Ravindu Ellalagoda Maddumage,
Runcorn,cheshire
Summary
Experienced customer service professional with extensive expertise in multi-channel support, advocacy for customers, and dispute management. Proficient in Microsoft Office Suite, CRM software, and e-commerce platforms, with a strong background in order processing, payment processing, and cash handling. Demonstrated ability to manage customer relations, establish rapport, and ensure customer satisfaction through effective communication and strategic planning. Skilled in team leadership, project management, and quality assurance, with a commitment to health and safety compliance. Career goal: to leverage extensive customer service skills to enhance customer experience and drive business success.
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work history
Customer Service Assistant
Euro Garages Ltd
Runcorn, Halton
2023.09 - Current
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Improved customer relations by managing customer complaints effectively.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Communicated effectively with colleagues to ensure seamless service delivery.
Branch Assistant Manager
Union Bank of Colombo PLC
Colombo, Sri Lanka
2014.06 - 2023.08
- Handled cash transactions accurately, minimising discrepancies.
- Facilitated communication between team members, fostering a collaborative work environment.
- Assisted in daily operations for smooth branch functioning.
- Updated records meticulously, ensuring accuracy of data at all times.
- Performed end-of-day reconciliation to ensure financial integrity of the branch.
- Coordinated with other branches for seamless inter-branch transactions.
- Managed stock inventory, reducing waste whilst increasing productivity.
- Maintained confidentiality regarding sensitive customer information and transactions.
- Helped customers with loan and mortgage applications, conducting interviews to determine most suitable options.
- Coordinated events by managing budget, logistics and event support.
- Analysed and resolved complex resource management issues for optimised scheduling.
Education
Qualifi Level 4/5/6 Diploma in Business Management - Business Management
European School of Management
Colombo 2019.02 - 2023.08
Intermediate Examination (AAT) - Accounting
Association of Accounting Technicians of Sri Lanka
Colombo 2012.02 - 2013.03
Intermediate Applied Banking & Finance - Banking
Institute of Bankers Sri Lanka
Colombo 2014.01 - 2016.05
Diploma in Information & Communication Technology - Information & Communication Technology
ICT Education
Kandy 2012.01 - 2012.12
Diploma in Hardware Engineering - computer Science
ICT Education
Kandy 2013.03 - 2014.06
Skills
- Advocacy for customers
- Multi-Channel support
- Social media platforms use
- Data entry efficiency
- E-Commerce platform experience
- Rapport establishment
- Cash handling
- Customer Service
- Order processing
- People Management
- Customer engagement
- Reporting and documentation
- Cash-handling expertise
- Customer relations
- Team Leadership
- Financial reporting
- Strategic planning
- Inventory control
- Microsoft office suite proficiency
Timeline
Customer Service Assistant
Euro Garages Ltd
2023.09 - Current
Qualifi Level 4/5/6 Diploma in Business Management - Business Management
European School of Management
2019.02 - 2023.08
Branch Assistant Manager
Union Bank of Colombo PLC
2014.06 - 2023.08
Intermediate Applied Banking & Finance - Banking
Institute of Bankers Sri Lanka
2014.01 - 2016.05
Diploma in Hardware Engineering - computer Science
ICT Education
2013.03 - 2014.06
Intermediate Examination (AAT) - Accounting
Association of Accounting Technicians of Sri Lanka
2012.02 - 2013.03
Diploma in Information & Communication Technology - Information & Communication Technology
ICT Education
2012.01 - 2012.12