Luke Inman

• Coordinated effectively with emergency crews for swift response.
• Managed distressing situations calmly for smooth operation.
• Utilised computer systems proficiently, ensured accurate data entry.
• Prioritised tasks efficiently for improved service delivery.
• Collaborated closely with team members, achieved common goals.
• Handled high-pressure scenarios competently, provided excellent service under stress.
• Enhanced caller experience through empathetic communication approach.
• Assured efficient call handling by using appropriate protocols.
• Processed large volumes of calls daily whilst maintaining composure and professionalism.
• Followed strict confidentiality guidelines faithfully, maintained caller privacy at all times.
• Maintained high level of accuracy to provide correct information.
• Delivered rapid response with effective decision-making skills.
• Provided immediate telephonic assistance in emergency situations; saved lives.
• Dealt with emergency calls, ensured timely help dispatch.
• Demonstrated adaptability in diverse call situations for effective management.
• Liaised with other agencies smoothly to guarantee full support.
• Used calm phone manner to develop rapport and extract as much information as possible.
• Dispatched emergency services for domestic violence incidents, home intrusions and life-threatening situations.
• Liaised with emergency service personnel to enable quick responses to life-threatening situations.
• Obtained caller information within seconds of call.
• Provided emergency call handling for 500+ call daily.
• Listened actively to caller concerns, questions and priorities.
• Processed and actioned high number of calls during busy periods.
• Transferred calls and provided accurate information to callers professionally and courteously.
• Operated switchboards, answering and forwarding incoming telephone calls.
• Supported and advised distressed emergency callers to facilitate safe decision-making.
• Improved quality assurance by adhering strictly to procedures and guidelines.
• Employed problem-solving abilities effectively for quick resolution of cases.
• Recorded detailed information accurately, facilitated successful intervention.

Advised on equipment upgrade for improved safety and aesthetics

• Worked closely with operations department to prevent service interruptions.
• Managed site for efficient resolution of facility issues.
• Responded promptly to breakdowns, maintained high service compliance.
• Performed routine checks to ensure optimal health & safety standards.
• Conducted risk assessments for safer work environment.
• Enforced adherence to company policies and industry regulations during all maintenance activities.
• Handled emergency breakdowns, minimised downtime.
• Assured compliance with health and safety regulations through meticulous record-keeping.
• Enhanced safety standards with regular inspections and necessary repairs.
• Cut down unnecessary expenses by optimising resource usage.
• Coordinated with external contractors to secure specialised services.
• Implemented energy-saving measures, reduced operational costs significantly.
• Monitored maintenance priorities and allocated labour resources to meet expected demands.
• Maintained daily facility operations with strong focus on preventive maintenance and swift repairs.
• Diagnosed faults and carried out or assigned repair tasks to minimise downtime.
• Documented daily work performed in company logs and on equipment-specific reports.
• Provided guidance to management regarding project bids for onsite improvements.
• Established and documented protocols for preventive maintenance procedures.
• Contributed to development, implementation and execution of preventive maintenance schedule.
• Maintained excellent health and safety standards for continued compliance.
• Briefed and motivated staff to deliver daily operational requirements.
• Received and resolved customer complaints escalated by staff.

• Undertook a broad range of professional photography for National and International Media outlets as well as fulfilling UK Government contracts
• Managed lighting equipment for optimal photography results.
• Constructed sets for specialised shoots enhancing the visual narrative.
• Developed unique photo concepts, impressing clients and increasing demand.
• Utilised digital editing software to enhance photographs.
• Worked under varying weather conditions demonstrating flexibility and dedication.
• Captured stunning images for client satisfaction.
• Utilised different lenses according to shot requirements, ensuring best image result.
• Directed subjects during photo sessions leading to increased efficiency on set.
• Assessed and selected scenes for potential photo opportunities during outdoor assignments.
• Carried portable studio equipment on location shoots, ensuring readiness at all times.
• Coordinated shoots at various locations, achieving diverse portfolio.
• Edited photographs using Adobe Photoshop for professional finish.
• Adapted shooting style for specific events like weddings or fashion shows.
• Collaborated with models, creating comfortable environment for natural expressions.
• Photographed high-quality images for both print and internet distribution.
• Created strong rapport with clients during photo shoots, helping to capture individual personality in each image.
• Demonstrated professionalism in dealing with clients to achieve customer satisfaction.
• Performed retouching and colour correction in Adobe Lightroom for optimal results.
• Integrated scenery, background and proper lighting to enhance photography results.
• Collaborated with other photographers during large-scale events.
• Planned and prepared for numerous on-location and studio shoots concurrently.
• Scheduled meetings with clients to determine goals and expectations.
• Used creative retouching and colour correction across digital imagery and video assets, maintaining high standards.
• Set-up equipment and performed test shots of subject or location.
• Archived photos on computers and servers to retain safe image back-ups.
• Developed innovative concepts for photo shoots, from initial ideas to creation to showcase products in impactful ways.
• Adhered to policies and procedures regarding processing and uploading images to secure databases.
• Took portraits of individuals, families and groups at interior and exterior locations.
• Turned client concepts into reality and received consistent positive feedback.
• Worked with film, digital and mobile technology to meet needs of individual assignments.
• Managed appointment bookings for private photoshoots and commercial studio sessions.