Connor Griffiths
Burry Port,Carmarthenshire
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer support position. Ready to help the team achieve company goals.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Front of House Team Member
High Tide
Pwll, Carmarthenshire
03.2021 - 12.2022
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Handled reservations to maximise covers and revenue.
- Prepared lobby areas for guest use, maintaining clean, comfortable reception environments.
- Promoted current offers through creative promotional displays and targeted upselling.
- Managed customer-related issues following company policies and procedures.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Alert kitchen teams to specific guest criteria, including food allergies and intolerances.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Education
NVQ Level 3 - Business and enterprise
Coleg Sir Gar
Llanelli 09.2022 - 06.2023
GCSEs - Mathematics
Glan Y Mor School
Carmarthen, Carmarthenshire 09.2017 - 05.2022
GCSEs - Physics
Glan Y Mor School
Carmarthen, Carmarthenshire 09.2017 - 05.2022
GCSEs - English
Glan Y Mor School
Carmarthen, Carmarthenshire 09.2017 - 05.2022
GCSEs - Biology
Glan Y Mor School
Carmarthen, Carmarthenshire 09.2017 - 05.2022
GCSEs - Chemistry
Glan Y Mor School
Carmarthen, Carmarthenshire 09.2017 - 05.2022
GCSEs - Welsh
Glan Y Mor School
Carmarthen, Carmarthenshire 09.2017 - 05.2022
GCSEs - The Welsh Baccalaureate
Glan Y Mor School
Carmarthen, Carmarthenshire 09.2017 - 05.2022
GCSEs - Financial Studies
Glan Y Mor School
Carmarthen, Carmarthenshire 09.2020 - 05.2022
Skills
- Excellent Communication
- Critical Thinking
- Written Communication
- Attention to Detail
- Flexible and Adaptable
- Teamwork and Collaboration
- Organization and Time Management
- Planning and Coordination
- Multitasking Abilities
- Self-Motivated
- Active Listening
- Decision-Making
- Document control
- Open and clear communicator
- Telephone skills
- High efficiency
- Professional appearance
- Clean and neat
Languages
English
Native
Timeline
NVQ Level 3 - Business and enterprise
Coleg Sir Gar
09.2022 - 06.2023
Front of House Team Member
High Tide
03.2021 - 12.2022
GCSEs - Financial Studies
Glan Y Mor School
09.2020 - 05.2022
GCSEs - Mathematics
Glan Y Mor School
09.2017 - 05.2022
GCSEs - Physics
Glan Y Mor School
09.2017 - 05.2022
GCSEs - English
Glan Y Mor School
09.2017 - 05.2022
GCSEs - Biology
Glan Y Mor School
09.2017 - 05.2022
GCSEs - Chemistry
Glan Y Mor School
09.2017 - 05.2022
GCSEs - Welsh
Glan Y Mor School
09.2017 - 05.2022
GCSEs - The Welsh Baccalaureate
Glan Y Mor School
09.2017 - 05.2022
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