Joseph Chambers
Peterborough,Camb
Summary
Friendly and resourceful Customer Service Assistant with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Assistant
Central England Cooperative
Eye, Cambridgeshire
09.2021 - 12.2024
- Managed high-volume customer queries simultaneously through effective multitasking.
- Advised customers on availability, pricing and location of products.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Applied conflict management to stressed and concerned customers.
Voluntary Worker
Sue Ryder
Eye
01.2021 - 12.2021
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Recommended retail products for clients' at-home usage.
- Established rapport with local community by providing friendly and efficient service.
- Guided customers in finding specific products.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Shop Assistant
Scope
Peterborough
05.2017 - 10.2017
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Handled cash register efficiently, ensuring accurate transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Demonstrated product usage and features to customers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
GCSEs - Maths, Physics, Biology, Engineering, English Language, English Literature, Media Studies, Religious Studies
Arthur Mellows Village College
Peterborough 09.2009 - 06.2014
BTEC - Print Based Media, Photography
Peterborough Regional College
Peterborough 09.2014 - 06.2016
Skills
- Great Team player
- Computer literate
- Patient
- Focused
- Reliable
- Self-motivated
- Keen eye for detail
- Experienced with Refund and exchange processing
- Efficient complaint handling
- Cash-handling expertise
- Resourcefulness
Affiliations
- Playing guitar
- Going to the gym
- Watching/Studying Movies
- Listening to Music
- Gaming
Timeline
Customer Service Assistant
Central England Cooperative
09.2021 - 12.2024
Voluntary Worker
Sue Ryder
01.2021 - 12.2021
Shop Assistant
Scope
05.2017 - 10.2017
BTEC - Print Based Media, Photography
Peterborough Regional College
09.2014 - 06.2016
GCSEs - Maths, Physics, Biology, Engineering, English Language, English Literature, Media Studies, Religious Studies
Arthur Mellows Village College
09.2009 - 06.2014
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