Grace Davis
South Shields,South Tyneside
Summary
Knowledgeable business owner with experience establishing business goals and objectives that provide organisational growth. Identifies and resolves process inefficiencies to boost productivity. Proven success in meeting financial targets through strong budget management. Friendly and resourceful person with developed problem-solving and critical-thinking abilities. Uses exceptional leadership and team-building skills to create strong company culture that boosts productivity. Keeps keen knowledge of trends and developments within the barbering market. Creative Business Owner with exceptional background. Proven leader with engaging demeanour and success working in demanding environments. Seeking opportunity to take on new role. Motivated Barber dedicated to providing first-class customer care. Familiar with properly maintaining equipment and supplies. Desire to further develop acquired skills with expanding company. Proficient Barber versed in hair cutting, razoring and shaving techniques. Collaborative team player with strong communication and relationship building abilities. Recognised for outstanding customer service. Hard-working, with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work history
Owner manager barber shop and tattoo studio
self employed
South Shields, South Tyneside
02.2018 - 09.2024
- Increased customer satisfaction by implementing effective complaint resolution strategies.
- Streamlined operations for efficiency by introducing latest technology in business processes.
- Achieved profitability with diligent budget management and cost-cutting measures.
- Fostered a positive work environment to enhance employee productivity and morale.
- Enhanced staff performance through regular training and development programmes.
- Delivered exceptional customer service by focusing on customer needs and expectations.
- Ensured compliance with industry standards and regulations, promoting business integrity and trustworthiness.
- Built strong relationships with suppliers, resulting in improved supply chain efficiency.
- Leveraged social media platforms to increase online presence and reach broader audience.
- Managed payroll by tracking employee hours and entitlements.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Researched market trends and consumer behaviour to support business decision-making.
- Ensured high standards of hygiene, promoting client confidence in safety protocols.
- Worked closely with customers to translate ideas into visually striking tattoos.
- Maintained cleanliness of barbershop to ensure a welcoming environment.
- Delivered high-quality haircuts for improved customer confidence.
- Skilfully managed appointments with minimal waiting time for clients.
- Kept up-to-date with latest trends, ensuring modern and stylish cuts for customers.
- Identified suitable styles by listening attentively to customers' needs and desires.
manager of a barber shop
self employed
south shields, South Tyneside
01.2017 - 03.2018
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Enforced safety regulations to reduce workplace accidents.
- Fostered a positive work environment with regular team-building activities.
- Promoted a range of products to improve hair care at home.
- Maintained cleanliness of barbershop to ensure a welcoming environment.
- Provided excellent customer service, enhancing client satisfaction.
- Delivered high-quality haircuts for improved customer confidence.
- Skilfully managed appointments with minimal waiting time for clients.
- Kept up-to-date with latest trends, ensuring modern and stylish cuts for customers.
- Identified suitable styles by listening attentively to customers' needs and desires.
- Assisted in stock control duties, ensuring availability of necessary products at all times.
- Showed versatility by offering a variety of hairstyles, meeting individual client's preferences and style tastes.
- Attended training courses regularly to enhance cutting techniques and styles knowledge.
- Trimmed, cut and shaped hair based on exact customer preferences.
- Styled hair exactly to individual customer preferences.
- Managed cash transactions accurately; maintained integrity in financial aspects of the role.
- Utilised clippers effectively; achieved desired lengths and shapes as per customer requests.
- Washed and conditioned hair to acquire smooth finish.
- Educated clients on self-maintenance for healthy hair, recommending and selling suitable products.
- Purchased supplies to maintain full stock and inventory.
- Processed payments and provided receipts and appointment reminder cards for upcoming bookings.
- Kept detailed records of customer information and services provided to facilitate repeat business.
- Maintained spotlessly clean salon workstations and tools.
- Built successful, long-standing client relationships, increasing repeat and referral business.
Senior barber
self employed
south shields, South Tyneside
07.2011 - 12.2016
- Improved customer satisfaction by providing excellent hair styling and grooming services.
- Enhanced shop's reputation for quality service by maintaining high standards of cleanliness.
- Fostered repeat business with exceptional interpersonal skills and professional demeanour.
- Upheld hygiene regulations to ensure client safety whilst conducting all activities.
- Adapted quickly to last-minute schedule changes, minimising client inconvenience .
- Streamlined appointment bookings, ensuring smooth operations throughout the day.
- Cultivated a comfortable atmosphere for clients through clear communication and active listening skills.
- Handled cash transactions accurately at end of each service, maintaining financial integrity.
- Maintained workstations meticulously, ensuring optimal working conditions at all times.
- Identified scalp problems and applied appropriate treatments.
- Processed payments and provided receipts and appointment reminder cards for upcoming bookings.
- Cleaned and maintained salon, cut and wash stations and waiting area to maintain quality standards.
- Managed appointments and schedules to smooth workflow.
- Resolved customer complaints to establish strong customer return rate.
- Built successful, long-standing client relationships, increasing repeat and referral business.
- Developed strong and lasting rapport with clients through consistent delivery of requested services.
Education
degree in wet shave -
sid sutong acedemy
Edinburgh 06.2022 - 06.2022
NVQ Level 3 - barbering/ teaching
Newcastle College
Newcastle-upon-Tyne 09.2022 - 06.2023
Skills
- Risk assessment
- Inventory control
- Quality assurance
- Performance evaluation
- Effective communication
- Staff training and development
- Profit and loss understanding
- Technical product understanding
- Customer retention strategies
- Competitor analysis
- Data privacy awareness
- Environmental sustainability practices
- Cash handling
- Cash Flow analysis
- Negotiation tactics
- Salon management
- Business acumen
- Hair styling techniques
- Customer service excellence
- Stock control efficiency
- Health and safety compliance
- Excellent creativity
- Outstanding communication
- Positive client relations
- Brand development
- Effective delegation
- Salon hygiene maintenance
- Staff rota coordination
- Recruitment experience
- Payroll administration
- Expertise in hair treatments
- Business development
- Business planning
- Skincare techniques
- Hair styling
- Customer experience management
- Hygiene standards
- Sterilisation processes
- Hair colouring techniques
- Sales ability
- First aid competency
- Time management
- Appointments management
Timeline
NVQ Level 3 - barbering/ teaching
Newcastle College
09.2022 - 06.2023
degree in wet shave -
sid sutong acedemy
06.2022 - 06.2022
Owner manager barber shop and tattoo studio
self employed
02.2018 - 09.2024
manager of a barber shop
self employed
01.2017 - 03.2018
Senior barber
self employed
07.2011 - 12.2016
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