Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Victoria Whitehorn

Wednesfield,Wolverhampton

Summary

Experienced customer service professional focused on delivering exceptional sales support and enhancing customer satisfaction. Achieve increased sales through strong communication skills and deep understanding of customer needs. Excel in creating positive customer interactions and fostering long-term relationships.

Overview

16
16
years of professional experience
9
9
years of post-secondary education

Work history

Customer Sales Assistant

One stop store
Wolverhampton, West Midlands
10.2024 - 08.2025
  • Delivered fresh produce to the general public, ensuring high quality and freshness.
  • Restocked fresh produce to maintain optimal inventory levels.
  • Constructed eye-catching displays to enhance product visibility.
  • Operated cash tills for efficient payment processing.
  • Maintained tidy shelves to promote a welcoming shopping environment.
  • Processed payments and refunds accurately and promptly.
  • Assisted customers to make informed purchasing decisions.
  • Delivered professional representation of brand during interactions with customers.
  • Processed transactions, ensuring accuracy at all times.
  • Resolved queries swiftly, contributing to positive customer experience.
  • Organised marketing materials, promoting new products and discounts.
  • Managed stock level for effective store operation.
  • Prioritised tasks effectively in fast-paced retail settings.

FOH Staff

Farmhouse Inns
Wolverhampton, West Midlands
03.2017 - 08.2024
  • Fostered rapport with regular customers, creating a welcoming atmosphere.
  • Handled complaints swiftly, transforming negative experiences into positive outcomes.
  • Communicated effectively between kitchen and serving staff to facilitate efficient workflow.
  • Collaborated with team members during busy periods to ensure seamless service delivery.
  • Assisted in food and drink preparation while strictly adhering to hygiene standards.
  • Conducted end-of-day clean-up tasks to prepare for the next business day.
  • Participated in team meetings, offering valuable suggestions for improvements.
  • Demonstrated initiative by resolving issues promptly as they arose.

Work experience

Wodnesfield Primary School
Wolverhampton, West Midlands
01.2012 - 02.2012
  • Ensured a safe environment for nursery children.
  • Cared for over 10 children daily.
  • Developed engaging activities for children to enjoy.
  • Prepared hot drinks for staff members.
  • Demonstrated excellent interpersonal skills, fostering strong relationships with colleagues and patients alike.
  • Managed children's behaviour with consistent rules and boundaries.
  • Offered emotional support to distressed children, ensuring a nurturing environment was maintained at all times.
  • Facilitated growth of social skills through group play activities.
  • Developed tactile motor skills in children by organising arts and crafts sessions regularly.

Work experience

WH Smith
Wolverhampton, West Midlands
01.2010 - 03.2010
  • Assisted staff on shop floor to enhance operational efficiency.
  • Addressed customer needs and resolved complaints promptly.
  • Collaborated with team members and management to improve service delivery.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Improved customer service by efficiently handling queries and complaints.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

Education

Bachelor of Arts with Honours - Business and Marketing Management

University of Wolverhampton
Wolverhampton
09.2014 - 06.2018

GCSE - English Language, Mathematics, Edexcel Level 2 BTEC Health and Social Care, Edexcel Level 2 BTEC Applied Science, Edexcel BTEC Level 3 Business Studies, Edexcel BTEC Level 2 Business Studies, OCR National Level 3 Certificate ICT, OCR National Level 2 Certificate ICT, OCR Level 3 Cambridge Technical Introductory Diploma

Heath Park Business and Enterprise College
01.2007 - 01.2012

Skills

  • Communication skills
  • Team collaboration
  • Conflict resolution
  • Professional etiquette
  • Adaptability
  • Customer loyalty building
  • Flexibility in schedule
  • Cash handling
  • Customer Service
  • Product knowledge
  • Refund and exchange processing

References

References available upon request.

Timeline

Customer Sales Assistant

One stop store
10.2024 - 08.2025

FOH Staff

Farmhouse Inns
03.2017 - 08.2024

Bachelor of Arts with Honours - Business and Marketing Management

University of Wolverhampton
09.2014 - 06.2018

Work experience

Wodnesfield Primary School
01.2012 - 02.2012

Work experience

WH Smith
01.2010 - 03.2010

GCSE - English Language, Mathematics, Edexcel Level 2 BTEC Health and Social Care, Edexcel Level 2 BTEC Applied Science, Edexcel BTEC Level 3 Business Studies, Edexcel BTEC Level 2 Business Studies, OCR National Level 3 Certificate ICT, OCR National Level 2 Certificate ICT, OCR Level 3 Cambridge Technical Introductory Diploma

Heath Park Business and Enterprise College
01.2007 - 01.2012

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Victoria Whitehorn