Tom Cooper
Liverpool
Summary
An enthusiastic and highly motivated working professional looking to start on a new career path. Extensive experience in face to face roles as well as advanced IT skills.
Experience managing teams, group projects and confidence in presenting. A well developed work ethic constructed through working in the service industry.
Now looking to build upon skills gained and expand repertoire in a new role. Extremely eager to learn and progress.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work history
Customer sales assistant
Oak Furnitureland
Liverpool
2024.11 - Current
- Assisted customers to make informed purchasing decisions.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Built relationships with customers through friendly interaction and assistance.
Founder
The Garnish Company
Liverpool
2020.11 - 2025.02
- Founded a small business that specialises in the production and distribution of cocktail garnishes as gifts and supplied to bars in the UK
- Develop visual designs for products as well as source produce to both package and distribute product
- Manage a small team to be able to efficiently create the product and distribute within the required time frame
Online Call Agent
Pinnacle Service Families
Liverpool
2024.03 - 2024.06
- Temporary position as an online call agent, assisting military families with quality queries for their accommodations
- Assisted individuals that contacted with problems that they were facing by cross referencing issues with a known database
- Managed strict time frames in sensitive cases to provide a quality service
Sales Associate
Beaverbrook's
Liverpool
2022.08 - 2024.02
- Sales led position assisting customers in the purchase of fine jewellery and watches, planning, and implementing team training exercises and handling large sums of money
- Provided expert customer service and product knowledge
- Worked independently and as part of team on sales targets
Customer Retail Advisor
Sports Direct
Liverpool
2017.07 - 2018.11
- Customer retail advisor assisting shoppers with trained product knowledge as well as stock cataloguing and management
- Handled cash transactions and used various software's to manage payment and orders online
Education
Bachelor with Honours - Forensic Science
John Moore's University
2019.09 - 2022.08
Foundation Programme - Chemical, Biological & Physical Sciences
John Moore's University
2018.09 - 2019.06
A-levels - IT, Media & Applied Science
West Derby School
2015.09 - 2018.07
GCSE -
West Derby School
2010.09 - 2015.07
Skills
- Microsoft Packages
- Word
- Excel
- Independent working
- Self-motivation
- Critical thinking
- Problem Solving
- Communication
- Teamwork
- Leadership
- Project Management
- Data entry proficiency
References
- Sam Stewart, Beaverbrook's 07963033245. Sam.stewart@beaverbrooks.co.uk
- Georgina Williams, Civil Service 07896248591. Georgina.rimmer@gmail.com
- Ethan Farrelly, Sports Direct, 07760839256. Ethanf94@gmail.com
More references available upon request.
Timeline
Customer sales assistant
Oak Furnitureland
2024.11 - Current
Online Call Agent
Pinnacle Service Families
2024.03 - 2024.06
Sales Associate
Beaverbrook's
2022.08 - 2024.02
Founder
The Garnish Company
2020.11 - 2025.02
Bachelor with Honours - Forensic Science
John Moore's University
2019.09 - 2022.08
Foundation Programme - Chemical, Biological & Physical Sciences
John Moore's University
2018.09 - 2019.06
Customer Retail Advisor
Sports Direct
2017.07 - 2018.11
A-levels - IT, Media & Applied Science
West Derby School
2015.09 - 2018.07
GCSE -
West Derby School
2010.09 - 2015.07