Rhiannon Lawlor
Gloucester,Gloucestershire
Summary
Accomplished professional with experience in customer service, medicine administration, and harm reduction techniques. Demonstrates proficiency in crisis intervention, safeguarding, and maintaining confidentiality. Skilled in behaviour pattern recognition, project management, and multitasking within high-stakes environments involving nuclear materials. Adept at conflict management and proficient with reservation systems. Exceptional communication skills underpin a commitment to excellence in all professional undertakings.
Overview
18
18
years of professional experience
Work history
Support worker (Young people in care)
Within Reach
Gloucester, Gloucestershire
09.2024 - Current
- Attended to needs during challenging situations by offering advice and compassion.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Maintained confidential case documentation in line with data protection regulations.
- Strengthened young people's ability to navigate risk and challenge.
- Attended regular training and supervision workshops for improved service user support.
Receptionist
Premier Inn Hotel
Gloucester, Gloucestershire
07.2022 - 07.2024
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Acted as first point of contact for wide range of personnel, also in case of any emergencies.
- Received payments for hotel bookings and extras, and then updated balances in computer.
- Kept reception area clean and neat to give visitors positive impression of the company.
Health physics technician
AWE plc
Reading
09.2018 - 06.2022
- Operated specialised measuring equipment to capture precise and reliable readings.
- Prepared materials for experiments, tests and analyses.
- Monitored usages of materials and supplies to calculate amounts for re-ordering to maintain optimal inventory levels.
- Applied safe procedures in to protect against risk.
- Clearing staff from protected operations by checking for radioactive contamination and decontaminating if possible.
- Carrying out contamination and radiation surveys.
- Arranging and prioritising tasks in discussions with operations and facility staff.
Care assistant
Cedar Trust Care Homes
Gloucester, Gloucestershire
07.2016 - 08.2018
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Kept patient environments clean and neat following optimum hygiene standards.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Ensuring daily logs were kept.
Stay at Home Mum
none
Gloucester, Gloucestershire
10.2015 - 07.2016
- Ensuring all household and child care priorities were completed.
- Making appointments.
- Keeping in line with a strict routine.
Waitress and bar
Marstons
Gloucester, Gloucestershire
05.2007 - 10.2015
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Certificate of Higher Education - English
Green labyrinth
Gloucester, Gloucestershire 2015 - 2016
Certificate of Higher Education - Maths
Green labyrinth
Gloucester, Gloucestershire 2015 - 2016
NVQ Level 2 - Health and Social care
Parton House
Gloucester, Gloucestershire 2015 - 2016
Skills
- Customer Service
- Medicine administration
- Harm reduction techniques
- Crisis Intervention
- Safeguarding
- Confidentiality
- Behaviour pattern recognition
- Project Management
- Nuclear materials
- Multitasking
- Conflict management
- Reservations systems
- Communication skills
Affiliations
- Spending time with family, Having fun days out and rugby
Timeline
Support worker (Young people in care)
Within Reach
09.2024 - Current
Receptionist
Premier Inn Hotel
07.2022 - 07.2024
Health physics technician
AWE plc
09.2018 - 06.2022
Care assistant
Cedar Trust Care Homes
07.2016 - 08.2018
Stay at Home Mum
none
10.2015 - 07.2016
Waitress and bar
Marstons
05.2007 - 10.2015
Certificate of Higher Education - English
Green labyrinth
2015 - 2016
Certificate of Higher Education - Maths
Green labyrinth
2015 - 2016
NVQ Level 2 - Health and Social care
Parton House
2015 - 2016
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