Tracy Hankers
Cornwall
Summary
A organised professional administrator with expertise in all aspects of administrative duties and event planning, adept at working to deadlines and maintaining meticulous records.
Demonstrates exceptional skills in providing high levels of customer service, with a passion for building and maintaining customer relationships.
Capable of working both independently and as part of a team, with a strong focus on achieving organisational goals.
Seeking a supportive role in the growth of a caring and reputable local business.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work history
Administrator/P.A
Penina Property Management
Newquay, Cornwall
2015.01 - Current
- Handled incoming calls professionally, ensuring excellent customer service delivery.
- Liaise daily with management, directors of external companies, property owners, solicitors, estate agents and accountants, to establish a professional business relationship and smoothly resolve any issues.
- Ensure timely responses to emails to enhance communication flow and resolution of any matters arising internally and with clients.
- Maintain confidentiality of sensitive information such as our contact information database by implementing strict security procedures.
- Minute taking and distribution.
- Create reports for directors of sites to review and make relevant decisions and for accountants to process information efficiently with companies house.
- Streamlined administration processes by implementing efficient procedures, to enable items to be sourced more easily and speedier such as bank payments received.
- Prioritise daily tasks for based on urgency, to enable improved productivity and a effiecnt service is provided to customers.
- Manage management business meeting, property owners meeting, ensuring all meetings venues are booked/set up and paid by deadlines.
- Provide property owners, all meeting information, and distribute relevant resources in a timely manner.
Career Pause - Raise Family/ Care Giver
.
2010.09 - 2015.01
- Took a purposeful career break to focus priorities on our growing family.
- The later part of this timeframe I cared for my terminally ill father.
Receptionist
Royal Cornwall Hospital
Truro, Cornwall
2010.01 - 2010.09
- Directed visitors and clients to appropriate staff, wards units ensuring efficient service delivery.
- Answered phone and calls.
- Liaised daily with surgeons, doctors/nurses and fellow admin staff ensuring a smooth hand over of information and all relevant reports, patient records/information.
- Maintained accurate logs of visitor entries for security purposes.
- Upheld confidentiality with sensitive information handling procedures.
- Provided valuable support during busy periods, to fellow staff members.
- Knowledge of booking systems to ensure appointments were confirmed and booked/rearranged.
Senior Advertising Consultant
Cornwall & Devon Media
Truro, Cornwall
2007.07 - 2009.07
- Responsible for nurturing and increasing advertising revenue for 5 newspapers including the Cornish Guardian and the West Briton.
- Worked directly with the editors, design teams to create advertisements for high profile clients within all sectors of Cornwall.
- Worked closely with customers who trusted me to manage their advertisements , create new ideas and achieve their goals, whilst also managing their expectations and budgets but also trying to achieve as much revenue as possible for the newspaper.
- Multi task in a face pasted environment, meeting various print deadlines whilst remaining focussed and professional.
Recruitment Advertising Consultant
Cornwall & Devon Media
Truro, Cornwall
2005.01 - 2007.07
- Increase revenue for the recruitment section of the newspaper.
- Provide excellent level of service to clients by phone or email, by answering in timely manner.
- Established understanding of client requirements to deliver tailored solutions and effectively reach intended audience.
- Upsell additional products to achieve higher business revenue.
- Successfully delivered on tasks within tight deadlines.
- Delivered exceptional customer service and build relationships with clients, leading to repeat business and client retention.
- Oversaw all stages of sales process from initial contact to closing deals.
- Responded promptly to customer queries, resolving concerns efficiently and professionally.
- Maintained comprehensive knowledge of products services offered by company.
- Attended industry events, networked effectively to generate quality leads.
- Made outbound calls to existing customers to upsell advertising packages.
- Developed sales leads and uncovered new business opportunities through and cold calling.
Customer Service Advisor
Cornwall & Devon Media
Truro, Cornwall
2002.11 - 2005.01
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Provided customer service, resolving queries promptly and professionally.
- Provided friendly, engaging customer service face to face or over phone.
- Resolve customer issues to enhance overall satisfaction and retention.
Shop Assistant
Index / BHS
Truro, Cornwall
1999.06 - 2002.11
- Conducted price checks at request of customers for clear communication on cost.
- Handled queries regarding products, providing detailed information as necessary.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Assisted in inventory counts, maintaining accurate records.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Greeted every customer warmly, promoting friendly atmosphere.
- Managed stock levels on shop floor for continuous product availability.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
GNVQ - Leisure & Tourism
Truro College
Truro, Cornwall 1997.09 - 1999.06
RSA - Word Processing and Administration
Truro College
Truro, Cornwall 2009.06 - 2010.01
GCSEs -
Richard Lander School
Truro 1992/1992 - 1997/1997
Skills
- Working to Deadlines
- Records Management Skills
- Highly Organised
- Event Planning
- Meeting Minuting
- Provide high levels of Customer Service
- Building & Maintaining Customer Relationship
- Ability to work as a team and independently
- Microsoft office suite proficiency
Affiliations
- Horse Riding
- Walking
Timeline
Administrator/P.A
Penina Property Management
2015.01 - Current
Career Pause - Raise Family/ Care Giver
.
2010.09 - 2015.01
Receptionist
Royal Cornwall Hospital
2010.01 - 2010.09
RSA - Word Processing and Administration
Truro College
2009.06 - 2010.01
Senior Advertising Consultant
Cornwall & Devon Media
2007.07 - 2009.07
Recruitment Advertising Consultant
Cornwall & Devon Media
2005.01 - 2007.07
Customer Service Advisor
Cornwall & Devon Media
2002.11 - 2005.01
Shop Assistant
Index / BHS
1999.06 - 2002.11
GNVQ - Leisure & Tourism
Truro College
1997.09 - 1999.06
GCSEs -
Richard Lander School
1992/1992 - 1997/1997