Ummayyah Ali
Leeds
Summary
I am punctual, organised and I make sure everything I do falls in line with the rules and regulations. I work hard to the best of my ability and pride myself on my communication skills which allow me to work effectively as part of a team, or on my own. I cultivate positive customer relationships through attentive service and proactive communication. Demonstrate strong teamwork capabilities by collaborating with diverse staff to achieve service excellence while maintaining a customer-focused attitude, fostering a welcoming and enjoyable dining experience.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
F&B assistant / waitress
Azotea Leeds
Leeds
06.2025 - Current
- Greeted customers warmly and guided them to their tables, creating a welcoming atmosphere.
- Taking food and drink orders accurately and answering any questions about the menu.
- Serving food and beverages promptly and ensuring customers have everything they need.
- Checked on customers during meals to ensure satisfaction and address any needs promptly.
- Handling payments and processing bills efficiently.
- Collaborated with kitchen and bar staff to streamline service and enhance dining experience.
- Maintained compliance with health, safety, and hygiene standards in the dining area.
- Keeping the dining area clean and tidy, including clearing tables after customers leave.
F&B assistant / waitress
Malmaison Hotel and Brasserie Leeds
Leeds
03.2024 - 06.2025
- Delivered attentive table service in hotel's dining areas, enhancing guest dining experience.
- Guided customers in menu selections, offering tailored recommendations to elevate satisfaction.
- Handled customer orders efficiently in a fast-paced dining environment.
- Supported setup and cleanup for daily service and special events, ensuring smooth operations.
Saturday girl
Cutting Rooms Creative hair salon
Leeds
01.2021 - 04.2021
- Supported stylists by shampooing, blow-drying, and styling clients’ hair, enhancing overall client satisfaction.
- Delivered exceptional customer service by taking orders and preparing drinks, fostering a welcoming atmosphere for clients.
- Ensured clean and organised salon environment by sweeping, unboxing packages, and cleaning products, contributing to a positive client experience.
Participant
NHS
Leeds
- Explored healthcare industry and roles of healthcare professionals.
- Participated in online activities to enhance understanding of industry trends. and assignments to deepen industry knowledge.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
L2 air cabin crew diploma -
Leeds City College Printworks Campus
06-2023
High School - GCSE’s including Maths (5) and English (5,5)
Allerton Grange High School
06-2022
L3 Aviation -
Leeds City College Printworks Campus
03-2024
Skills
- Order processing
- Payment handling
- Menu knowledge
- Food Hygiene
- Sanitation practices
- Dining area cleanliness
- Event coordination
- Customer service
- Satisfaction management
- Customer relationship management
- Client interactions
- Guest interaction
- Customer feedback collection
- Team collaboration
- Time management
- Quality assurance
- Personalised service
- Problem-solving skills
- Sanitation practices
- Problem-solving skills
Custom
- Passion for traveling, exploring new places and cultures.
- Enjoy shopping and discovering new trends.
- Spending time with family and friends.
- Going out for dinner and enjoying different dining spots.
Languages
English
Advanced
C1
Urdu
Advanced
C1
Interests
- Fashion
- shopping
- cooking
- baking
- sewing
- swimming
- bike riding
- hiking
- eating out
- gym
Timeline
F&B assistant / waitress
Azotea Leeds
06.2025 - Current
F&B assistant / waitress
Malmaison Hotel and Brasserie Leeds
03.2024 - 06.2025
Saturday girl
Cutting Rooms Creative hair salon
01.2021 - 04.2021
Participant
NHS
L2 air cabin crew diploma -
Leeds City College Printworks Campus
High School - GCSE’s including Maths (5) and English (5,5)
Allerton Grange High School
L3 Aviation -
Leeds City College Printworks Campus