Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Miriam Gabriela Robelo Sarria

Runcorn ,Cheshire

Summary

Detail-oriented professional with expertise in customer service engagement, Proficient in active listening, Skilled in time management, teamwork, and risk assessment, with advanced knowledge of Microsoft Office Suite, Google Workspace. Dedicated to delivering exceptional service while driving innovation and achieving organisational goals. Offering strong interpersonal skills and positive attitude, Knowledgeable about communication techniques and problem-solving strategies, with focus on delivering exceptional customer experiences, conflict resolution and deep understanding of customer needs.

Overview

10
10
years of professional experience

Work history

Customer sales assistant

Morrison's Daily
Runcorn, Halton
01.2022 - Current
  • Executed visual merchandising displays to increase product appeal.
  • Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
  • Processed transactions, ensuring accuracy at all times.
  • Built lasting relationships with clients through customer service interactions.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Proactively assist over 100 customers per shift by answering questions , processing orders and handling payments.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Delivered effective product demonstrations, consistently ensuring customer comprehension.
  • Built relationships with customers through friendly interaction and assistance.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.

  • Performed accurate inventory checks for continual stock availability.

foodbank Volunteer

Runcorn and District Foodbank
Runcorn, Halton
05.2015 - 09.2019
  • Facilitated smooth service operations by maintaining up to date records on physical and mental health and wellbeing.
  • Streamlined food distribution by organising canned goods and non-perishable items.
  • Improved relations with local community by promoting foodbank's mission and services.
  • Maintained clean, organised and well-stocked food pantry.
  • Provided physical and emotional support to elderly residents, improving community integration and quality of life.
  • Collected food donations from local schools, churches and community centres.

Education

Bachelor of Science - Biomedical science

Universidad Nacional de Nicaragua UNAN
Leon
02.2002 - 11.2008

GCSEs - Mathemathics

Acorn Adult Learning Centre
Runcorn, Halton
07.2022 -

GCSEs - English

Acorn Adult Learning Centre
Runcorn, Halton
11.2016 -

GCSEs - Principles of Business Administration

Acorn Adult Learning Centre
Runcorn, Halton
10.2021 -

Skills

  • Active Listening
  • Critical evaluation
  • Returns and exchanges handling
  • Customer service engagement
  • Order Fulfilment and Handling
  • Money counting
  • Resource optimization
  • Risk Assessment
  • Problem-solving and innovation
  • Time management
  • Google suits
  • Adaptable
  • Teamwork
  • Microsoft Office suite

Languages

Spanish
Native

Timeline

GCSEs - Mathemathics

Acorn Adult Learning Centre
07.2022 -

Customer sales assistant

Morrison's Daily
01.2022 - Current

GCSEs - Principles of Business Administration

Acorn Adult Learning Centre
10.2021 -

GCSEs - English

Acorn Adult Learning Centre
11.2016 -

foodbank Volunteer

Runcorn and District Foodbank
05.2015 - 09.2019

Bachelor of Science - Biomedical science

Universidad Nacional de Nicaragua UNAN
02.2002 - 11.2008

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Miriam Gabriela Robelo Sarria