Venus Lacdao
Full-time Masters Student
London
Summary
Enthusiastic student with an engaging personality who is always seeking opportunities to experience in new environments in order for their curious nature to thrive. Reliable and highly experienced in hospitality with tasks which require both mental and physical stamina. Trained from multiple restaurants across central London while studying at university full-time. Experienced in retail work, very familiar with working a till. Upbeat, friendly and easy to approach.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Front of House Team Member
Gail's
09.2023 - Current
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Contributed positively towards maintaining high health code standards through diligent cleaning practices.
Artiste
Mark Summers Casting
11.2021 - Current
- Promoted products and services by posing for commercials, live shows and photo shoots.
Busser
Stint
08.2021 - Current
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Shop Assistant
Kenji Store
10.2023 - 04.2024
- Participated in store meetings to discuss performance metrics, sales goals, and improvement strategies.
- Collaborated with team members to achieve overall store goals and objectives.
- Developed strong product knowledge, effectively educating customers on features and benefits.
Front of House Team Member
Gail's
10.2022 - 08.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
Waitress
Gordon Ramsay Street Pizza
05.2022 - 08.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Temporary Law Firm Placement
CGSLegal
03.2022 - 04.2022
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used Microsoft Word and other software tools to create documents and other communications.
Waitress and Barback
The Han Bar Restaurant
09.2021 - 02.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Shop Floor Assistant
Marks and Spencer
10.2018 - 06.2019
- Increased customer satisfaction by resolving issues.
- Led projects and analyzed data to identify opportunities for improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
Education
Msc Computing And Information Systems - Computer Science
Queen Mary's University
Stratford 09.2023 - Current
LLB Law - Law
University of Westminster
London 09.2020 - 07.2023
A Levels - Law, Psychology And History
The Holy Cross School
London 09.2018 - 06.2020
Skills
Self-Motivated
Decision Making
Critical Thinking
Engaging personality
Handling difficult customers
Table setting knowledge
Money Handling
Allergy awareness
Customer Service
Timeline
Shop Assistant
Kenji Store
10.2023 - 04.2024
Front of House Team Member
Gail's
09.2023 - Current
Msc Computing And Information Systems - Computer Science
Queen Mary's University
09.2023 - Current
Front of House Team Member
Gail's
10.2022 - 08.2023
Waitress
Gordon Ramsay Street Pizza
05.2022 - 08.2022
Temporary Law Firm Placement
CGSLegal
03.2022 - 04.2022
Artiste
Mark Summers Casting
11.2021 - Current
Waitress and Barback
The Han Bar Restaurant
09.2021 - 02.2022
Busser
Stint
08.2021 - Current
LLB Law - Law
University of Westminster
09.2020 - 07.2023
Shop Floor Assistant
Marks and Spencer
10.2018 - 06.2019
A Levels - Law, Psychology And History
The Holy Cross School
09.2018 - 06.2020