Amy-Ann Edwards-Morton
Aberdeen,Aberdeenshire
Summary
Professional with extensive experience in customer service and office administration, showcasing proficiency in Microsoft Office Suite and exceptional organizational abilities. Skilled in managing customer complaints, processing refunds, and ensuring quality assurance under pressure. Strong communication skills enhance customer engagement and complaint resolution, complemented by a solid background in cash handling and basic accounting. Committed to improving customer relations through resourcefulness and a friendly demeanor.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Service Assistant (Part-time)
Morrison's Plc
Inverurie, UK
07.2024 - 03.2025
- Serving customers cooked deli products
- Change of dates and reworking stock
- Temperature checks on hot counters
- Cleaning ovens, chillers and flooring
- Organising stock in date order
- Change over of stock on the counter
- Legal logbook checks
- Food safety training
- Till trained
- Weighing products
- Transferring stock to different departments
- Re fill of counters and shelves
Energy Advisor
eonnext
Aberdeen City
01.2022 - 06.2024
- Billing Accounts
- Taking Calls from customers
- Replying to customer emails
- Administration tasks in billing and industry
- Complaint resolution for customers following complaint procedures
- Training fellow peers
- Conducting sales over the phone for different energy tariffs
- Arranging engineer appointments for selected slots or emergency call-outs
- Contributing to team meetings and one-to-one with management
- Self-led learning in training using workday
BAR STAFF, NINEB
Novotel Hotel
Leicester
12.2019 - 03.2020
- Serving hot and cold beverages
- Cash handling
- Opening the bar ready for use
- Cleaning restaurant and bar
- Serving food
- Preparing the bar before open and after close
- Had to leave due to contract run out and COVID-19 restrictions
Function Staff
Aberdeen Douglas Hotel
09.2017 - 03.2018
- Taking drinks orders from customers
- Making alcoholic beverages behind the bar and then serving to the customer
- Cash handling
- Cleaning Bar area
- Clearing glasses
- Preparation of bar (refilling) before and during functions
- Clearing tables after function
- Had to leave the job due to moving away from Aberdeen city after my college course finished
WORK COACH ASSISTANT
Montrose Job Centre Scotland
05.2017 - 06.2017
Education
Bsc - Media Production
DU MONFORT UNIVERSITY
09.2018 - 07.2021
HNC - Media Analysis and Production
NORTH EAST SCOTLAND COLLEGE
09.2017 - 06.2018
GCSE -
DE ASTON SCHOOL
Lincoln, Lincolnshire 12.2012 - 07.2014
Skills
- Fluent English in oral and written skills
- Customer Service
- Organisational skills
- Problem solving
- Computer skills including Microsoft Office
- Data entry efficiency
- Feedback collection and analysis
- Microsoft office suite proficiency
- Cash handling
- Complaint management
- Sales techniques
- Payment Processing
- Product knowledge
- Refund and exchange processing
- Conflict Resolution
- Customer complaint management
- Refund processing
- Complaint handling
- Microsoft Office proficiency
- Stock replenishment
- Polite and friendly
- Email handling
- Telephone etiquette
- Customer engagement
- Cash-handling expertise
- Basic accounting
- Composure under pressure
- Communication clarity
- Health and Safety Compliance
- Customer relations
- Interpersonal communication
- Stock management
- Resourcefulness
- Quality Assurance
- Microsoft Office Suite
- Email management
- Verbal and oral communication
- Office admin
Certification
- HABC Level 2 Award in Health and Safety in the Workplace (QCF), Present
- Food Safety and Hygiene, Level 2, Present
- Licencing and Social Responsibility, Present
- Equality and Diversity, Present
- First Aid at Work, Present
- Food Allergens, Present
Custom
Bachelor's
Personal Information
- Hospitality & Tourism
- Media & Communications
Languages
French
Elementary
Affiliations
Reading
Writing
Embroidery
Colouring
Board games
References
References available upon request.
Timeline
Customer Service Assistant (Part-time)
Morrison's Plc
07.2024 - 03.2025
Energy Advisor
eonnext
01.2022 - 06.2024
BAR STAFF, NINEB
Novotel Hotel
12.2019 - 03.2020
Bsc - Media Production
DU MONFORT UNIVERSITY
09.2018 - 07.2021
Function Staff
Aberdeen Douglas Hotel
09.2017 - 03.2018
HNC - Media Analysis and Production
NORTH EAST SCOTLAND COLLEGE
09.2017 - 06.2018
WORK COACH ASSISTANT
Montrose Job Centre Scotland
05.2017 - 06.2017
GCSE -
DE ASTON SCHOOL
12.2012 - 07.2014
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