Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Valerie Pang

Valerie Pang

Cardiff

Summary

I am a highly motivated international student from Hong Kong with extensive experience in hospitality and customer service. I am adaptable, outgoing, and confident, possessing excellent English communication skills and a proven ability to thrive in team-oriented environments. I am dedicated to delivering exceptional customer satisfaction and eager to contribute to organizational success.

Overview

4
4
years of professional experience

Work history

Front of House Team Member

Maison De Bouef
Cardiff, Hong Kong
04.2025 - Current
  • Ran food and drinks swiftly and accurately during service
  • Served and poured wine professionally, supporting guest experience
  • Cleared and reset tables to fine-dining standards
  • Worked closely with team to deliver smooth, high-quality service
  • Maintained cleanliness and organisation of front of house areas to enhance guest experience.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfilment during peak hours.

YOUTH JUSTICE SYSTEM PANEL MEMBER

Cardiff Council
Cardiff
10.2024 - 09.2025
  • Reviewed referral orders at Community Panels every three months, providing an opportunity for discussion.
  • Assessed compliance and made decisions on whether the case should return to court for noncompliance.
  • Completed Foundation Training Modules in various topics including Children's rights, Corporate safeguarding.

GAME HOST

Boom battle bar
Cardiff, United Kingdom
05.2025 - 08.2025
  • Welcomed and interacted with guests to deliver exceptional customer service.
  • Managed bookings and waiting lists using digital systems.
  • Supported game play by explaining rules and encouraging guest participation.
  • Coordinated with bar, kitchen, and floor staff to ensure seamless service.
  • Resolved customer queries and issues with professionalism and a solution-focused mindset.
  • Contributed to the energetic atmosphere, often through hosting games or themed events.

TROLLEY PORTER

Horizon Parking
Pontypridd, United Kingdom
12.2024 - 12.2024
  • Efficiently managed the collection and organisation of shopping trolleys to ensure a tidy and accessible car.
  • Provided excellent customer service by assisting customers with trolleys and directions when needed.
  • Maintained health and safety standards within the car park and surrounding areas.
  • Adapted to a fast-paced environment during peak periods, demonstrating strong time management skills.

TEAM MEMBERS

Constellation
Cardiff, United Kingdom
02.2025 - 09.2025
  • Handled food preparation and customer service in a fast-paced catering environment.
  • Managed transactions and drink pouring as experienced till operator.

VOLUNTEER

Play Action International
06.2024 - 07.2024
  • Contributed to a two-week volunteer initiative in Uganda by building and painting a playground for Maligita.
  • Led creative play activities with children, including drawing and writing exercises.
  • Enhanced teamwork skills, patience, and cultural awareness through collaborative efforts.

SERVER

Med Star Cuisine
Hong Kong
06.2021 - 09.2022
  • Managed opening and closing duties, demonstrating reliability and organizational skills.
  • Built strong communication skills by effectively addressing customer needs and collaborating with colleagues.

Education

Bachelor's Degree - Criminology

Cardiff University
Cardiff, UK
09/2022 -

Foundation Degree - Social Sciences

Cardiff University
Cardiff, UK
09/2021 - 09/2022

High School -

Baptist Wing Lung Secondary School
New Territories, Hong Kong
09.2016 - 9 2021

Skills

  • Time management
  • Customer service

Languages

Cantonese
Native
English
Native

Timeline

GAME HOST

Boom battle bar
05.2025 - 08.2025

Front of House Team Member

Maison De Bouef
04.2025 - Current

TEAM MEMBERS

Constellation
02.2025 - 09.2025

TROLLEY PORTER

Horizon Parking
12.2024 - 12.2024

YOUTH JUSTICE SYSTEM PANEL MEMBER

Cardiff Council
10.2024 - 09.2025

VOLUNTEER

Play Action International
06.2024 - 07.2024

SERVER

Med Star Cuisine
06.2021 - 09.2022

High School -

Baptist Wing Lung Secondary School
09.2016 - 9 2021

Bachelor's Degree - Criminology

Cardiff University
09/2022 -

Foundation Degree - Social Sciences

Cardiff University
09/2021 - 09/2022

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Valerie Pang