ANGEL TILLS
Ipswich,Suffolk
Summary
Working background with over 10 years' experience in administration, operational support, customer service, and retail management. Strong organisational and multitasking abilities with excellent attention to detail and the ability to work calmly under pressure. Experienced in diary management, case management systems, Microsoft Office, and team leadership. Proven track record of meeting deadlines, building client relationships, and delivering efficient, high-quality results.
Overview
12
12
years of professional experience
Work history
Administrative Assistant
Assured conveyancing
2026.01
- Handled client calls and emails, ensuring timely updates on property purchase transactions and delivering consistently high customer satisfaction.
- Delivered a professional and customer focused service throughout the conveyancing process.
- Coordinated with solicitors to secure transaction updates and relay progress to clients during the conveyancing process, enhancing client transparency.
- Maintained accurate case records and logged client communications in case management systems, ensuring up-to-date transaction milestones for effective case management.
Operations Assistant
Sunlite
2023.01 - 2025.01
- Scheduled engineer appointments, coordinated travel and timesheets, and managed diaries to streamline operations.
- Provided administrative and operational support in renewable energy sector, ensuring compliance with company guidelines.
- Managed customer enquiries, resolved issues, and fostered strong relationships with clients, suppliers, and internal teams.
- Liaised with customers throughout the service process, ensuring accurate communication and excellent customer service.
- Prepared customer quotes and final proposals, demonstrating a proactive and commercial approach.
Various roles
ASDA
2013.01 - 2022.01
Education
Administration Level 2 -
Business management training - undefined
City & Guilds
Retail Qualifications - Level 2 & Level 3
Skills
- Administration & operational support
- Diary & schedule management
- Microsoft Office suite
- Customer service & client relations
- Stakeholder management
- Time management & prioritisation
- Attention to detail
- Working to deadlines
- Problem solving & decision making
- Communication & interpersonal skills
- Relationship building
- Team leadership & development
- Training & mentoring
- Working to deadlines
REFERENCES
Available upon request
INTERESTS
Family life and parenthood, maintaining a healthy work life balance
Accomplishments
- Female Allyship Programme: Being nominated for the female allyship programme within ASDA, by the senior management team. This focused on career progression for diverse women and women in leadership to senior roles, through mentoring, training and development.
- Sunlite Charity Fundraising Event: Assisted in planning and organising a charity fundraising event, to install solar on two of the East Anglian Children hospices and successfully exceeding our target, liaising with customers, suppliers and local business for support and donations.
- Regional Admin Support: Providing full administration and secretarial support at a senior level to the senior Director and People Manager, while overseeing and working alongside 14 general store managers in the Anglia region. Helping to ensure a smooth running of their day to day management, while handling sensitive and complex issues in a professional and confidential manner.
Timeline
Administrative Assistant
Assured conveyancing
2026.01
Operations Assistant
Sunlite
2023.01 - 2025.01
Various roles
ASDA
2013.01 - 2022.01
Business management training - undefined
City & Guilds