Ravindu Ellalagoda Maddumage,

Experienced customer service professional with extensive expertise in multi-channel support, advocacy for customers, and dispute management. Proficient in Microsoft Office Suite, CRM software, and e-commerce platforms, with a strong background in order processing, payment processing, and cash handling. Demonstrated ability to manage customer relations, establish rapport, and ensure customer satisfaction through effective communication and strategic planning. Skilled in team leadership, project management, and quality assurance, with a commitment to health and safety compliance. Career goal: to leverage extensive customer service skills to enhance customer experience and drive business success.

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.