Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
Work History
Care coordinator
Daryel Care
London, London
02.2024 - Current
Responded efficiently to day-to-day changes in care and support packages.
Kept detailed, accurate records for well-maintained care continuity between support staff.
Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
Maintained confidential case documentation in line with data protection regulations.
Administrator
Bluebird Care
London, London
11.2023 - 02.2024
Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Effectively managed incoming and outgoing mail to maximise office efficiency.
Oversaw database to maintain updated records and accuracy.
Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Customer service representative
Amazon Sweden
Remote , Sweden
03.2023 - 08.2023
Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Assisted customers with varying questions using product knowledge and service expertise.
Maintained excellent client satisfaction by providing in-depth support.
Answered customer telephone calls promptly and improved on-hold wait times.
Obtained feedback from customers to improve service experience.
Managed high-volume customer queries simultaneously through effective multitasking.
Care coordinator
City Home Care
London, London
09.2022 - 03.2023
Responded efficiently to day-to-day changes in care and support packages.
Kept detailed, accurate records for well-maintained care continuity between support staff.
Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
Maintained confidential case documentation in line with data protection regulations.
Monitored service user progress, escalating concerns for swift resolution.
Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
Promoted independence and positive wellbeing when working with vulnerable adults and children.
Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
Worked with recruitment personnel to provide sufficient current and future staffing levels.
Administrator and HR manager
City home care
London, London
02.2022 - 09.2022
Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Effectively managed incoming and outgoing mail to maximise office efficiency.
Oversaw database to maintain updated records and accuracy.
Collaborated with different departments to maintain positive rapport and smooth workflow.
Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Liaised with customers to resolve enquiries, appointment requests and billing questions.
Took meeting minutes and distributed to core staff for effective inter-office communication.
Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
Advised line managers on correct disciplinary procedures for compliant issue resolution.
AIN /Personal Care Assistant at TRI CARE / BLUE CARE/ ANGLICAN CARE/ SIGNTURE CAREAIN /Personal Care Assistant at TRI CARE / BLUE CARE/ ANGLICAN CARE/ SIGNTURE CARE