MISKI HAASHI
LONDON ,City of London
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
Work History
Care coordinator
Daryel Care
London, London
02.2024 - Current
- Responded efficiently to day-to-day changes in care and support packages.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
- Maintained confidential case documentation in line with data protection regulations.
Administrator
Bluebird Care
London, London
11.2023 - 02.2024
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Customer service representative
Amazon Sweden
Remote , Sweden
03.2023 - 08.2023
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
Care coordinator
City Home Care
London, London
09.2022 - 03.2023
- Responded efficiently to day-to-day changes in care and support packages.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
- Maintained confidential case documentation in line with data protection regulations.
- Monitored service user progress, escalating concerns for swift resolution.
- Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
- Worked with recruitment personnel to provide sufficient current and future staffing levels.
Administrator and HR manager
City home care
London, London
02.2022 - 09.2022
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
Education
Bachelors of Nursing - Health Care
University of East London
London 09/2022 - 02/2024
Skills
- Customer Service
- Communication skills
- Case Management
- Patient care database
- Care planning and rostering
- Individual care and support plans
- Domiciliary care management
- Client needs analysis
- People Planner system proficiency
- Business development strategies
- CQC compliance
- Care needs assessment
- Empathetic listening
- Confidentiality
- Interpersonal skills
Languages
English
Native
Swedish
Fluent
Somali
Native
Timeline
Care coordinator
Daryel Care
02.2024 - Current
Administrator
Bluebird Care
11.2023 - 02.2024
Customer service representative
Amazon Sweden
03.2023 - 08.2023
Care coordinator
City Home Care
09.2022 - 03.2023
Administrator and HR manager
City home care
02.2022 - 09.2022
Bachelors of Nursing - Health Care
University of East London
09/2022 - 02/2024
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