Toni Steele
Plymouth,,United Kingdom
Summary
After several rewarding years supporting and engaging with young people, I am now seeking to apply my strong communication, organisational, and problem-solving skills in a different setting. My experience in managing diverse responsibilities, maintaining accurate records, and working collaboratively equips me to thrive in any setting. I have a proven track record in customer service and account management, with hands-on experience in face-to-face and telephone interactions. I have demonstrated reliability and integrity in handling cash and accounts, ensuring accuracy and trustworthiness. I'm committed to delivering exceptional service and maintaining professional appearance and punctuality.
Overview
20
20
years of professional experience
Work history
Support worker (Young people in care)
Parallel Independence
Plymouth
06.2022 - 02.2026
- To create a nurturing setting that supports emotional, social, educational and cultural needs of young people.
- To assist young people in addressing challenges and achieving independence.
- Records management, reports and updating significant documents.
- Liaising with external professionals/agencies.
- Providing transportation for medical appointments, ensuring timely arrival.
Educational learning mentor
Ace
Plymouth
02.2018 - 06.2022
- Provided personalised support to students, improving their academic performance.
- Summarised each lesson to provide comprehensive behavioural insights.
- Updated behaviour logs to maintain accurate records and assisted in writing reports.
- Supported the Social, Emotional and Mental Health of students.
- Worked with a PACE approach.
- Mentored children for successful progression to post-16 options.
- Reinforced positive behaviour in classrooms, fostering a respectful and disciplined environment.
Support worker (Older adults in care)
Helping Hands
Plymouth
12.2017 - 02.2018
- Facilitated elderly individuals in achieving independent living.
- Maintained detailed records for healthcare team reference.
- Helped elderly individuals to maintain personal hygiene.
- Assisted elderly individuals with domestic tasks and responsibilities.
- Administered medication according to schedule.
Rehabilitation support worker
Trevi House
Plymouth
03.2017 - 10.2017
- Facilitated everyday living for recovering addicts and their infants.
- Administered medication including controlled drugs.
- Supervised babies overnight to ensure safety and comfort.
- Undertook routine substance screening/ alcohol testing on residents to oversee sobriety.
- Participated in regular team meetings, enhancing quality of care provided.
Train tickets group sales
SERCO
06.2011 - 11.2013
- Facilitated telephone communication with customers to resolve inquiries efficiently.
Managed email enquiries, ensuring prompt responses and customer satisfaction. - Primary responsibility included group bookings, with assisted travel arrangements occasionally required.
- Collaborate with team managers to maintain high service standards.
- Began as agency role prior to transition to permanent position after 6 months.
Customer service
Taxi First
Plymouth
10.2010 - 03.2011
- Facilitated telephone communication with customers to resolve inquiries efficiently.
- Responsibility for complex bookings.
- Collaborated with managers and supervisors to maintain high service standards.
- Managed client relationships for enhanced customer service satisfaction.
-
Accounts administrator
Taxi Fast
Plymouth
05.2007 - 10.2010
- Oversight of customer accounts.
- Pricing each job undertaken on account.
- Invoice clients for mileage accrued on account.
- Oversight of financial operations and cash management.
- Clerical tasks.
-
Teaching assistant in special educational needs
Stoke Damerell Community College
Plymouth
09.2005 - 05.2007
- To ensure visually impaired students were able to access education.
- Liaising with teachers prior to lessons to confirm required resources.
- Arrange resources ahead of time to facilitate student inclusion.
- Supported the Social, Emotional and Mental Health of students.
- Worked with a PACE approach.
Customer service representative
Morrison's Supermarket
Plymouth
07.2006 - 09.2006
- Direct customer assistance.
- Delivered initial responses to customer complaints and resolving issues to address concerns.
- Processed cash transactions at checkouts.
- Assisted customers with enquiries to enhance their shopping experience.
Education
Teaching Assistant level 3 NVQ -
Skills Group
01.2021 -
GNVQ - ICT
Stoke Damerell Community College
Somerset Place, Stoke 01.1999 - 01.2006
Skills
- Customer service
- Computer skills
- Communication
- Active listening
- Building trustful relationships
- Proactive approach
- Problem solving
- Adaptability
- Composure under pressure
- Time management
- Transferable skills
- Full driving license
References
Available on request
Affiliations
- Going to the beach
- Gym
- Walking
- Reading
- Interior design
- Go Karting
Timeline
Support worker (Young people in care)
Parallel Independence
06.2022 - 02.2026
Teaching Assistant level 3 NVQ -
Skills Group
01.2021 -
Educational learning mentor
Ace
02.2018 - 06.2022
Support worker (Older adults in care)
Helping Hands
12.2017 - 02.2018
Rehabilitation support worker
Trevi House
03.2017 - 10.2017
Train tickets group sales
SERCO
06.2011 - 11.2013
Customer service
Taxi First
10.2010 - 03.2011
Accounts administrator
Taxi Fast
05.2007 - 10.2010
Customer service representative
Morrison's Supermarket
07.2006 - 09.2006
Teaching assistant in special educational needs
Stoke Damerell Community College
09.2005 - 05.2007
GNVQ - ICT
Stoke Damerell Community College
01.1999 - 01.2006