Ty McCormack
Dunfermline,Fife
Summary
Demonstrated ability to remain calm under pressure with a strong background in customer service across various roles. Expertise in building rapport with customers swiftly and executing tasks efficiently. Proven problem-solving skills that enhance customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work history
Emergency Call Handler
Vets Now Emergency
Dunfermline, Fife
2025.05 - 2026.03
- Maintained composure in high-pressure, high-risk scenarios
- Dealt with the public during times of high stress and emotion, directing the customer in a timely manner
- Expressed empathy while still adhering to SOPs to deal with calls as quickly as possible
- Utilised intricate IT systems to input sensitive data quickly and accurately
- Built rapport with customers in a variety of situations to encourage maximum call efficacy
- Took up to 60 calls per day
Emergency call handler
Vets Now Emergency
Dunfermline, Fife
2023.12 - 2024.08
Waiting staff member
The Inn At Muckhart
Dollar, Clackmannanshire
2023.08 - 2023.12
- Maintained efficient work pace during peak service hours.
- Collaborated with team members and clients to ensure smooth service delivery.
- Welcomed customers, creating a friendly atmosphere.
- Promoted the establishment's positive image to the local community.
Education
Bachelor of Science - Pharmacology & Immunology
University of Aberdeen
Aberdeen 2024.09 -
Skills
- Effective multitasking
- Data entry proficiency
- Professional composure
- Calm under pressure
- Patience and understanding
- IT systems knowledge
Accomplishments
Silver DofE Award
Affiliations
- Drawing, Fitness, Reading
Languages
English
Native
Russian
Elementary
References
References available upon request.
Timeline
Emergency Call Handler
Vets Now Emergency
2025.05 - 2026.03
Bachelor of Science - Pharmacology & Immunology
University of Aberdeen
2024.09 -
Emergency call handler
Vets Now Emergency
2023.12 - 2024.08
Waiting staff member
The Inn At Muckhart
2023.08 - 2023.12