Toyah Holland
Southampton,Hampshire
Summary
Dedicated professional with expertise in high-level confidentiality, board meeting preparation, and advanced spreadsheet management. Proficient in diary management and payroll administration, with an understanding of HR laws and processes. Committed to enhancing organisational efficiency and supporting executive operations.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Executive Assistant
Lime Wood Hotel
Lyndhurst, Hampshire
2015.06 - Current
- Liaised with other departments to maintain smooth flow of information across the organisation.
- Handled confidential documents securely maintaining privacy and trustworthiness within the firm.
- Diary management for the Managing Director.
- Payroll and HR Administration.
- Health and Safety representative for the site.
- New starter inductions.
- Management of Staff Accommodation.
Office manager
Multi-Trade
Lymington, Hampshire
2009.07 - 2015.05
- Tracked inventory levels of office supplies, preventing stock shortages.
- Managed a team of 5 office personnel.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Administered payroll system.
- Managed invoicing system for clients.
- Managed PPQ applications.
Area sales representative
ARCO
Chandler's Ford, Hampshire
2006.02 - 2009.05
- Travelled throughout assigned region (South West) to meet clients personally.
- Maintained detailed records of client interactions for future reference.
- Utilised CRM software to track and analyse sales data efficiently.
- Looked after large corporate clients including ESSO
- Achieved monthly/annual sales targets.
Customer service administrator
ARCO
Chandler's Ford, Hampshire
2001.02 - 2006.05
- Dealt efficiently with customer complaints.
- Handled high-volume calls in a professional manner.
- Provided comprehensive support to sales teams.
- Input orders.
Office junior
Hythe & Waterside Coaches
Hythe, Hampshire
1998.12 - 2001.03
- Ensured prompt responses to faxes, letters and telephone calls with professional communication skills.
- Did daily banking and cash-ups.
- Key holder.
- Took bookings for Coach holidays.
- Made posters for display in shop window.
Education
GCSEs - 11 subjects grades A-C
Applemore College
Southampton 1993.09 - 1998.06
Skills
- High-Level confidentiality
- Board meeting preparation
- Advanced spreadsheets
- Knowledge of hr laws and process
- Payroll administration
- Diary management
Certification
Adult Mental Health First Aider
Youth Mental Health First Aider
Fire Marshal
Affiliations
- I am a volunterr with Southampton Street Angels and once a month on a Saturday night I go out and feed the homeless.
Timeline
Executive Assistant
Lime Wood Hotel
2015.06 - Current
Office manager
Multi-Trade
2009.07 - 2015.05
Area sales representative
ARCO
2006.02 - 2009.05
Customer service administrator
ARCO
2001.02 - 2006.05
Office junior
Hythe & Waterside Coaches
1998.12 - 2001.03
GCSEs - 11 subjects grades A-C
Applemore College
1993.09 - 1998.06