Trisha Joy Macaraeg
Edgware,Barnet
Summary
Experienced in domiciliary care management with a strong background in staff scheduling and rostering, utilising Nourish scheduling systems. Proficient in on-call rota coverage and risk management in healthcare, with extensive home visit experience. Skilled in client needs analysis, care plan development, patient assessment, and the implementation of individual care plans. Committed to a client-centred approach with a deep ethical understanding and expertise in implementing care protocols.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Care coordinator
Quality of Life Homecare Ltd
16 Westmoreland Road, London
05.2025 - Current
- Handled emergency situations calmly, ensuring safety of all involved.
- Assessed patient needs to develop individualised care plans.
- Ensured compliance with health and safety regulations, maintaining safe working environment.
- Prioritised tasks efficiently, managing time effectively.
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Collaborated with healthcare professionals for comprehensive patient treatment plans.
- Communicated effectively with patients, improving understanding and satisfaction.
- Conducted risk assessments regularly, minimising potential hazards in work setting.
- Coordinated care plans for improved patient outcomes.
- Organised appointments with specialists to facilitate timely medical intervention.
- Implemented protocols to enhance team efficiency.
- Managed staff rotas for optimal coverage during peak periods.
- Maintained detailed records, ensuring accurate documentation.
- Responded efficiently to day-to-day changes in care and support packages.
- Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
- Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
- Maintained confidential case documentation in line with data protection regulations.
- Attended regular training and supervision workshops for improved service user support.
Administrative assistant
Quality of Life Homecare Ltd
16 Westmoreland Road, London NW9 9BW
11.2018 - 12.2020
- Managed front desk duties to ensure smooth operation of reception area.
- Contributed to team effort by accomplishing related results as needed.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Supported accurate record-keeping with proficient data entry skills.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Sorted and distributed invoices, improving office organisation.
- Facilitated improved communication between departments through regular report generation on outstanding invoices.
- Assisted finance team in data entry tasks for streamlined operations.
- Handled sensitive client information with utmost confidentiality to maintain trust and integrity.
- Updated accounting records with new payments, balances and customer information.
- Received payments through various methods and checked for credibility.
- Interacted professionally with clients providing excellent service at all times.
Health care assistant
Humaniti Services Ltd
Hanger Lane, London
11.2016 - 10.2018
- Assisted in patient care, improved comfort and well-being.
- Coordinated activities that encourage social interaction amongst residents within care home setting to foster sense of community spirit among them .
- Collaborated with nurses to provide comprehensive patient care, ensuring smooth recovery path.
- Ensured infection control measures were adhered to strictly for safe environment for both staff and patients alike.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Prepared meals for patients, ensured balanced nutrition intake.
- Escorted patients for tests or procedures within hospital premises whilst ensuring their safety and comfort.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Safely escorted patients during medical appointments and hospital visits.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Assisted with medicine and stock counting, ordering and replenishing.
Live-In caregiver
Kent Home Care
Canterbury, Kent
11.2014 - 10.2016
- Facilitated client comfort through compassionate one-on-one care.
- Provided emotional support via attentive listening and empathetic communication.
- Offered companionship during leisure time to foster supportive relationships with clients.
- Observed health changes closely to aid in early detection of potential issues.
- Prepared nutritious meals to contribute to enhanced overall health of clients.
- Implemented personalised care plans for tailored caregiving services.
- Assisted with personal hygiene tasks to promote cleanliness and preserve dignity.
- Accompanied clients on outings or errands to provide essential support outside home settings.
- Maintained clean and safe living environments for optimal well-being.
- Managed emergency situations calmly to ensure safety of clients at all times.
- Coordinated medical appointments to facilitate timely healthcare services.
- Operated lifts and hoists safely to assist with patient mobility and prevent injuries.
Care assistant
Perry Locks Nursing Home - BUPA
Birmingham, West Midlands
07.2011 - 10.2014
- Worked closely under supervision from registered nurses contributing to efficient workflow within facility.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Organised recreational activities for improved social interaction amongst residents.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for residents.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Respected privacy and dignity of each resident during provision of care services.
- Encouraged independence among patients whilst assisting them with tasks.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Monitored client health conditions and reported immediate issues to manager.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
- Involved clients in decision-making to promote independence.
Education
Bachelor of Science in Commerce - Management
Saint Louis College
Philippines 06.2005 - 03.2009
National Certificate II - Caregiving
Technical Education and Skills Authority (TESDA)
Philippines 06.2009 - 03.2010
EDEXCEL BTEC LEVEL 4 HNC DIPLOMA - Health and Social Care
Bournville College
BirminghamEDEXCEL BTEC LEVEL 5 HNC DIPLOMA - Health and Social Care
Bournville College
BirminghamSkills
- Domiciliary care management
- Staff scheduling and rostering
- Nourish scheduling systems
- On-call rota coverage
- Risk management in healthcare
- Home visit experience
- Client needs analysis
- Care plan development
- Patient assessment
- Individual care plans
- Client-centred approach
- Ethical understanding
- Implementation of care protocols
Affiliations
- Exploring local areas and experiencing different cultures
- Fitness walking
- Continuous learning through online courses
Certification
CPD End of Life Care - 07/05/2026 (NWLondon Health and Social Care Skills Academy)
Medication Train the Trainer workshop - 23/04/2026 (Homecare Association)
Care Coordinator responsibilities workshop - 11/02/2026 (Homecare Association)
PEG and RIG Theory - 06/12/2025 (NWLondon Health and Social Care Skills Academy)
Risk Assessing - 03/07/2019 (Neil Lee Training)
Dysphagia Awareness - 12/06/2019 (Wiltshire Farm Foods)
Diabetes in Care Homes and Home Care - 05/12/2018 (Successful Diabetes)
Theory and practical management of the Bowel in the SCI person - 20/10/2017 (London Spinal Cord Injury Centre)
References
References available upon request.
Timeline
Care coordinator
Quality of Life Homecare Ltd
05.2025 - Current
Administrative assistant
Quality of Life Homecare Ltd
11.2018 - 12.2020
Health care assistant
Humaniti Services Ltd
11.2016 - 10.2018
Live-In caregiver
Kent Home Care
11.2014 - 10.2016
Care assistant
Perry Locks Nursing Home - BUPA
07.2011 - 10.2014
National Certificate II - Caregiving
Technical Education and Skills Authority (TESDA)
06.2009 - 03.2010
Bachelor of Science in Commerce - Management
Saint Louis College
06.2005 - 03.2009
EDEXCEL BTEC LEVEL 4 HNC DIPLOMA - Health and Social Care
Bournville College
EDEXCEL BTEC LEVEL 5 HNC DIPLOMA - Health and Social Care
Bournville College