Vania Dankwah
Norwich,Norfolk
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way. Enthusiastic Barback proficient in handling food safely, maintaining clean work areas and restocking supplies. Eager to further develop wine, liquor and mixed drinks knowledge. Desiring to bring 7 months of related experience to a new growth-oriented position. Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers.
Overview
1
1
year of professional experience
Work History
Bar associate
JD Weatherspoons
Norwich, Norfolk
05.2023 - Current
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained bar stocks, replenishing daily as necessary.
- Refused drinks service to guests without appropriate proof of age.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Teamwork being able to work effectively as a member of a development team.
- Communication making succinct presentations to a range of audiences about technical problems and their solutions.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
Diploma of Higher Education - Health and Social Care
Bishop Challoner Girls' School
London 09/2019 - 06/2021
GCSEs - English, Math, Triple Science, French, Art, History
City of London Academy Highbury Grove
London 09/2014 - 06/2019
Skills
- Verbal communication
- Suggestive selling
- Marketing and sales experience
- Expert multitasker
- Enthusiastic communicator
- Hospitality expertise
- Training and development
- Exemplary hygiene standards
- Challenge 25 policy
- Strong communication
- Problem solving
- Bar cleaning and maintenance
- Outstanding customer service
- Employee training
- Organised and reliable
Languages
English
Fluent
French
Beginner
Timeline
Bar associate
JD Weatherspoons
05.2023 - Current
Diploma of Higher Education - Health and Social Care
Bishop Challoner Girls' School
09/2019 - 06/2021
GCSEs - English, Math, Triple Science, French, Art, History
City of London Academy Highbury Grove
09/2014 - 06/2019
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