LEE BARTLETT
PAIGNTON,DEVON
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Customer Assistant
Tesco PLC
08.2022 - Current
- Providing the appropriate service and information or referring customers to another department
- Referring problems or issues that cannot be solved to management
- Resolving customer complaints and issuing refunds if needed
- Providing product information and checking product and stock availability
- Handling payment transactions
- Adhering to company policies and procedures at all times when assisting and serving customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Operated till systems smoothly, streamlining check-out process for customers.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Assisted customers with product selection to ensure satisfaction.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Collaborated efficiently with team members to maintain smooth store operations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Provided excellent customer service to ensure repeat business.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Stocked shelves regularly for easy access to products by customers.
Team Leader Supervisor
MORRISONS PLC, TOTNES
Totnes, Devon
06.2017 - 06.2022
- Initiated daily stock counts, orders
- Managed shift schedules for efficient workflow.
- My daily routines include
- Operated a cash register handling money on a regular basis, handling credit card transactions with 100% accuracy
- Stocked and replenished merchandise on the shelf using store technology to gap scan, and handle ordering sheets to order new stock according to store merchandising procedures
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and Organised the store, arranging displays and promotional ends including checkout desks and all promotional displays
- Alerted customers to all new promotions in the store
- Trained new sales assistants
- Completed all point of sale opening and closing procedures including counting and sorting all cash in the registers
- Handled all customer questions and complaints in a polite and gracious manner and within company policies
- Welcomed customers into the store and helped them with locating items the required
- Educated staff and customers using great product knowledge and customer service
- Resolved all customer complaints in a professional manner and whilst prioritising customer satisfaction
- Answered customer telephone calls promptly and in an polite and professional manner
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Confirmed that appropriate changes were made to resolve customers' Experience problems
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Informed customers about sales and promotions in a friendly and engaging manner
- Served as liaison between customers, store personnel and various store departments
- Cleaned and organised the shop, including the checkout desk and displays
- Priced merchandise, stocked shelves and took inventory of supplies
- Stocked and replenished merchandise according to shop merchandising layouts
- Operated a cash register for cash, cheque and credit card transactions with 100% accuracy.
- Managed packing schedules effectively to meet delivery deadlines.
- Collaborated with other departments smoothly, ensured timely completion of orders.
- Coordinated with team members, improved overall productivity levels.
- Promoted cleanliness within the workspace, enhanced working conditions for colleagues.
- Followed company's recycling policy strictly during disposal of waste materials.
- Maintained safe work environment through adherence to health and safety guidelines.
- Improved warehouse efficiency with meticulous arrangement of packed goods.
- Operated machinery safely whilst adhering to company protocols.
- Wrapped items securely using appropriate materials, minimising product damage during transit.
Parts Sales Advisor
Eden Vauxhall
Torquay, Torbay
04.2012 - 05.2017
- Expedited order processing with proficient use of sales software.
- Assisted in showroom display, enhancing product visibility and appeal.
- Collaborated with team members for efficient workflow management.
- Identified opportunities for upselling by understanding customer needs thoroughly.
- Conducted quality assurance checks, ensuring high standards were met consistently.
- Advised customers on part compatibility to increase satisfaction.
- Provided technical advice, leading to improved customer understanding.
- Enhanced customer service by demonstrating deep knowledge of automobile parts.
- Resolved client issues with effective communication skills.
- Demonstrated comprehensive product knowledge to customers, promoting trust in our expertise.
- Maintained meticulous records to bolster administrative efficiency.
- Coordinated with suppliers to ensure timely delivery of parts.
- Handled complaints professionally and promptly mitigating potential business loss.
- Established rapport with customers through attentive service ensuring repeat business.
Customer sales advisor
Anglian Home Improvements
Paignton , Torbay
04.2004 - 03.2012
- Achieved high sales targets with outstanding product knowledge.
- Resolved disputes diplomatically with a calm and composed demeanour.
- Consistently exceeded customer expectations by correctly identifying needs and recommending optimal solutions.
- Developed strong relationships with customers by understanding their specific requirements.
- Advised customers on suitable products to meet their needs.
- Improved customer satisfaction by providing professional, friendly service.
- Addressed potential customer queries, improving brand reputation and trustworthiness.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Identified discrepancies in stocks through regular inventory management.
- Built rapport with new and existing customers to boost client retention.
- Successfully upsold additional products, enhancing overall customer experience.
- Maintained quality of service, ensuring up-to-date product knowledge to effectively upsell.
- Explained establishment policies to customers and offered advice on selections.
- Managed customer lines for minimum wait times and high satisfaction.
- Boosted product sales by offering selection guidance to customers.
- Drove revenue growth by making customers aware of current promotions and applying effective cross-selling strategies.
- Demonstrated product usage and features to customers.
- Enabled effective sales follow-up by tracking, documenting and retrieving customer information in Salesforce.
