Mark Retuta
Carshalton,Surrey
Summary
Dedicated professional with a comprehensive understanding of the hospitality industry, known for outstanding customer service and communication excellence. Demonstrates personal resilience and a patient attitude, ensuring a positive experience for both guests and colleagues. Skilled in employee training, organised and reliable, with a strong grasp of hospitality etiquette. Committed to maintaining professional discretion while fostering an environment of positive energy.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Bar Associate
JD Wetherspoons
Crawley, West Sussex
2022.08 - Current
- Utilised effective communication skills with colleagues, fostering a positive working environment.
- Coordinated with kitchen staff for food orders, enhancing customer experience.
- Served customers with a friendly demeanour, improving overall bar atmosphere.
- Handled cash transactions accurately, ensuring the financial integrity of the establishment.
- Worked well under pressure, maintaining high standards of service even during rush hours.
- Improved efficiency by multitasking during busy periods.
Assistant Basketball Coach
Sutton Storm Basketball Club
Sutton/Wallington, Sutton
2020.09 - 2020.09
- Collaborated with other coaching staff for sharing best practices which resulted in enhanced coaching techniques across board.
- Improved team's defensive technique by conducting regular and detailed training sessions.
- Demonstrated various techniques during training sessions to improve players' understanding and execution during games.
- Learning how to Referee and Table official
Architectural Intern
Carl Turner Architects
Bethnal Green, Tower Hamlets
2018.09 - 2018.09
- Collaborated with senior architects to create 3D models of architectural designs.
- Worked on residential projects, enhanced understanding of space planning.
- Produced detailed architectural drawings and sketches, using CAD and hand-drawn.
Education
Bachelor of Science - Biological (Medical) Sciences (inc. Foundation year)
Kingston University
Kingston upon Thames 2023.09 -
A-Levels and GCSEs -
The John Fisher School
Purley, Croydon 2015.09 - 2022.05
Skills
Hospitality industry understanding
Personal resilience
Basic mathematics
Communication excellence
Professional discretion
Verbal communication
Outstanding customer service
Employee training
Organised and reliable
Hospitality etiquette
Teamwork and Leadership
Accomplishments
Gifted and Talented - 2015
Jack Petchey Award - 2022
Timeline
Bachelor of Science - Biological (Medical) Sciences (inc. Foundation year)
Kingston University
2023.09 -
Bar Associate
JD Wetherspoons
2022.08 - Current
Assistant Basketball Coach
Sutton Storm Basketball Club
2020.09 - 2020.09
Architectural Intern
Carl Turner Architects
2018.09 - 2018.09
A-Levels and GCSEs -
The John Fisher School
2015.09 - 2022.05