Corinne Bricknell
Newport
Summary
I have a vast experience working face to face with the general public which i have gained through working in the NHS for the past 12 years. I have built up a background of experience, reliability and being known for my hard work and dedication when asked to complete any task required of me. I obtain excellent people skills and am a very confident communicator and team player, i work well alongside colleagues and am able to provide the job role with a can do attitude and excellent customer service. i work efficiently, reliably and i am a real people person.
Further to my experience I am a qualified phlebotomist with up to date knowledge of procedures and clinical guidelines, and working within a fast paced environment. I worked in this job role for many years and this has allowed me to gain brilliant problem solving skills, providing excellent customer service everyday, and the ability to keep on top of a busy environment all whilst keeping a smile on my face and providing a warm and friendly attitude.
Overview
13
13
years of professional experience
Work history
Emergency Call Handler
Isle of Wight NHS Trust-Newport
Isle of Wight
2023.02 - 2026.03
- Working full time, answering both 999 and 111 calls within the ambulance service. Triaging patients and referring them to the most appropriate service for their needs. Working on telephones using various different computer systems and programmes.
- Enhanced caller experience through empathetic communication approach.
- Managed distressing situations calmly for smooth operation.
- Recorded detailed information accurately, facilitated successful intervention.
- Liaised with other agencies smoothly to guarantee full support.
- Processed large volumes of calls daily whilst maintaining composure and professionalism.
- Demonstrated adaptability in diverse call situations for effective management.
- Handled high-pressure scenarios competently, provided excellent service under stress.
- Delivered rapid response with effective decision-making skills.
Phlebotomist
NHS England-Newport
Newport
2014.08 - 2022.12
- I worked as a qualified phlebotomist at St Mary's Hospital for 8 years after under going my training at the hospital. I worked in the pathology department and on the wards taking blood samples from patients of all ages. I have gained great knowledge since working here and therefore have a vast amount of skill regarding blood samples, clinical environments, and test codes. I perform to the highest standard undergoing correct procedure guidelines whilst having a fantastic patient rapport.
- Built rapport with nervous patients to ease discomfort during procedure.
- Conducted sanitisation procedures to maintain clean and safe work environment.
- Established trust among patients through professional and empathetic communication skills.
Auxiliary Nurse
NHS-Isle of Wight
Isle of Wight
2013.08 - 2023.03
- Responsibilities
- Delivered high-quality patient care by effectively managing mobility, hygiene, and dietary requirements.
Achieved competency in operating various equipment, including hoists and stand aids, to enhance patient support.
Ensured compliance with confidentiality protocols while maintaining detailed patient care records. - Working as a team member but also having the confidence and knowledge to be able to work independently. Furthering my training to maximum potential in this certain job role.
- Being a proactive member of staff, understanding the individual needs of patients and also visitors. I have shown my reliability when working shift patterns and been committed to providing an excellent standard of care throughout every hour of work i have done.
Education
GCSE - Maths
Carisbrooke High School
Isle of WightGCSE - English language
Carisbrooke High School
Isle of WightGCSE - English Literature
Carisbrooke High School
Isle of WightGCSEs - Science
Carisbrooke High School
GCSE - I.C.T
Carisbrooke High School
Isle of WightGCSE - Citizenship
Carisbrooke High School
Isle of WightSkills
- Phlebotomy (10 years)
- Manual lifting techniques
Fire safety protocols
First aid certification and CPR - Data entry proficiency
- Multi-Line telephone systems operation
- NHS pathways trained
- BLS training
- Multitasking capability
- Professional composure
- Strict confidentiality adherence
- Effective multitasking
- Calm under pressure
Timeline
Emergency Call Handler
Isle of Wight NHS Trust-Newport
2023.02 - 2026.03
Phlebotomist
NHS England-Newport
2014.08 - 2022.12
Auxiliary Nurse
NHS-Isle of Wight
2013.08 - 2023.03
GCSE - Citizenship
Carisbrooke High School
GCSE - Maths
Carisbrooke High School
GCSE - English language
Carisbrooke High School
GCSE - English Literature
Carisbrooke High School
GCSEs - Science
Carisbrooke High School
GCSE - I.C.T
Carisbrooke High School