Kathryn Kirby
York
Summary
A self-motivated and enthusiastic individual, confident and approachable with excellent organisational and time management skills. Can work efficiently and calmly under pressure and understand the need to work independently and as part of a team. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work history
Office administrator
York Golf Club
York
11.2024 - Current
- Processed weekly and monthly staff wages for timely payment.
- Dispensed forms such as P45s and P60s accurately and on time.
- Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.
- Maintained cashbook spreadsheets to enable efficient month-end reconciliations.
- Reviewed and approved invoices for payment accurately and promptly.
- Sole responsibility for annual subscription renewals
- Onboarding new members, processing applications and sending out relevant documentation
Supervisor/Senior administrator
Punk Haus
York
11.2023 - 10.2024
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Providing admin support to Senior executives.
- Managed staff rotas, planning workloads effectively and strategically.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Used strong leadership and administrative abilities to maintain smooth office operations.
- Sourced and ordered office supplies within allocated budget.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Category / Projects Assistant
Trading - Costcutter Supermarkets Group
York
04.2013 - 11.2023
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
- Maximised communication and transparency between internal departments and stakeholders.
- Analysed data to generate insights and identify operational improvements.
- Implemented critical path method to deliver projects on time and within budget.
- Prioritised jobs whilst mitigating potential issues affecting project delivery.
- Worked collaboratively with vendors to complete projects according to schedule and specifications.
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Compiled and produced supplier negotiation preparation documents
- Regular meetings with suppliers to negotiate promotional funding for marketing activity
- Created and tracked invoices for supplier activity/annual agreements
- Reviewed sales reports to identify best-selling lines to ensure correct range was available to retailers
Marketing Executive
E&L Insurance
York
02.2011 - 04.2013
- Identify and compare market trends enabling accurate competitive pricing strategies
- Management of in house Direct Mail Campaign from start to finish
- Liaising with printers to produce leaflets for various insurance products
- Proactively conduct research into available products from competitors
- Benchmark services against other market leaders
- Promote and educate consumers on available products and benefits
- Liaising with relevant media to highlight and advertise products
- Design and review market strategies and campaigns
- Analyse and refine marketing products prior to publishing
- Management of 300k budget including allocation of funds in relation to marketing campaigns
- Annual saving 10% of budget through negotiations with media suppliers
Senior Customer Contact Advisor
E&L Insurance
York
04.2008 - 02.2011
- Deputising for Customer Contact Manager on regular basis
- Completing tasks including managing workload, managing information and resolving escalated issues
- Responding to all aspects of customer complaints following set processes (written responses in addition to taking complaint calls from other members of staff)
- Processing online applications, ensuring correct information completed, adding relevant exclusions to policies, informing client of any changes to policies
- Sole responsibility for processing marine insurance applications from start to finish, including underwriting policies, maintaining correct information, processing payment, requesting policy documents and reviewing prior to being distributed to customers
- Mentoring and training staff in relation to product information and customer service
Quotations Advisor
E&L Insurance
York
03.2007 - 04.2008
- Assisting Customers over phone, providing information as necessary
- Responding to requests for services via email within agreed service level agreements
- Maintaining product knowledge in continuously changing insurance markets
- Achieving set calls and productivity targets - often top call handler taking over 50 calls per day
Advanced Level Sales Assistant/Footwear Manager
Topshop
York
09.2004 - 03.2007
Education
GCSEs -
Millthorpe School
York2005
Skills
- Working to deadlines
- Report analysis
- Communication skills - resolving issues and reporting on progress
- Monitoring costs and budgets
- Computing skills (BrightPay, Croft, Ageon, Word, Excel, Outlook, Teams, AS400, JIRA, SharePoint)
- Effective personal time management
- Data entry
- Positive attitude
- Forecasting and planning
- Invoicing and billing familiarity
Timeline
Office administrator
York Golf Club
11.2024 - Current
Supervisor/Senior administrator
Punk Haus
11.2023 - 10.2024
Category / Projects Assistant
Trading - Costcutter Supermarkets Group
04.2013 - 11.2023
Marketing Executive
E&L Insurance
02.2011 - 04.2013
Senior Customer Contact Advisor
E&L Insurance
04.2008 - 02.2011
Quotations Advisor
E&L Insurance
03.2007 - 04.2008
Advanced Level Sales Assistant/Footwear Manager
Topshop
09.2004 - 03.2007
GCSEs -
Millthorpe School
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