Valerie Pang
Cardiff
Summary
I am a highly motivated international student from Hong Kong with extensive experience in hospitality and customer service. I am adaptable, outgoing, and confident, possessing excellent English communication skills and a proven ability to thrive in team-oriented environments. I am dedicated to delivering exceptional customer satisfaction and eager to contribute to organizational success.
Overview
4
4
years of professional experience
Work history
Front of House Team Member
Maison De Bouef
Cardiff, Hong Kong
04.2025 - Current
- Ran food and drinks swiftly and accurately during service
- Served and poured wine professionally, supporting guest experience
- Cleared and reset tables to fine-dining standards
- Worked closely with team to deliver smooth, high-quality service
- Maintained cleanliness and organisation of front of house areas to enhance guest experience.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Collaborated with kitchen staff to ensure timely and accurate order fulfilment during peak hours.
YOUTH JUSTICE SYSTEM PANEL MEMBER
Cardiff Council
Cardiff
10.2024 - 09.2025
- Reviewed referral orders at Community Panels every three months, providing an opportunity for discussion.
- Assessed compliance and made decisions on whether the case should return to court for noncompliance.
- Completed Foundation Training Modules in various topics including Children's rights, Corporate safeguarding.
GAME HOST
Boom battle bar
Cardiff, United Kingdom
05.2025 - 08.2025
- Welcomed and interacted with guests to deliver exceptional customer service.
- Managed bookings and waiting lists using digital systems.
- Supported game play by explaining rules and encouraging guest participation.
- Coordinated with bar, kitchen, and floor staff to ensure seamless service.
- Resolved customer queries and issues with professionalism and a solution-focused mindset.
- Contributed to the energetic atmosphere, often through hosting games or themed events.
TROLLEY PORTER
Horizon Parking
Pontypridd, United Kingdom
12.2024 - 12.2024
- Efficiently managed the collection and organisation of shopping trolleys to ensure a tidy and accessible car.
- Provided excellent customer service by assisting customers with trolleys and directions when needed.
- Maintained health and safety standards within the car park and surrounding areas.
- Adapted to a fast-paced environment during peak periods, demonstrating strong time management skills.
TEAM MEMBERS
Constellation
Cardiff, United Kingdom
02.2025 - 09.2025
- Handled food preparation and customer service in a fast-paced catering environment.
- Managed transactions and drink pouring as experienced till operator.
VOLUNTEER
Play Action International
06.2024 - 07.2024
- Contributed to a two-week volunteer initiative in Uganda by building and painting a playground for Maligita.
- Led creative play activities with children, including drawing and writing exercises.
- Enhanced teamwork skills, patience, and cultural awareness through collaborative efforts.
SERVER
Med Star Cuisine
Hong Kong
06.2021 - 09.2022
- Managed opening and closing duties, demonstrating reliability and organizational skills.
- Built strong communication skills by effectively addressing customer needs and collaborating with colleagues.
Education
Bachelor's Degree - Criminology
Cardiff University
Cardiff, UK 09/2022 -
Foundation Degree - Social Sciences
Cardiff University
Cardiff, UK 09/2021 - 09/2022
High School -
Baptist Wing Lung Secondary School
New Territories, Hong Kong 09.2016 - 9 2021
Skills
- Time management
- Customer service
Languages
Cantonese
Native
English
Native
Timeline
GAME HOST
Boom battle bar
05.2025 - 08.2025
Front of House Team Member
Maison De Bouef
04.2025 - Current
TEAM MEMBERS
Constellation
02.2025 - 09.2025
TROLLEY PORTER
Horizon Parking
12.2024 - 12.2024
YOUTH JUSTICE SYSTEM PANEL MEMBER
Cardiff Council
10.2024 - 09.2025
VOLUNTEER
Play Action International
06.2024 - 07.2024
SERVER
Med Star Cuisine
06.2021 - 09.2022
High School -
Baptist Wing Lung Secondary School
09.2016 - 9 2021
Bachelor's Degree - Criminology
Cardiff University
09/2022 -
Foundation Degree - Social Sciences
Cardiff University
09/2021 - 09/2022