Heidi Robinson
Leeds
Summary
Accomplished graduate in Religion, Philosophy, and Ethics committed to a career in teaching. Eager to apply knowledge and gain practical experience, and dedicated to supporting positive, productive classroom environments that enhance student learning. Offers strong interpersonal and communication skills to quickly build rapport with students, teaching staff, and parents. Committed to fostering an environment of growth and innovation, with a focus on achieving organisational goals. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
1
1
Certification
11
11
years of post-secondary education
4
4
years of professional experience
Work history
Bar associate
JD Wetherspoon
York, North Yorkshire
2023.03 - 2026.03
- Worked well under pressure maintaining high standards of service even during rush hours.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Prepared drinks quickly without compromising on quality or taste.
- Checked IDs for legal drinking age compliance, maintaining responsible serving practices.
- Improved efficiency by multitasking during busy periods.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Ensured cleanliness of bar area for a comfortable drinking environment.
- Utilised effective communication skills with colleagues fostering a positive working environment.
- Completed bar closing tasks, including cleaning and restocking to ensure readiness for the next shift., thoroughly cleaning, sanitising and replenishing stock.
Store assistant
Lidl
Barnsley, South Yorkshire
2022.12 - 2023.03
- Assisted customers, resulting in a positive shopping experience.
- Handled complaints efficiently, ensuring customer satisfaction.
- Improved product availability by effectively restocking shelves.
- Received deliveries timely, ensuring rapid shelf restocking.
- Maintained store cleanliness for an appealing shopping environment.
- Arranged displays attractively, driving impulse purchases.
- Monitored shop floor consistently to deter thefts and losses.
- Supported colleagues during peak hours for efficient checkout process.
Waitress
The Boat Inn
Sprotbrough, Doncaster
2022.05 - 2022.12
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Verified completed orders and served guests at tables.
- Advised on food and drink choices based on customer preferences.
- Advised customers on wine and beverage pairings with selected food items.
- Accommodated special event needs, provided customised services for parties.
- Ensured smooth restaurant operation by effectively managing reservations system.
Beauty assistant
Benefit Cosmetics
Doncaster, North Yorkshire
2022.01 - 2022.03
- Picked appropriate makeup shades for diverse skin tones, ensuring customer satisfaction.
- Enhanced customer satisfaction by offering personalised beauty advice.
- Conducted skincare workshops to educate customers about proper care routines.
- Promoted new products effectively, driving increased sales.
- Managed cash transactions to ensure financial accuracy accurately, maintaining the financial integrity of the salon.
- Performed daily inventory checks to maintain stock levels; ensured ample stock levels were always maintained.
- Improved store visual merchandising by creating engaging displays that attracted customer attention.
Customer assistant
Boots UK
Doncaster, South Yorkshire
2021.11 - 2022.01
- Advised customers on product selections to enhance shopping experience and meet their specific needs.
- Operated till systems smoothly, streamlining check-out process for customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Processed returns and exchanges promptly to ensure customer satisfaction and uphold service standards during peak times.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Maintained a clean, organised workspace for the efficient operation of the checkout area.
- Christmas temporary role.
Education
GCSEs -
Ridgewood School
Doncaster 2014.09 - 2020.07
A-Levels -
Ridgewood School Sixth Form
Doncaster 2020.09 - 2022.07
UAL Foundation Diploma -
Doncaster College
Doncaster 2022.09 - 2023.06
Bachelor of Arts - Religion, Philosophy, and Ethics
York St John University
York 2023.09 - 2026.08
Skills
- Reliability
- Time management
- Problem-solving
- Communication excellence
- Verbal communication
- Calm under pressure
- Patient attitude
- Personal resilience
- Creativity stimulation
- Behavioural guidance
- Psychology knowledge
- Leadership
Affiliations
- Fashion
- Reading
- Baking
- Hiking
- Swimming
- Writing
- Philosophy
Certification
I hold a full UK driving license.
References
References available upon request.
Timeline
Bachelor of Arts - Religion, Philosophy, and Ethics
York St John University
2023.09 - 2026.08
Bar associate
JD Wetherspoon
2023.03 - 2026.03
Store assistant
Lidl
2022.12 - 2023.03
UAL Foundation Diploma -
Doncaster College
2022.09 - 2023.06
Waitress
The Boat Inn
2022.05 - 2022.12
Beauty assistant
Benefit Cosmetics
2022.01 - 2022.03
Customer assistant
Boots UK
2021.11 - 2022.01
A-Levels -
Ridgewood School Sixth Form
2020.09 - 2022.07
GCSEs -
Ridgewood School
2014.09 - 2020.07