Data Entry Clerk
City Electrical Factors
Torquay , Devon
03.2002 - 03.2004
- Corrected data entry errors to prevent duplication or data degradation.
- Transferred data from physical copies to electronic records.
- Registered new customer account details in system.
- Generated weekly and monthly reports for managers.
- Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners.
- Photocopied, scanned and printed relevant data for manager.
- Verified accuracy of information and sorted information of documents for computer entry.
- Updated office databases and records with accurate, current information.
- Organised, sorted and verified input data against original documents.
- Verified data accuracy and validity through regular audits.
- Recorded personal customer information within secure databases.
- Used advanced Excel knowledge to manage and manipulate high-volume data.
- Examined data to detect errors and discrepancies.
- Managed documents within company databases, keeping accurate records of critical information.
- Performed routine data backups to avoid information and file loss.
- Input accurate data using manual and automated means, consistently meeting targets.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Sent completed entries to Data Managers for evaluation and final approval.
- Helped establish and maintain successful data entry standards meeting organisational needs.
- Addressed enquiries by phone or email regarding data information.
- Verified completeness and accuracy of transferred information between various database systems.
- Followed consistent quality processes to maintain data integrity.
- Met productivity goals through swift, precise data entry.
- Reviewed completed work, checking for and resolving grammar, spelling and processing errors.
- Maintained accurate records by regularly reviewing and updating client files and databases.
- Produced monthly financial reports using advanced Excel spreadsheet functions.
- Completed periodic database backups to prevent data loss.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Trained junior staff on touch typing techniques to maintain quick completion times on projects.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Worked with routine and advanced statistical analysis techniques to analyse data.
- Kept optimal data quality levels to prevent critical errors and support team performance targets.
- Encouraged customer feedback to deliver information to management for process improvements.
- Wrote reports and correspondence from dictation and handwritten notes.
- Evaluated source documents to locate information needed for each data entry field.
Education
BUSINESS STUDIES
SOUTH DEVON COLLEGE
TORQUAY2004
BA - MARKETING AND BUSINESS STUDIES
OPEN UNIVERSITY
TORQUAY2008
DIPLOMA - undefined
OPEN UNIVERSITY
TORQUAY2009
undefined
SOUTH DEVON COLLEGE
TORQUAY2009
LEVEL 3 DIPLOMA - RETAIL SKILLS MANAGEMENT
Exeter University i
Exeter 09.2002 - 09.2004
RETAIL MANAGEMENT COURSE : RETAIL MANAGEMENT - Business Studies and Retail Management, Retail
OPEN UNIVERSITY
TORQUAY2008
Merchandising Coursework in marketing and advertising Coursework in public relations - undefined
EXETER UNIVERSITY
EXETER2004
GED - Accounting
Accounting Degree Stage 1
Paignton 09.2012
GED - Accounting
Accounting Degree Stage 2
Paignton 09.2014
Skills
- A strong sense of professionalism and discretion
- The ability to work well in a team
- Thorough attention to detail
- The ability to remain calm in stressful situations
- Sensitivity and understanding
- The ability to accept criticism and work well under pressure
- Excellent knowledge of various computer software
- Excellent verbal communication skills
- Skills
- Customer-orientated
- Active listening skills
- Consistently meets sales goals
- Credit card transactions
- Retail sales
- Computer literate
- POS systems knowledge
- Upselling techniques
- Merchandising
- Stocking
- Skilled problem solver
- High energy
- Flexible schedule capability
- Guest relations professional
- Cash handling expert
- Data entry efficiency
- Up-Selling experience
- Customer relationship management software
- Warehouse and delivery coordination
- Customer complaint management
- EPOS knowledge
- Time management
Timeline
Customer Assistant
Tesco PLC
08.2022 - Current
Team Leader Supervisor
MORRISONS PLC, TOTNES
06.2017 - 06.2022
Parts Sales Advisor
Eden Vauxhall
04.2012 - 05.2017
Customer sales advisor
Anglian Home Improvements
04.2004 - 03.2012
LEVEL 3 DIPLOMA - RETAIL SKILLS MANAGEMENT
Exeter University i
09.2002 - 09.2004
Data Entry Clerk
City Electrical Factors
03.2002 - 03.2004
BA - MARKETING AND BUSINESS STUDIES
OPEN UNIVERSITY
DIPLOMA - undefined
OPEN UNIVERSITY
undefined
SOUTH DEVON COLLEGE
RETAIL MANAGEMENT COURSE : RETAIL MANAGEMENT - Business Studies and Retail Management, Retail
OPEN UNIVERSITY
Merchandising Coursework in marketing and advertising Coursework in public relations - undefined
EXETER UNIVERSITY
BUSINESS STUDIES
SOUTH DEVON COLLEGE
GED - Accounting
Accounting Degree Stage 1
GED - Accounting
Accounting Degree Stage 2
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