Muhammad Habeebur-Rahman
Southend-on-Sea,Essex
Summary
Dynamic and adaptable professional with a strong foundation in multilingual communication and customer relationship management software. Demonstrates expertise in sales persuasion, automatic replenishment systems, and enhancing customer satisfaction. Known for communication excellence, patience, and tolerance, with a proven ability to use ticketing systems effectively. A collaborative leader skilled in risk assessment procedures and productive communication, committed to meeting deadlines while fostering resilience and flexibility within teams.
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Compassionate individual with strong commitment to providing excellent patient care seeks role as Ward Hostess. Possesses outstanding communication and organisational skills, combined with keen eye for detail. Aims to enhance patient experience and contribute to supportive healthcare environment.
Overview
4
4
years of professional experience
Work history
Customer assistant
Sainsbury's
Southend-on-Sea, Essex
2026.02 - Current
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Assisted customers with product selection to ensure satisfaction.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Improved customer relations by promptly addressing queries and concerns.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Collaborated efficiently with team members to maintain smooth store operations.
- Ensured health and safety regulations complied within work premises at all times.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Increased sales through suggestive selling techniques.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Ward hostess
Medirest
Southend-on-Sea, Essex
2025.11 - 2026.02
- Assisted visitors as required promoting positive relationships between hospital staff and families.
- Monitored inventory levels in ward kitchen, avoiding shortages or excesses.
- Supported nutrition team in preparing menu options for different diets, ensuring balanced meal provision for all patients.
- Ensured patient satisfaction by delivering meals on time and according to dietary requirements.
- Collaborated with multidisciplinary team to offer comprehensive care for patients.
- Displayed empathy while dealing with distressed or unwell individuals fostering a friendly atmosphere within the ward.
- Actively participated in trainings increasing knowledge of healthcare practices.
- Adhered strictly to hospital policies regarding patient privacy during interactions.
- Liaised between catering staff and nurses to manage special diet requests successfully.
- Maintained cleanliness of ward to provide a pleasant environment for patients.
- Interacted compassionately with patients to ensure their comfort and wellbeing.
- Delivered excellent customer service, addressing concerns promptly and professionally.
Mechanic
H's Motor Repairs
Southend-on-Sea, Essex
2023.12 - 2024.07
- Inspected exhaust systems, ensured lower emission levels achieved effectively.
- Conducted wheel alignments to ensure optimal vehicle control and stability.
- Replaced faulty spark plugs to boost engine efficiency.
- Repaired punctured tyres to restore mobility swiftly.
- Performed diagnostic tests for identifying mechanical issues promptly.
- Ensured smooth operation of vehicles by regularly maintaining and overhauling transmissions.
- Completed oil changes for improved engine health and performance.
- Checked fluid levels, prevented potential overheating or failure occurrences avoided expertly.
- Installed new car parts for extended vehicle longevity.
- Improved customer satisfaction with efficient and thorough servicing tasks.
Customer sales assistant
Habeeb Essentials
Southend-on-Sea, Essex
2022.01 - 2022.09
- Executed visual merchandising displays to increase product appeal.
- Assisted customers to make informed purchasing decisions.
- Provided exceptional service, boosting repeat business rates.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Built relationships with customers through friendly interaction and assistance.
- Resolved queries swiftly, contributing to positive customer experience.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Prioritised tasks effectively in fast-paced retail settings.
- Collaborated with team members to meet daily sales targets.
- Managed stock level for effective store operation.
- Organised marketing materials, promoting new products and discounts.
Education
GCSEs - Maths
The Eastwood Academy
Southend-on-Sea 2019.09 - 2023.07
GCSEs - English
The Eastwood Academy
Southend-on-Sea 2019.09 - 2023.07
GCSEs - History
The Eastwood Academy
Southend-on-Sea 2019.09 - 2023.07
B-Tech - Public Services
The King Edmonds School
Rochford, Essex 2023.09 - 2024.07
Certificate of Higher Education - History
The Open University
Southend-on-Sea 2025.09 -
Skills
- Multilingual communication
- Customer relationship management software
- Sales persuasion
- Automatic replenishment system
- Communication excellence
- Feedback reception
- Patience and tolerance
- Ticketing system usage
- Customer satisfaction enhancement
- Team player
- Resilience building
- Adaptability and Flexibility
- Attention to deadlines
- Risk assessment procedures
- Collaborative leadership
- Visualization communication
- Productive communication
- Strong communication
Timeline
Customer assistant
Sainsbury's
2026.02 - Current
Ward hostess
Medirest
2025.11 - 2026.02
Certificate of Higher Education - History
The Open University
2025.09 -
Mechanic
H's Motor Repairs
2023.12 - 2024.07
B-Tech - Public Services
The King Edmonds School
2023.09 - 2024.07
Customer sales assistant
Habeeb Essentials
2022.01 - 2022.09
GCSEs - Maths
The Eastwood Academy
2019.09 - 2023.07
GCSEs - English
The Eastwood Academy
2019.09 - 2023.07
GCSEs - History
The Eastwood Academy
2019.09 - 2023.07