Isabella Von Zweigbergk
London
Summary
Motivated professional demonstrating strengths in customer service and teamwork. Adapts to various roles, while maintaining high standards of cleanliness and safety. Committed to delivering exceptional service and contributing positively to team dynamics.
Overview
2
2
years of professional experience
Work History
Hospitality Team Member
Stoned LTD
, Devon
05.2023 - 10.2024
- Executed duties as cashier, collaborating with cross-functional teams and assisting in culinary operations to enhance workflow efficiency.
- Took payments using card readers and POS machines.
- Addressed and resolved customer complaints with professionalism, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
- Participated in health and safety training, applying knowledge to maintain a safe environment for guests and staff.
- Remembered key menu features, ingredients and allergen information.
- Adapted to various roles within the hospitality team, demonstrating flexibility and a broad skill set.
Hospitality Waiter
Fleur and Mimi's Cafe
, Devon
10.2022 - 01.2023
- Assisted customers at café reception with orders and inquiries.
Prepared a variety of desserts and coffee bar items for service.
Handled delivery orders ensuring prompt and accurate dispatch. - Recognised and aided customers with special needs.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Greeted guests upon arrival, offering menus and providing detailed information on specials to enhance dining experience.
- Coordinated with management to resolve any operational challenges, contributing to smooth restaurant operations.
- Maintained safe hygiene and food handling standards for full compliance.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
Education
Bachelor of Arts - Philosophy
University College London
City of london 2025 - Current
A-Levels - Philosophy
The Ilfracombe Academy
2023 - 2025
A-Levels - Psychology
The Ilfracombe Academy
2023 - 2025
A-Levels - Fine Art
The Ilfracombe Academy
2023 - 2025
GCSEs - English Language
The Ilfracombe Academy
2021 - 2023
GCSEs - English Literature
The Ilfracombe Academy
2021 - 2023
GCSEs - Mathematics Higher
The Ilfracombe Academy
2021 - 2023
GCSEs - Combined Science Higher
The Ilfracombe Academy
2021 - 2023
GCSEs - Geography
The Ilfracombe Academy
2021 - 2023
GCSEs - Religious Education
The Ilfracombe Academy
2021 - 2023
GCSEs - Fine Art
The Ilfracombe Academy
2021 - 2023
GCSEs - Photography
The Ilfracombe Academy
2021 - 2023
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Food hygiene
- Operational efficiency
- Positive communication
- Time management
- Flexibility
- Patience under pressure
- Communication excellence
- Multitasking efficiency
- Team coordination
- Multilingualism
Languages
English
First Language
German
Proficient
C2
Swedish
Elementary
A2
Interests
- running
- ice skating
- guitar
- painting
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of daily task checklists.
- Planned and coordinated creative projects resulting in increased efficiency.
- Achieved multiple awards for academic excellence
Timeline
Hospitality Team Member
Stoned LTD
05.2023 - 10.2024
Hospitality Waiter
Fleur and Mimi's Cafe
10.2022 - 01.2023
Bachelor of Arts - Philosophy
University College London
2025 - Current
A-Levels - Philosophy
The Ilfracombe Academy
2023 - 2025
A-Levels - Psychology
The Ilfracombe Academy
2023 - 2025
A-Levels - Fine Art
The Ilfracombe Academy
2023 - 2025
GCSEs - English Language
The Ilfracombe Academy
2021 - 2023
GCSEs - English Literature
The Ilfracombe Academy
2021 - 2023
GCSEs - Mathematics Higher
The Ilfracombe Academy
2021 - 2023
GCSEs - Combined Science Higher
The Ilfracombe Academy
2021 - 2023
GCSEs - Geography
The Ilfracombe Academy
2021 - 2023
GCSEs - Religious Education
The Ilfracombe Academy
2021 - 2023
GCSEs - Fine Art
The Ilfracombe Academy
2021 - 2023
GCSEs - Photography
The Ilfracombe Academy
2021 - 2023