebraic Analysis: Applied statistical and algebraic techniques to interpret critical insights from gathered data, identifying trends, outliers, and patterns to drive data-driven decision-making.
• Data Insights and Trends: Uncovered valuable insights, trends, and patterns from large datasets using cutting-edge tools and techniques, contributing to the organization's data-driven strategy and decision-making processes.
• Technical Communication: Effectively communicated highly technical concepts to audiences with varying levels of understanding, bridging the gap between technical and non-technical stakeholders.
• Advanced Algorithm Application: Applied advanced algorithms to analyze and solve complex business problems, optimizing processes and contributing to the development of innovative solutions.

• Trained in food safety and hygiene practices.
• Prepared food and beverages within target timeframes.
• Operated cash register to take payments and process orders.
• Maximised restaurant cleanliness and accessibility.

• Working as a part of the Global HR Solutions Team to cater to Global HR Solutions.
• Collect, compile, and analyze HR data, metrics, and statistics, and apply this data to make recommendations related to recruitment, retention, and legal compliance.
• As a Specialist closely monitoring the HR Operations Functions and working to keep the global benefits at each of our company at the market level.
• Integrating the HRIS system with the vendor API using XML integration.
• Writing algorithm for benefits module for the new benefits administration system.
• Creating BI reports using excel for my department.
• Managing entire operations as an Individual Contributor for multiple activities. (IC).
• Collaborated with HR department to streamline employee data.
• Kept employee records complete, accurate and compliant.

• As an analyst, I was responsible for collecting, compiling, and analyzing HR data, metrics, and statistics, and applying this data to make recommendations related to recruitment, retention, and legal.
• Responsible for onboarding and offboarding, anything related to job changes, and updating the same on the internal HRIS System.
• Designed and developed the travel portal from scratch, including design, implementation, business logic, and algorithms, and stored the data in the proper format to further utilize that for BI reports.
• Conducting soft skills training for fellow employees.
• Creating SOP (Standard Operating Procedure) for the HR and Travel Department

• Employed active listening and research skills to establish and maintain positive, loyal client relationships.
• Prepared comprehensive travel itineraries using accessible formats for customers.
• Handled large volumes of email inquiries daily, exceeding agency averages.
• Confirmed payment of deposits from clients before commencing with bookings.
• Advised customers on visas and travel safety.
• Generated repeat business by escalating and actioning feedback for maximum effect.
• Responded to clients' questions, issues, and complaints, thinking creatively to formulate effective solutions.
• Adhered to clients budgets while making plans.

• Built positive, loyal client relationships through active listening and research.
• Created comprehensive, accessible travel itineraries for customers.
• Handled a high volume of daily email inquiries, exceeding agency averages.
• Confirmed client deposits before booking.
• Advised on visas and travel safety.
• Generated repeat business by quickly addressing feedback.
• Responded to clients creatively, solving issues and complaints.
• Adhered to client budgets when planning.

• Developed front-end and back-end solutions for various client projects utilizing modern programming languages and frameworks.
• Built custom Adobe InDesign plugins to enhance workflows and improve user experience.
• Implemented React.JS and Flux to create interactive web apps with fast performance.
• Contributed to agile, in-house product development teams in a fast-paced, dynamic environment.

• Provided customer service to US clients of major travel brands by assisting with airline, car, and hotel reservations through the Amadeus Selling Platform.
• Leveraged strong knowledge of Amadeus to quickly and accurately book travel arrangements that met client needs.
• Performed ticketing exchanges efficiently using both Amadeus and Sabre systems.

• Improved student programming proficiency by utilizing individualized instruction, group lessons, and mixed ability pairing to accommodate different skill levels.
• Prepared quizzes, tests, and examinations to gauge how well students were learning.
• Designed engaging lesson plans, coding exercises, and interactive demonstrations to teach core C concepts and techniques.
• Structured curriculum following national computer science standards to cover key competencies and prepare students for programming certification exams.
• Developed a program to work with students and increase interest in higher learning.