Miss Amba Ward
Bordon,Hampshire
Summary
Compassionate Healthcare Professional experienced in risk management, GDPR compliance, and CQC standards. Enhanced patient care quality through empathetic communication and resilient decision-making under pressure. Delivered effective case management and safeguarding for vulnerable adults while utilising advanced scheduling systems for optimal care planning.
Overview
5
5
years of professional experience
Work history
Care coordinator
Helping Hands Homecare
Southampton, Hampshire
01.2026 - Current
- Implemented protocols to enhance team efficiency.
- Conducting risk assessments regularly, minimising potential hazards in the work setting.
- Collaborated with healthcare professionals for comprehensive customer care plans.
- Prioritised tasks efficiently, managing time effectively.
- Managed staff rotas for optimal coverage during peak periods.
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Assessed patient needs to develop individualised care plans.
- Independently managing the branch operations since February, supported carers and customers with consistent leadership.
- Managing the carers' journey with recruitment, training and carer development.
- CQC Knowledge and the new ways of being inspection ready. Understanding of medication, policies and procedures, clinical and delegated interventions.
- Development of growth for the branch in customers and carers allowing us to expand as a company.
- Managing and supporting our live- in service, ensuring detailed support plans and daily activities are written for our live in carers.
Carer/care training Practitioner
Helping Hands Homecare
Chichester, West Sussex
10.2021 - 01.2026
- Provided end of life care as a carer and contributed to role development as a CTP.
- Care Planning, risk assessments and daily needs to ensure a safe effective care plan is created.
- Promoting independence and supporting customers to access the community.
- Supporting customers to become independent again with respite care.
- Managed time effectively to provide personalised support for each customer's daily routine.
- Adhered to infection control policies to ensure safety and reduce health risks.
- Respected privacy and dignity of customers whilst providing care.
- Handled emergency situations calmly, ensuring safety of all involved.
- Ensured cleanliness of living areas to promote a safe and hygienic environment for customers.
Education
GCSEs - art
The Weald school
Billingshurst, West Sussex 09.2016 -
GCSEs - business studies
Tje Weald school
Billingshurst, West Sussex 09.2017 -
GCSEs - media studies
The weald school
Billingshurst, West Sussex 08.2017 -
GCSEs - English Studies
The Weald School
Billingshurst, West Sussex 09.2017 -
Skills
- Care needs assessment
- Case Management
- Medication management
- Domiciliary care management
- Home care scheduling
- Care staff recruitment
- On-call rota coverage
- Risk management in healthcare
- Regulatory compliance
- CQC framework knowledge
- Data protection awareness
- Safeguarding vulnerable adults
- EVO scheduling systems
- CRM software coordination
- Clear decision-making
- Mental health knowledge
- Person-centred care
Affiliations
- Art, I love to paint in my free time
- Reading, fictional and historical books
- Hiking, running and biking
Timeline
Care coordinator
Helping Hands Homecare
01.2026 - Current
Carer/care training Practitioner
Helping Hands Homecare
10.2021 - 01.2026
GCSEs - business studies
Tje Weald school
09.2017 -
GCSEs - English Studies
The Weald School
09.2017 -
GCSEs - media studies
The weald school
08.2017 -
GCSEs - art
The Weald school
09.2016 -