Tristan Morris
London,United Kingdom
Summary
Dedicated professional with extensive experience in customer service and retail operations. Demonstrates exceptional communication excellence, adept at handling cash transactions, and proficient in self-checkout operations. A reliable team player known for keen problem-solving abilities and night shift coverage. Skilled in merchandising, product knowledge, and supermarket bakery operations. Committed to maintaining high standards through fresh produce checks and warehouse coordination. Polite and friendly with strong telephone etiquette and behavioural observation skills. Career goal: to leverage comprehensive skill set to enhance operational efficiency in a dynamic retail environment.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
Work History
Customer assistant
Jubilee Coachworks
Anerley, Bromley
11.2024 - Current
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
Customer assistant
Marks & Spencer
Orpington, Bromley
06.2024 - 09.2024
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Ensured health and safety regulations complied within work premises at all times.
- Stocked shelves regularly for easy access to products by customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Collaborated efficiently with team members to maintain smooth store operations.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled cash and card payments with accuracy.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
GCSEs - English
Ravensbourne high school
Bromley 09.2016 - 06.2020
GCSEs - Maths
Ravensbourne high school
Bromley 09.2016 - 06.2020
Skills
- Communication excellence
- Self-Checkout operation
- Team player
- Cash handling
- Customer Service
- Merchandising
- Product knowledge
- Refund and exchange processing
- Keen problem solver
- Night shift coverage
- Fresh produce checks
- Warehouse and delivery coordination
- Barcode scanning
- Hard-working
- Polite and friendly
Timeline
Customer assistant
Jubilee Coachworks
11.2024 - Current
Customer assistant
Marks & Spencer
06.2024 - 09.2024
GCSEs - English
Ravensbourne high school
09.2016 - 06.2020
GCSEs - Maths
Ravensbourne high school
09.2016 - 06.2020
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