Tori-Louise Innes

• Delivered expert hair cutting, styling, and colouring services to meet diverse client needs.
• Fostered client loyalty through personalised customer service and attention to detail.
• Managed appointment scheduling while recommending home hair care options to clients.
• Ensured hygienic work environment by regularly sanitising equipment and maintaining cleanliness of areas.
• Managed appointments efficiently, ensuring minimal waiting time for clients.

• Completed hairdressing apprenticeship, acquiring practical skills in salon techniques and customer service. in March 2016, completing qualification by February 2017.
• Blow-dry hair and style curls for a finished, polished appearance.
• Perform all-over color services and root touch-ups for clients.
• Applied precise and consistent placement in half and full head highlights for optimal results.

Provided attentive service and clear communication to enhance customer satisfaction.

Answer phone calls, book appointments and inquiries efficiently.

Maintain salon cleanliness through consistent cleaning, tidying, and organization of spaces.

Prepare teas and coffees, following quality and presentation standards for service.