Trinity Fletcher-Carruthers
Derbyshire
Summary
Dedicated Hospitality Team Member skilled in teamwork and delivering outstanding customer service. Experienced in promoting products, managing cash, and handling customer enquiries with professionalism. Background as Camp Counsellor demonstrates expertise in conflict resolution and safety management. Committed to utilising strong interpersonal skills to enhance customer experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hospitality Team Member
Burton Albion Football Club
10.2023 - Current
- Delivered outstanding customer experience to meet and exceed customers' expectations.
- Addressed and resolved customer complaints with professionalism, turning negative experiences into positive outcomes.
- Delivered great service by being adaptable, using initiative and communicating with a diverse range of people.
- Fostered a positive working environment, encouraging teamwork and communication among staff.
- Maintained cleanliness and hygiene standards in dining and kitchen areas, adhering to health and safety regulations.
Sales Assistant
My Uniform LTD
05.2024 - 09.2026
- Guided customers in selecting back to school clothing, providing tailored advice to enhance their shopping experience.
- Promoted new products and promotions to customers, driving engagement and boosting sales.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Addressed customer enquiries with prompt, informative responses, ensuring clarity about products and services.
- Managed complaints with calm, clear communication and problem-solving.
Camp Counsellor
Camp Walden
Maine, United States
06.2026 - 08.2026
- Enforced camp rules and regulations to respect nature, prevent accidents and promote rewarding summer camp experience.
- Fitted children with full safety equipment before riding.
- planned and Guided campers in horse riding lessons, taking into account individualised physical limitations and animal well being.
- Monitored horse behavioural patterns, reporting concerns to vets for prompt resolutions.
- Mediated conflicts between children, fostering resolution through empathy and effective communication.
- Established rapport with campers, interpreting and addressing various issues through attentive listening.
- Built positive relationships among diverse groups of campers during activities.
Education
A-Levels -
Johnport Spencer Academy
Etwall, DBY01-2026
Skills
- Food hygiene
- Cash handling and processing
- Customer service
- Conflict resolution
- Teamwork
- Effective listening
- Patience under pressure
- Approachable manner
Timeline
Camp Counsellor
Camp Walden
06.2026 - 08.2026
Sales Assistant
My Uniform LTD
05.2024 - 09.2026
Hospitality Team Member
Burton Albion Football Club
10.2023 - Current
A-Levels -
Johnport Spencer Academy