Usama Razzaq
London,
Summary
Service-focused professional with career centred on customer service and team support. Known for ability to deliver top-notch customer experiences and contribute to positive work environment. Speciality lies in multitasking, problem-solving, and maintaining high levels of organisation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service assistant
United Insurance Group
Lahore, Punjab Pakistan, Lahore Punjab
07.2024 - 12.2024
- Explained available accessories and made recommendations to customers to clinch sales.
- Collected payments, provided accurate change and printed receipts for customers.
- Checked for expired stock regularly, maintaining fresh product availability at all times.
- Liaised with customers to recommend repairs and outline servicing costs.
Team Manager
Melting Bittes
Lahore, Punjab Pakistan, Lahore Punjab
02.2023 - 06.2024
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
Service delivery manager
Macdonald Hotels
Lahore, Punjab Pakistan, Lahore Punjab
01.2022 - 01.2023
- Sought opportunities to establish extra value for customers continuously, boosting client satisfaction levels.
- Reduced support costs by streamlining call handling and diagnostic processes.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Directed all aspects of service operations to guarantee quality control.
- Achieved increased customer retention rates through active listening and genuine engagement.
Education
Bachelor of Science - science
Superior University Lahore
Lahore Punjab 10.2018 - 12.2022
Master of Science - science
Msc information and Technalogy
London 01.2025 -
Skills
- Cash-handling expertise
- Self-motivation
- Reservation system use
- Sales forecasting
- Order taking
- Cash handling accuracy
- Menus and specials
- Computer literacy
- Marketing assistance
- Table service
- Positive attitude
- Complaint handling
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Affiliations
- cooking
Languages
English
Advanced
Hindi
Fluent
Punjabi
Fluent
Accomplishments
Univeristy Club Certificate
Certification
I get license in Information technalogy languages
Timeline
Master of Science - science
Msc information and Technalogy
01.2025 -
Service assistant
United Insurance Group
07.2024 - 12.2024
Team Manager
Melting Bittes
02.2023 - 06.2024
Service delivery manager
Macdonald Hotels
01.2022 - 01.2023
Bachelor of Science - science
Superior University Lahore
10.2018 - 12.2022
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