Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MISKI HAASHI

MISKI HAASHI

LONDON ,City of London

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

3
3
years of professional experience

Work History

Care coordinator

Daryel Care
London, London
02.2024 - Current
  • Responded efficiently to day-to-day changes in care and support packages.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
  • Maintained confidential case documentation in line with data protection regulations.

Administrator

Bluebird Care
London, London
11.2023 - 02.2024
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Oversaw database to maintain updated records and accuracy.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.

Customer service representative

Amazon Sweden
Remote , Sweden
03.2023 - 08.2023
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Obtained feedback from customers to improve service experience.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Care coordinator

City Home Care
London, London
09.2022 - 03.2023
  • Responded efficiently to day-to-day changes in care and support packages.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
  • Maintained confidential case documentation in line with data protection regulations.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
  • Worked with recruitment personnel to provide sufficient current and future staffing levels.

Administrator and HR manager

City home care
London, London
02.2022 - 09.2022
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Oversaw database to maintain updated records and accuracy.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Took meeting minutes and distributed to core staff for effective inter-office communication.
  • Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
  • Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
  • Advised line managers on correct disciplinary procedures for compliant issue resolution.

Education

Bachelors of Nursing - Health Care

University of East London
London
09/2022 - 02/2024

Skills

  • Customer Service
  • Communication skills
  • Case Management
  • Patient care database
  • Care planning and rostering
  • Individual care and support plans
  • Domiciliary care management
  • Client needs analysis
  • People Planner system proficiency
  • Business development strategies
  • CQC compliance
  • Care needs assessment
  • Empathetic listening
  • Confidentiality
  • Interpersonal skills

Languages

English
Native
Swedish
Fluent
Somali
Native

Timeline

Care coordinator

Daryel Care
02.2024 - Current

Administrator

Bluebird Care
11.2023 - 02.2024

Customer service representative

Amazon Sweden
03.2023 - 08.2023

Care coordinator

City Home Care
09.2022 - 03.2023

Administrator and HR manager

City home care
02.2022 - 09.2022

Bachelors of Nursing - Health Care

University of East London
09/2022 - 02/2024
MISKI HAASHI