Golf
Shaun Groves
Administration
Crowborough
Summary
Dedicated banking professional with history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking admin position. Offering excellent communication and good judgment.
Overview
32
32
years of professional experience
Work History
Front of House Team Member
Gravetye manor
West Hoathly
09.2019 - 03.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Showed them to their rooms carrying their luggage.
- Greeted diners for the evening and showed them to their table.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours across night, weekend and holiday shifts.
Bookkeeper
Self Employed
Crowborough
01.2018 - 08.2019
- Established Sage 50 accounting system to reflect accurate financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reconciled and corrected issues with financial records.
- Identified accounting errors when cross-referencing documents and database information.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
Professional Taxi Driver
Self Employed
Crowborough
02.2015 - 12.2017
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Stored passenger luggage and personal items with care for safety and security.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Calculated rides costs, received money and returned change.
- Maintained vehicle cleanliness to maximize passenger satisfaction.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Transported high-value clients with professionalism and discretion.
- Arrived on time to customer appointments.
- Minimized mechanical issues by adhering to vehicle maintenance schedule.
- Upheld high standards of cleanliness, sanitation and service.
- Checked in with dispatch to determine schedule and planned pickups.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Obtained fares from passengers, issued change and secured cash from theft.
- Handled upkeep for taxi, added fuels, cleaned exterior and sprayed out interior.
- Followed road rules to protect passengers and prevent accidents.
Commodity Trader
Bank of America
London
05.2006 - 09.2014
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions.
- Created and maintained live Excel spreadsheet to provide real-time positions and P&L for trading desk.
- Increased trading profits 200% by trading cash vs. futures spreads in LME market.
- Worked on behalf of companies to buy and sell financial instruments.
- Devised detailed hedge and trade strategies for specific trades.
- Maintained relationships with clients long term.
- Created daily market recaps and profit and loss information to 5 senior traders at close of each trading day.
- Made fast decisions based on fluctuating market resulting in profit of $2,000,000.
Postman
Royal Mail
Lingfield
09.2001 - 04.2006
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately 200 customers per shift.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Customer Service Representative
Asc Telecomms
Westerham
01.2000 - 08.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Communicated professionally with colleagues, freelancers and clients.
- Maintained up-to-date knowledge of product and service changes.
Settlement Clerk
Merril Lynch
London
10.1986 - 08.1999
- Reconciled previous days business
- Corrected any problems found.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
Education
No Degree -
Eden Valley
Edenbridge 04.2001 -
Skills
Self-Motivated
undefinedInterests
Timeline
Front of House Team Member
Gravetye manor
09.2019 - 03.2020
Bookkeeper
Self Employed
01.2018 - 08.2019
Professional Taxi Driver
Self Employed
02.2015 - 12.2017
Commodity Trader
Bank of America
05.2006 - 09.2014
Postman
Royal Mail
09.2001 - 04.2006
No Degree -
Eden Valley
04.2001 -
Customer Service Representative
Asc Telecomms
01.2000 - 08.2001
Settlement Clerk
Merril Lynch
10.1986 - 08.1999
Similar Profiles
Jakob GerberJakob Gerber
Assisted in designing and instructing a lesson at Penn Manor High School, Penn Manor Middle SchoolAssisted in designing and instructing a lesson at Penn Manor High School, Penn Manor Middle School
Alicia TennyAlicia Tenny
Chief Financial Officer at SAIL At Ferncliff Manor Inc / Ferncliff Manor IncChief Financial Officer at SAIL At Ferncliff Manor Inc / Ferncliff Manor Inc
Guadalupe CupaGuadalupe Cupa
Caregiver Attendant at Blue Sky ManorCaregiver Attendant at Blue Sky Manor
Sue LuckSue Luck
Gardener at Self EmployedGardener at Self Employed
Nicholas Jeremy TaylorNicholas Jeremy Taylor
Preply Online English Teacher at PreplyPreply Online English Teacher at Preply