Miriam Gabriela Robelo Sarria
Runcorn ,Cheshire
Summary
Detail-oriented professional with expertise in customer service engagement, Proficient in active listening, Skilled in time management, teamwork, and risk assessment, with advanced knowledge of Microsoft Office Suite, Google Workspace. Dedicated to delivering exceptional service while driving innovation and achieving organisational goals. Offering strong interpersonal skills and positive attitude, Knowledgeable about communication techniques and problem-solving strategies, with focus on delivering exceptional customer experiences, conflict resolution and deep understanding of customer needs.
Overview
10
10
years of professional experience
Work history
Customer sales assistant
Morrison's Daily
Runcorn, Halton
2022.01 - Current
- Executed visual merchandising displays to increase product appeal.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Processed transactions, ensuring accuracy at all times.
- Built lasting relationships with clients through customer service interactions.
- Requested and checked customer IDs at checkout for age-restricted products.
- Proactively assist over 100 customers per shift by answering questions , processing orders and handling payments.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Delivered effective product demonstrations, consistently ensuring customer comprehension.
- Built relationships with customers through friendly interaction and assistance.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Performed accurate inventory checks for continual stock availability.
foodbank Volunteer
Runcorn and District Foodbank
Runcorn, Halton
2015.05 - 2019.09
- Facilitated smooth service operations by maintaining up to date records on physical and mental health and wellbeing.
- Streamlined food distribution by organising canned goods and non-perishable items.
- Improved relations with local community by promoting foodbank's mission and services.
- Maintained clean, organised and well-stocked food pantry.
- Provided physical and emotional support to elderly residents, improving community integration and quality of life.
- Collected food donations from local schools, churches and community centres.
Education
Bachelor of Science - Biomedical science
Universidad Nacional de Nicaragua UNAN
Leon 2002.02 - 2008.11
GCSEs - Mathemathics
Acorn Adult Learning Centre
Runcorn, Halton 2022.07 -
GCSEs - English
Acorn Adult Learning Centre
Runcorn, Halton 2016.11 -
GCSEs - Principles of Business Administration
Acorn Adult Learning Centre
Runcorn, Halton 2021.10 -
Skills
- Active Listening
- Critical evaluation
- Returns and exchanges handling
- Customer service engagement
- Order Fulfilment and Handling
- Money counting
- Resource optimization
- Risk Assessment
- Problem-solving and innovation
- Time management
- Google suits
- Adaptable
- Teamwork
- Microsoft Office suite
Languages
Spanish
Native
Timeline
GCSEs - Mathemathics
Acorn Adult Learning Centre
2022.07 -
Customer sales assistant
Morrison's Daily
2022.01 - Current
GCSEs - Principles of Business Administration
Acorn Adult Learning Centre
2021.10 -
GCSEs - English
Acorn Adult Learning Centre
2016.11 -
foodbank Volunteer
Runcorn and District Foodbank
2015.05 - 2019.09
Bachelor of Science - Biomedical science
Universidad Nacional de Nicaragua UNAN
2002.02 - 2008.11