Ammad Ashfaq
Hounslow
Summary
Sales Assistant with proven success in customer service and retail operations. Strong communication, problem-solving, and organizational skills drive sales performance and enhance customer satisfaction.
Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Customer Sales Assistant
Imtiaz Supermarket
Lahore
10.2022 - 11.2024
- 1. Managed customer inquiries, complaints and requests in timely and professional manner.
- 2. Built relationships with clients by providing excellent customer service.
- 3. Responsible for stocking and merchandising products to increase store sales.
- 4. Handled transactions with accuracy and attention to detail.
- 5. Set up in-store promotions and ensure customers are reminded of any relevant offers or discounts.
- Ensured compliance with health and safety regulations within retail environment.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Executed visual merchandising displays to increase product appeal.
- Processed transactions, ensuring accuracy at all times.
- Performed accurate inventory checks for continual stock availability.
- Organised marketing materials, promoting new products and discounts.
- Upsold additional products for increased revenue generation.
Retail Sales Assistant
Carrefour
Lahore
03.2020 - 07.2022
- 1. Engaged with customers to assess their needs and delivered outstanding service to customers
- 2. Followed company policies and procedures, including cash handling and security procedures.
- 3. Manage customer complaints to satisfactory resolution, escalating issue to Store Manager if needed.
- 4. Utilized effective sales techniques to meet and exceed monthly sales goals.
- Facilitated smooth day-to-day operations through compliance with company policies and procedures.
- Contributed to team success by sharing product knowledge during staff meetings.
- Ensured adequate stock supply by liaising with suppliers regularly.
- Handled customer enquiries with professionalism, fostering positive brand image.
- Promoted store offers to increase awareness among shoppers.
- Assisted customers in product selection for increased sales.
Education
Bachelor of Business Administration - Business
University of Central Punjab
Lahore 12.2020 - 02.2025
Masters - MSC Management with data analytics
BPP University
London 11.2025 - 07.2027
Skills
- Attention to detail
- Sales expertise
- Time management
- Communication skills
- Organizational skills
- Customer service
- Product knowledge
LANGUAGES
English C1
Intermediate (B1)
Affiliations
- football cricket book reading
Timeline
Masters - MSC Management with data analytics
BPP University
11.2025 - 07.2027
Customer Sales Assistant
Imtiaz Supermarket
10.2022 - 11.2024
Bachelor of Business Administration - Business
University of Central Punjab
12.2020 - 02.2025
Retail Sales Assistant
Carrefour
03.2020 - 07.2022